The most aesthetically beautiful, pristine, elegant atmosphere - both in its common areas and guest rooms. The size of individual room/suites is impressive and its style runs very similarly to the mandarin oriental (which I enjoy). I love everything from the baths (showers, and baths make much of the experience for me) to the bed (wonderful wonderful bed) to dining options on site.
The service is very polite and very eager.
In my (1 week) stay, it left much to be desired.
The front desk was busy with the two parties checking in (myself and one other), While there were 5-6 staffers around, they seemed flustered and very busy. I had arrived at the hotel around 5-6pm but a non-smoking room (what I requested) was not available.
That's quite fine, I'm fairly easy going. (Although I did think it unlikely given the number of guests I saw around - February 2014). When I realized I would have to extend my stay by 4-5 nights, I asked to switch to a non-smoking room as I passed through the front desk that morning.
I was told I'd have to arrange that through my travel agency.
There was no travel agency, I booked online through hotels.com
The reservation was up that day and wouldn't it be very doable if I (say) even just reserved directly at the front desk with them (and a different room?).
No - I'd have to book through the original source I booked from because each guest name is best through the original point of booking.
Ok - More than fine, really. I booked again online.
Arrived back at the front desk (different shift of people I believe) and was told a loooooong list of things...they didn't have the reservation on file, or the original reservation, they didn't get the entire payment from the first reservation.
I pull up the emailed confirmations.
The Front desk checks, they've found it now. They ask if I could call my travel agent.
I don't have a travel agent.
I start wondering if my mandarin needs work.
Front desk discovers they did indeed have the payments as well as the new reservation and give me a new room.
It's still a smoking room.
I give up.
It's actually ok, even though the series of conversations were a little mind boggling, the staff was always (I felt) as accommodating as they saw to be, very polite and well meaning.
I had a number of different acquaintances, family and drivers come get me during that stay. Most of them would be sent up directly to my floor. This I thought was odd given some arrived early and knocked on my door while I was just getting out of the shower. Others were told the guest could not be disturbed and the front desk were not able to call up to my room for them. We've all cell phones so it's no big deal I suppose.
IMPORTANT - The spa and gym are quite nice but a separately run entity, they sell memberships and therefore generates slightly more traffic than you would presume from the guests in residence. However, it is never crowded. Due to it being separate though, they cannot charge your room, the credit the hotel has on file or deduct from the deposit the tangla requires of its guests. My brother (who's local) and I went for a little relaxation one afternoon and while I thoroughly loved the attention and service of the spa it takes A LOT of time. A one hour massage will run you 2+hours due to the prepping of the room the introduction of the services (sounds simple? It's not), the trays of aromas and god knows what else that are brought in one after another and what appeared to be snacks....baked goods. The spa service people ran to follow me back to me room for payment because they're not tied to the hotel.
Again, everyone is very polite.
Location-wise it's lovely and the rooms are absolutely among the best in the world (very very much to my taste).
I'll be back to try again in April with the family.
- Official Description (provided by the hotel):
- Tangla Hotel Tianjin is the first hotel in mainland China and the sixth hotel globally to be bestowed the "International Six Star Diamond Award" by the American Academy of Hospitality Sciences. Situated right in the heart of the business and retail districts a top Tianjin Centre, it features 116 oversized rooms and suites, rooftop bar and restaurant with romantic panoramic views. Tangla Hotel Tianjin, the city's tallest penthouse hotel, sits in the heart of the business and retail districts at the Tianjin Centre. Featuring 116 oversized rooms and suites with residential charm, Tangla Hotel Tianjin brings to the city unprecedented levels of luxury, heartfelt service and culinary experience which are inherent to the Tangla name. The hotel has elegant banquet and meeting facilities including the Grand Ballroom which can accommodate up to 400. Also showcased are China Bleu and SóU, the rooftop bar and restaurant, which boast dramatic panoramic views of the city, as well as the refined Tang Place Chinese restaurant. SóU restaurant features daily dinner as well as contemporary Japanese and European cuisine. From its location on level 49, this stunning restaurant offers a spectacular view of the city skyline, creating an exquisite ambience be it for impressive business dinners. Tangla Hotel Tianjin offers an unrivalled address and facilities for every event, from high powered corporate meetings to the most elegant social occasions. Also serving MICE and corporate events is Business Centre and 24-hour business concierge available citywide. ... more less
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