On July 3, 2011, I purchased a pair of diamond stud earrings from your store in Juneau, AK under unprecedented circumstances for me. Once removed from the situation and able to process the information and experience that occurred, I realized I had been scammed, harassed, pressured, and brainwashed.
On board the Rhapsody of the Seas, Royal Caribbean cruise ship, I viewed the jewelry in the ship store, and Mr. ? gave Mr. ?, the personal shopping guide my number to my cabin. At that time, I did not think any further about looking for diamonds in Alaska! ?, the personal shopping guide called me, and stated he would arrange a time for the manager, the manager of the DI store in Juneau to show me some 2ct. diamond studs. He arranged this for 12:15 p.m. on July 3, 2011.
That day I was touring the city with my twin 8 year old boys by myself. At 12:15 p.m., I did not want to break the appointment James had arranged with Shashi, so I dropped in the store. Whoosh! Vultures descended. I had never met James, but he was there and met me. The manager ran over and pulled out ONE pair of stud earrings. The personal shopper I never met before stood by and never said another word, even when I turned to ask his advice. The manager never showed me any other choices guaranteeing me this 1.85 ct diamond stud earrings with EF color and NEVER mentioned the clarity. He just kept saying this was the best pair, and these are the ones I should buy while he was also pushing me to buy a necklace or a new ring! Like other professionals I deal with, he was not. Most people recommend you think about your purchase first. Suddenly, I have three men circling me, the manager being the leader. (What I mean by that, is you can tell this is all a staged game that the cruise ships and DI have concocted!) RCC's shopper slipped away, and I NEVER saw or heard from him again. My twin boys are sitting over on seats waiting on me, and I am waisting the time I have to see the beautiful city of Juneau being brainwashed and coerced to purchase something for the price he knows I am willing to spend. Under any other normal purchasing experience, I would not have bought these earrings. I know, because I have been in many stores, and I have walked out. I did purchase these earrings for $6,000, and they look like junk because of the setting and the I clarity that was never discussed with me. Once the manager ran my credit card and the purchase was made, he disappeared and turned over the business to somebody that I never even knew his name. Both the manager and this man guaranteed me I could return the earrings within 30 days if I wanted to do so. That is why I made the purchase, and that is why I want to return the earrings for the full purchase price immediately.
After making my purchase under duress, I was horrified at what occurred next. To set the stones in screw backs, this person took my twins and myself across the street to a “back alley” that appeared very dangerous and deserted. It scared my boys and me! Now, I feel stupid for even trusting this guy to take me up stairs to a back room that he stated was the living quarters for the DI workers. I wouldn’t let my dog live there! For all I know, there could have been someone waiting there to rob and rape us. Thankfully, that did not happen. The man was there that changes the settings. I was afraid to leave the stones thinking they might switch them. I left as quickly as I could because I was scared, and I picked the earrings up about an hour later at the store. I thought I would be receiving a “Certified” set of stones.The manager stated the studs were certified, but I find out when I pick the stones up they are NOT certified. Only a certificate with DI’s sale price and diamond color and clarity. When I looked at the posts, after getting back to the ship, the posts are crooked! Junk!! What a joke! The manager guaranteed me these earrings were“steel!” Mr.? on the ship stated that they were not steel, but a “good deal.” I don’t like to make ripples, especially on a vacation, so that is why I am doing this now. I would have raised my concerns on the ship, but everyone is so busy making a sell or an extra dollar of their schemes.
This whole transaction was a scam. All of this was completed while under duress and coercion which is illegal. Furthermore, my life and my children’s lives were placed in jeopardy by taking us to a very unsecure and secluded area.
I am hoping DI will honor what was stated to me, especially since the situation they placed me in was threatening, and refund my money.
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