I feel like this hotel has gone downhill in the last few years. My husband and I travel to Juneau at least once a year and have for several years. In the beginning, this hotel wasn't the best or the nicest, but at least it was clean and somewhat maintained. It's always been one of the cheaper hotels in town and for less than $100 a night we couldn't complain too much.
However, this last Thanksgiving we decided to give them one more chance. Unfortunately, this hotel has declined rapidly in both customer service and cleanliness. One of the ceiling tiles in our room was completely missing, exposing wires and probably 20 years' worth of mold and dirt. In the bathroom, most of the lightbulbs were burned out. The curtains in the room were broken and extremely difficult to open and close. Although our room was "non-smoking", every time the vent kicked on our room filled with the smell of cigarettes. Even the TV looked like it hadn't been upgraded since the 80's.
We're generally pretty easy going people when it comes to cheap hotels, we don't expect/ask for much, but on this particular trip, our room was not serviced a single time. The first full day we were there, we came back from shopping and expected, at the very least, clean towels and a made-up bed. However, the room had not been touched. We went to the front desk and let them know nobody had cleaned our room, and requested a set of fresh towels. The girl at the desk was nice enough and apologized that our room hadn't been cleaned, so we expected that the situation would be remedied the next day.
The next day, after being gone most of the morning/afternoon, we returned once again to...absolutely nothing having been done to our room. No clean towels, no made bed, not even a fresh packet of coffee.
The 3rd day? You guessed it. Our room still had not been touched.
Upon checkout on the 4th day, we informed the front desk yet again that our room had not been cleaned a single time during our entire visit and asked if we could please have a discount, since part of the package when you pay for a hotel room is a basic level of service/cleanliness. The girl informed us that it wasn't up to her, apologized, and said she'd call the owner and give us a call later in the day if there was something that could be done.
Three weeks later and, you guessed it, no phone call.
That will be the last time we stay at the Breakwater Inn. Between the completely run-down rooms, the cigarette smell, the lack of any kind of maid service whatsoever and an owner that obviously only cares about the income from long-term residents of the hotel, they clearly don't need our business. Too bad.
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- Also Known As:
- Breakwater Hotel Juneau
- Breakwater Inn Juneau, Alaska