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“nice hotel”
Review of The Landing Hotel

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The Landing Hotel
Ranked #2 of 10 Hotels in Ketchikan
Certificate of Excellence
Reviewed March 26, 2014

stay here all the time, close to all ferries, airport, has a restaurant, has shuttle service to anywhere you want to go, always booked in the summer months with tourist, staff at hotel and restaurant are helpful

Stayed: March 2014, traveled with family
Review collected in partnership with Best Western
1  Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded April 1, 2014

Dear Theresa W.
Thank you for your review of our property. We appreciate your kind words about our friendly and helpful staff. We try very hard to make our guests feel like they are at their "Home away from Home". Thank you for your loyalty to our hotel when in Ketchikan. Again, thank you for your comments. We look forward to seeing you at our property again in the very near future.
Best Regards,
Linda Peters, G.M.

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Reviews (377)
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266 - 272 of 377 reviews

Reviewed March 20, 2014

When staying at the BW Landing Plus remember to stay in the new building's. They have both wired internet and wi-fi available. Large rooms and no hint of smoke in the rooms. Modern facilities. Friendly staff. The Landing Restaurant has an awesome breakfast and Jeremiahs Bar/Lounge has very cold beer.

  • Stayed: February 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded March 21, 2014

Dear Robert W:
Your choice of the new building which we called the North Court building does accommodate both hard wire and wifi internet access. Our entire property has free wifi service; rooms as well as the public areas. The North Court rooms are more spacious and all our rooms are non-smoking as well as our restaurant and lounge. We appreciate that you visited both the Landing Restaurant and our Jeremiah's Pub.
Thank you for your comments on our staff and our facilities. We hope that you will make another visit to Ketchikan in the near future and visit us again.
Best Regards,
Linda Peters, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

I have stayed at The Landing every month since September of 2013 for work and have never been disappointed. The quality of the rooms is top notch and the staff is great. The shuttle drivers are personable and give you a tour as they deliver you to your destination.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Best Western
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded March 21, 2014

Dear Linda F:
Thank you for completing a review on Tripadvisor. We are very happy to hear that you enjoyed you stays with us at the Landing. We do pride ourselves in our caring and friendly staff. All our shuttle drivers have been with us many years and they do enjoy talking about their city. The courtesy shutlle is one of our many amenities we offer at the Landing. The shuttle is available from 6am-10pm to take you anywhere within the city limits. It is on a first come first serve basis. Even though the van is very busy; they seem to be able to accommodate all our guests needs. We look forward to seeing you on your next visit to Ketchikan.
Linda Peters, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Watch out for room 267; located over boiler room and is impossible to cool down without air conditioning on and window open constantly, even in winter! No breakfast here either! Restaurant was over-priced for value received.

  • Stayed: February 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western
Thank B3647LEmichaelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded March 4, 2014

Dear B3647LE michaelt:
We appreciate your review of our property on Tripadvisor. We apologize that you were given room 267 which is one of our last rooms to rent as it is above the boiler and is a very warm room, which is why it is the only room in the hotel with an air conditioner unit. We apologize if you were not told this upon your check in when given this room, which is the normal procedure when renting this room. We do not serve a free continental breakfast in our hotel because we have a full service restaurant open from 6AM for our guests breakfast needs. We are sorry to hear that you did not feel you received the value for the price paid. We sincerely hope that you will give us another opportunity when in Ketchikan to present you with a superior customer experience. We do appreciate your comments and will use them to help create that superior experience for all our guests at the Landing Hotel.
Best Regards,
Linda Peters, G.M.

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Reviewed February 24, 2014

we stay at this hotel quite often, it is a good location to the ferries and airlines, has shuttle service to just about anywhere within city limits with a restaurant in the hotel, altho there are several restaurants not to far away.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded February 26, 2014

Dear Theresa W:
Thank you for taking the time to review our property on Tripadvisor. We appreciate your comments concerning our facility and amenities. We are happy to hear that you make use of our shuttle service to get around town. We appreciate your choosing the Best Western PLUS Landing Hotel for your stays in Ketchikan. We look forward to seeing you again in the very near future. Please call us if we can be of service to you in the future.
Best regards, Linda Peters, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

The hotel is very clean and the staff is friendly. They allow dogs which is a must for our family, the dogs are always with us. We have also eaten in the restaurant and the pub, and both were good. Great place to stay and eat while you are in Ketchikan!

  • Stayed: February 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded February 24, 2014

Dear Angie B:
Thank you for taking the time to review our property on Tripadvisor. We are definetly a pet friendly property and are happy to hear that you were able to bring your pets with to stay with us. We appreicate your comments concerning our clean rooms and friendly staff. We try our best to make sure our guests feel like they are "Home away from Home". We hope you enjoyed some of our specialty items when eating in our restaurant and Pub, such as our house-made pies. We hope you will come back to see us soon. Thank you again for your time and comments.
Best Regards,
Linda Peters, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

A top-quality hotel comparable to other top-quality hotels throughout the USA... conveniently located to transportation locations (airport & AMHS ferry terminals) and scenic overlook of waterfront... quality furnishings and spacious rooms... great local staff -- friendly, helpful, and professional staff at every level... good diner-like restaurant located on the premises, as well as a nice, comfortable bar/grill facility.

  • Stayed: February 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at The Landing Hotel, responded to this reviewResponded February 11, 2014

Dear Michael C:
Thank you for taking the time to do a review of our property on Tripadvisor. We were pleased to see you enjoyed your stay with us and utilized some of our extra amenities. Thank you for recommending us to us travelers coming to Ketchikan. We hope to see you in Ketchikan and at the BW PLUS Landing Hotel again in the near future. We greatly appreciate the kind words.
Best Regards, Linda Peters, G.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Landing Hotel

Address: 3434 Tongass Avenue, Ketchikan, AK 99901-5633 (Formerly BEST WESTERN PLUS Landing Hotel)
Phone Number:
Location: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Ketchikan
Price Range: $181 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Landing Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
This beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The Landing Hotel also houses the two most popular local restaurants in Ketchikan; The Landing Restaurant and Jeremiah's Pub serving breakfast all day, lunch and dinner. ... more   less 
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western
The Landing Hotel Ketchikan, Alaska

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