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“Alaska Artic Circle Adventures”

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Best Western Grandma'S Feather Bed
Ranked #1 of 16 Hotels in Juneau
Certificate of Excellence
Mayodan, United States
1 review
“Alaska Artic Circle Adventures”
Reviewed August 21, 2013

The was a top notch Hotel, Quality of service and the helpfulness of the Staff was great! Most definitely would recommend this hotel to Family and Friends. The only complaint was with the Breakfast menu, it could stand for change or better selection. Overall, the stay was pleasant and the staff was great. This Hotel provides the quality that Best Western is known for.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Harold N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 23, 2013
Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our restaurant, staff and accommodations. We are pleased we left you with a positive impression. Thank you again for your review, and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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    13
    6
    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Juneau, United States
1 review
Reviewed August 17, 2013

DO NOT STAY HERE - our flight arrived after 9PM - no food - the driver left us at a local restruant and never returned to pick us up at 10PM I can't say enough about what a nightmare experience it was. The rooms were hot - no air - no windows to open it was just terrible. We flew out at 5:45AM no food kitchen doesn't open til 6AM - someone didn't bother to tell us that !

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ray & Allison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 19, 2013
We are sorry to learn of your experience during your recent stay at our property. This type of feedback is rare for our hotel, but we will use it to improve in any way that we can. We sincerely apologize that we did not meet your level of expectation. It appears that your travel itinerary did not allow you the time to enjoy our restaurant. The hours for all meals are posted at the entrance door. The dinner hours at Grandma’s Feather Bed are 5:30pm-8:30pm. The continental breakfast is set up by 5:00am and the hot breakfast begins at 6:00am. We do honor special requests and would have been happy to have prepared a light meal (such as sandwiches and fruit) in advance that could have been left in your room for your late check-in. The shuttle driver that dropped you off at one of the local restaurants indicates that he asked you to call back to the hotel when you were ready to be picked up. However, the front desk never did receive a call from you. We are confused by your complaint that there is no window in the room. There is, in fact, a large window in that guest room and it opens and closes easily (as we have again checked its operation). Also, the weather data for Juneau on the day of your stay shows the temperatures ranging from 46 to 69 degrees. In regards to your comment about the breakfast we would again refer you to the published restaurant hours which were posted at the property. We again apologize for your dissatisfaction. Please accept our refund of your total charges as customer satisfaction is always one of our most important priorities. If you would like to discuss your stay with us further please contact me directly at 907-789-5005.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 16, 2013 via mobile

Big Comfortable and clean rooms, quick wifi, friendly and knowledgable staff. Out of town but shuttle service and very good food. Very good value for money. Would recommend and would certainly stay again if in Juneau.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MalGough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 19, 2013
Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback about our restaurant, staff and accommodations. Seeing comments such as yours is very rewarding and motivating to everyone involved. Thank you again for your review, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 16, 2013

We have spend one night in Best western. Location is good but out of the center so you need a car, but the environment is nice All was just perfect- the room is big and with plenty of appliances. The stuff was helpful and the breakfast was great!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank eytanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 19, 2013
Thank you for taking the time to review our hotel, the Best Western Grandma’s Feather Bed. I want to let you know how much we appreciate and value your feedback. Our goal is to consistently provide you with excellent service and accommodations. Thank you again for your review, and we look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 14, 2013 via mobile

Based on previous Trip Advisor reviews we booked Grandma's Feather Bed in pretty Juneau & were not disappointed.
Staff are friendly & helpful, food is great - hearty servings & well cooked. The breakfast (inclusive) was the best all trip for us.
Location is out of the main town - which we didn't mind as the crowds from the summer cruise boats is not our thing.
Best value for money & highly recommend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacqMD3838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 16, 2013
Thank you for taking the time to review our property and restaurant. We appreciate your feedback concerning our location, staff and service. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you again for your review and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, F.
Level Contributor
129 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 31, 2013

As others have observed this is a very clean, and quaint little Best Western. The food here is excellent. Others have noted and we too saw that locals often frequent the little dining room. The staff is very friendly and helpful.
The problematic parts: as stated by others this hotel is not handicapped friendly. There is no elevator to the second floor so if you are up there count on carrying your luggage up, or down, or both. The baths are indeed quirky. Tubs, which also hold the shower, are raised affairs. The hotel supplies a step stool to climb into the tub. There is just no "graceful" way to get into the shower. My wife and I laughed about it, but one slip could cause an unfortunate accident.
As noted by others, the property is at some distance from town; there is a shuttle, but the frequency of scheduled trips is limited.
If we have occasion to be in Juneau again, I think we'll try a hotel in town to be closer to "the action".

Room Tip: Try to get a room on the first floor so you don't have to carry your luggage up and down.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunCitySteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 6, 2013
Thank you for your honest review of our property. Grandma’s Feather Bed was originally built as a restaurant and later converted to a country inn with 14 rooms. We feel that this unique layout is part of Grandma’s charm but unfortunately does not leave room for an elevator. We have different room configurations with many on the first floor. Our staff is always willing to accommodate requests and help our guests find the right “room” for them. We try and maintain a flexible shuttle service. However, our first priority is accommodating guests 24 hrs to the airport and ferry terminals. In order to do this in a timely manner we have scheduled our runs downtown to the odd hours beginning at 7am and ending at 7pm. In between that period of time our shuttle is available to drop off at local valley stores and restaurants. We apologize that we did not meet your expectations for this particular trip. We appreciate your feedback and hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 31, 2013

Staff was very friendly and accommodating. Breakfast was delicious every morning. Nice to have a hot breakfast. Beds were very comfortable. Not close to downtown, but had a shuttle that was very accommodating. I would stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank rnjcastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, August 6, 2013
Thank you for your kind remarks about our hotel, the Best Western Grandma’s Feather Bed. We appreciate your comments concerning our staff, service and accommodations. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Grandma'S Feather Bed

Property: Best Western Grandma'S Feather Bed
Address: 2358 Mendenhall Loop Road, Juneau, AK 99801-8001
Phone Number:
Location: United States > Alaska > Juneau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Grandma'S Feather Bed 3*
Number of rooms: 14
Official Description (provided by the hotel):
Best Western Grandma's Feather Bed, the smallest hotel in the world's largest hotel chain, comes complete with deluxe suites and is the perfect place for a weekend getaway in beautiful Juneau, Alaska. All 14 guest rooms are designed especially to meet your vacationing needs. Each guest room are designated non-smoking with single queen feather beds for the ultimate in comfort. Sink into your in-room Jacuzzi and let the comfort take you away. ... more   less 
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western
Best Western Grandma'S Feather Bed Juneau, Alaska

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