Stayed there one night on the way to a fishing trip with a buddy. Checked out at 4 am to catch the boat, left the room tidy, and three weeks later find a charge on my credit card for $250.00 in addition to my one night of $138.00. When I contacted the hotel, they said it was a fee for having an animal in my room and that my room was left in a mess, dog hair all over, they said they took pictures. When I told the clerk we didn't have a dog, she said they would check it out and call me back. They didn't call me back and didn't take the charge off my card. After three phone calls, I finally got hold of the manager at the hotel to inquire of the status of the extra charge and was told they were reversing the charge, no apology, no explanation. I had to file a 'fraudulent charge' claim with my credit card company and went through a real hassle getting this taken care of. It seems someone would have called to say there was going to be an extra charge and the matter could have been straightened out then. Every communication I had with the manager of this hotel was difficult. When I would call to speak with her, they would always tell me "she has just walked out". This hotel is dishonest and unprofessionally run.
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- Also Known As:
- Best Western Soldotna
- Soldotna Best Western
- Best Western King Salmon Motel Alaska/Soldotna