We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great bed, linens, breakfast and shower” 4 of 5 bubbles
Review of BEST WESTERN Country Lane Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
BEST WESTERN Country Lane Inn
Ranked #2 of 16 Hotels in Juneau
Certificate of Excellence
Rochester, New York
Level Contributor
129 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great bed, linens, breakfast and shower”
4 of 5 bubbles Reviewed June 28, 2013 via mobile

Beautiful bed linens and fluffy towels were very nice amenities. The complimentary breakfast buffet is very generous with yogurt, scrambled eggs, cereals, bananas, apples and more. We stayed 2 nights total on 2 different parts of our trip. We were picked up twice at the airport and dropped twice at the ferry terminal. We also took the shuttle to and from downtown Juneau. These trips need to be scheduled and sometimes full, so figure out what you need ASAP and get on the list. On one of the morning trips to the ferry they were overbooked and the front desk person seemed flustered about how to handle it. But I think everybody got to the ferry on time. The owners of this hotel also own Grandma's Feather Bed hotel and restaurant a short distance away. They suggest that as a place to eat and it was good except the chowder we had there was not a true chowder but a thin tasty soup. This hotel had good wifi and flat screen TV. Room a little small.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Treehugger14625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, July 2, 2013
Thank you for your honest review of our hotel, the Best Western Country Lane Inn. We highly value your feedback concerning the service, staff and accommodations at our property. Thank you again for your review, and we look forward to seeing you on future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

454 reviews from our community

Traveler rating
    223
    171
    41
    14
    5
See reviews for
105
151
27
93
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Albany, Oregon
Level Contributor
535 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

Recently, our family spent a week in Haines, Alaska. Our first night on our trip was spent in Juneau where we would catch the maritime ferry early the next morning. The Country Lane Inn was such a wonderful place for us to rest, explore the city, and get a good night's rest! The hotel is located within minutes of the airport! Once you call requesting their complementary shuttle, you will not wait long.

The outside of the property is lovely, with huge hanging flower baskets on display! Very inviting. The service inside to check in was fast and efficient, and our room was ready for us upon arrival. The room for our family of three was so comfortable, clean, and with plenty of space. We asked the front desk staff for dinner recommendations, and were given a number of places to choose from. Read our review of "The Hangar at the Wharf"!

What we really appreciated was that the Country Lane Inn offers shuttle service to downtown Juneau until early evening, in addition to the ferry and the airport. We were told that a one-way taxi ride would cost $30, so this service is well worth it! Of course, a tip to our driver was well deserved for their effort. Ask at the front desk to be placed on their shuttle service the next morning to your next travel destination. They were right on time to take us to the ferry terminal.

A very early wake-up call the next morning was available. Once we got to the lobby, a wonderful continental breakfast was waiting for those who were hungry. The shuttle driver dropped us off at the terminal check-in lobby in plenty of time.

We appreciated such good service and a great night's sleep, that we had made a return reservation for our return a week later!! Our trip was during a summer heat wave, in the 80's, and there was a fan in our room to help us cool down. Thank you!!

The Country Lane Inn staff took great care of our family, and we appreciate them considering all the details to make sure we had a comfortable, relaxing stay! We will stay with them again when we return in August this summer!!

Enjoy Juneau and the Best Western Country Lane Inn~

The Nicholson Family
Albany, OR

Room Tip: You think that being so close to the airport it would be loud, but it was a quiet night sleep. Plus...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank OregonExplorers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 26, 2013
Thank you for taking the time to write such an in-depth and informative review of Juneau and our hotel, the Best Western Country Lane Inn. Our entire staff sincerely thanks you for your kind comments about our service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. We appreciate your feedback and look forward to seeing you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
3 reviews
4 of 5 bubbles Reviewed June 24, 2013

Stayed a total of 4 nights in early June. The staff was friendly and helpful. The room was clean and quiet. The morning breakfast was available even when we had to leave at 4:45am for the airport, and exceeded expectations. The shuttle took us downtown, the ferry dock, and the airport. A convenient location for making airport and ferry connections and the regular shuttle service downtown was efficient and easy to use. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GTravelFar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 25, 2013
Thank you for your kind remarks about our hotel, the Best Western Country Lane Inn. We appreciate your feedback about our staff, service and accommodations. Seeing comments such as yours is very rewarding and motivating to everyone involved. Thank you again for your comments and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manistee, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

My husband and I had travelled from MI to Juneau and of course had flight delays. Made it a day late and the staff was so wonderful when we finally arrived, exhausted! The first rate service lasted from all the staff we encountered. Even during a power outage! The room was clean and we couldn't hear the flights when inside. Really comfy bed, nice bathroom. Everything was just great. Our kids live there now and when we go back, we will definately be staying there again! In today's world, this was such a wonderful suprise to have this fantastic service.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 23KOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 19, 2013
Thank you for your kind remarks about our staff and service. Excellent customer service is something we are always striving for. It is nice to hear that our staff made a lasting impression. Thank you again for your comments and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 12, 2013 via mobile

Stayed three nights two separate stays and both times the service was excellent.Nothing was too much for the staff.A big thank you to Grace at the front desk,Cody, James, Jason and Rogelio who shuttled us to and from the airport as well as downtown and to the ferry.With that said, this Best Western has a complimentary airport,downtown and ferry shuttle. When you arrive at Juneau airport there is a courtesy phone that you can use to call the hotel.Breakfast is standard for Best Western.Rooms are spacious and clean..another plus is that they will store your luggage for you should you be heading out for Skagway or elsewhere returning to stay at a later date.Will definitely stay here when we visit Juneau again.

Stayed June 2013, traveled with friends
Helpful?
1 Thank lesley k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 14, 2013
Thank you for taking the time to review our property, the Best Western Country Lane Inn. We appreciate your comments regarding our staff and service. We have shared your comments with our staff and congratulated them for a job well done. Our goal is to consistently provide you with a clean room, friendly staff and a hardy breakfast to begin your day. Thank you again for your review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 5, 2013

The staff at this facility from Johnathan & Grace Wald the service counter personnel to their support staff: Mercy who prepared the breakfasts, to Percy the courtesy driver and the rest of the staff provided the very best customer service we can recall.

They truly made us feel welcomed and appreciated. This is the Best Western we've ever visited. Thank you very much for hiring such stellar staff.

Room Tip: Corner rooms were very quiet.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 7, 2013
Thank you for your kind remarks about our hotel, the Best Western Country Lane Inn. We sincerely appreciate your kind comments about our staff. We have shared those comments with Johnathan, Grace, Percy and Mercedes. Seeing comments such as yours is very rewarding and motivating to everyone involved. It is nice to hear that our staff is succeeding. Thank you again for your comments and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Right from the Airport pickup till the time I left back, it was a very good experience. The staff were very courteous, helpful and knowledgeable about the area. The Hotel also has scheduled shuttle service to downtown which was extremely helpful as I had to go on an early morning boat trip to the Fjords. The breakfast was plentiful and filling. had coffee maker in the room which guaranteed the availability of coffee anytime I wanted.
One thing to mention is the Shower ... I loved that .. after a long time, I had some powerful shower in a hotel.
Its a nice place to come back and relax after the activities of the day.. Its close to the Mendenhall glacier and the transit bus stop is also very close if someone wants to use . they don't have a restaurant in the hotel but Grandma's feather bed hotel is very close by to get the food from.

Overall, I would rate my stay as excellent and recommend it to anyone who wants to stay a little far from the town and have a relaxing time in Juneau.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fun_travel_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review, June 5, 2013
Thank you for taking the time to write such an in-depth and informative review of Juneau and our hotel, the Best Western Country Lane Inn. We highly value your feedback concerning our staff, service and accommodations. It is always our goal to make every stay a comfortable and memorable one. Thank you again for your review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Juneau hotels
0.2 mi away
BEST WESTERN Grandma's Feather Bed
0.7 mi away
Juneau Aspen Suites Hotel
7.6 mi away
Driftwood Hotel
Driftwood Hotel
#7 of 16 in Juneau
3.5 of 5 bubbles 309 reviews
Show Prices
Show Prices
Show Prices
7.9 mi away
Westmark Baranof Hotel
Westmark Baranof Hotel
#10 of 16 in Juneau
3.5 of 5 bubbles 395 reviews
0.1 mi away
Travelodge Hotel Juneau
0.3 mi away
Extended Stay America - Juneau - Shell Simmons Drive
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Country Lane Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Country Lane Inn

Property: BEST WESTERN Country Lane Inn
Address: 9300 Glacier Highway, Juneau, AK 99801-9315
Phone Number:
Location: United States > Alaska > Juneau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Juneau
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Country Lane Inn 2.5*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Best Western, Priceline and Cheap Tickets so you can book your BEST WESTERN Country Lane Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Juneau
Juneau Best Western
BEST WESTERN Country Lane Inn Juneau, Alaska

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing