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“Motor Home Rental Issues”

Alaska Travel Adventures
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Juneau Shore Excursion: Whale-Watching Adventure
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Juneau Shore Excursion: Mendenhall Glacier Rafting Tour
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Mendenhall Glacier Rafting Tour from Juneau
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Alaska Travel Adventures operates more adventure tours in Alaska than any other company. From whale watching to white water rafting and kayaking, all of our trips feature personalized attention and provide you with a chance to experience Alaska's natural splendor. Best of Juneau Glacier View Sea Kayaking Gold Mining & Panning Adventure Gold Panning & Salmon Bake Mendenhall Glacier Float Trip Mendenhall Glacier & Salmon Bake Mendenhall Lake Canoe Adventure Mendenhall Lake Kayaking Adventure Mendenhall Lake Kayak & Salmon Bake Whale Watching Adventure Whale Watching & Salmon Bake Whale Watching & King Crab Station Whale Watching & Sea Life Discovery Custom Hummer Excursion
Useful Information: Activities for older children, Wheelchair access, Activities for young children
Fair Oaks, CA
Level 2 Contributor
5 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Motor Home Rental Issues”
Reviewed August 15, 2012

We rented a 30’ motor home from Alaska Travel Adventures, Juneau, AK on June 30, 2012 for a three week trip via the Alaska Highway to Anchorage, AK expecting it to be road-travel ready. The dispatch depot in Federal Way, WA, near Seattle, WA apparently had several days to “prep” the vehicle. This was the only vehicle available for rental.
It was not ready as detailed below:
0 The toilet was not functioning properly; the valve did not close. The depot manager provided a can of WD-40 which did not solve the problem. The toilet was finally repaired two weeks later only to develop a leak around the base for the last week. Odors from the sewer holding tank continually permeated the motor home living areas.
0 We had to replace the wiper blades, burned out brake light, and deteriorated sewer holding tank drain hose. Apparently, these items were not checked prior to dispatch.
0 The bottom storage compartments were absolutely filthy and required three rolls of paper towels to clean.
0 The fluid level monitoring system did not function and we had to guess at the level of fluids in each tank.
0 The sofa frame was severely bent; consequently sagged and we did an impromptu repair with wood blocks and added another seat cushion.
0 The kitchen sink faucet leaked and we no tools to repair it.
0 There were additional minor items, such as a broken screen door handle, that we also repaired.
We attempted to have repairs done “on the road”, but every repair facility between Seattle, WA and Anchorage, AK was backlogged with repair work for several days if not weeks.
We would not recommend this company for a RV rental.

Visited July 2012
7 Thank GettingAway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlaskaTravelAdv, Senior VP Marketing and Sales at Alaska Travel Adventures, responded to this review, June 26, 2013
This was an unfortunate situation that was clearly not handled well and falls well below our standards.

There is no excuse for the apparent lack of proper care and preparation of the motorhome. The employee involved is no longer with the company and renewed emphasis has been placed on following proper procedures for pre-departure inspections, cleaning and provisioning. We did attempt to work with the reviewer to have items such as the toilet malfunction repaired enroute.

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Rio Rancho, New Mexico
Level 6 Contributor
169 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 88 helpful votes
“Skagway Jeep Adventure - NOT!”
Reviewed August 9, 2012

The scheduled tour from Skagway to Carcross, Canada began after lunch with bus driver, Sourdough Sam, detailing points of interest in downtown Skagway while in route to the location of the 4 wheel drive Jeeps. Little did we know at the time, this was to be the tour highlight! Arriving at the parking location one was hard pressed not to notice the logo emblazoned on the Jeep doors proclaiming “Back Country Jeep Safari.” We, forty tourists, were assigned four to a Jeep with the driving chores to be divided amongst the occupants. Shared driving didn’t happen in Jeep 1. The tour descriptions and vehicle signage suggested a small group, four-wheel-drive, adventure which was only partially accurate. More time was spent on paved highway rather than in back country safari conditions and eleven (one for the guide), four-wheel-drive vehicles might be viewed as an assault force. The advertising brochure said a guide would describe the tour route as it unfolded. However, it failed to disclose his tour descriptions would be via a Citizens Band (CB) radio that may or may not have functioned properly when the eleven jeeps were separated by distances and hills. Added to that annoyance was the vehicle occupant who enjoyed reminiscing which almost always was in a louder voice than the volume of the CB speaker. Some of the tour attractions were probably missed as a combined result of the weak CB speaker volume, talking passenger and fogged out windows. Obviously the excursion company can’t be responsible for the discourteous passenger, can they? During the drive to Carcross the CB suddenly mumbled something of a bear being spotted just off the highway. The only wildlife sighting validated on this trip was a starving ground squirrel. Nonetheless, that portion of the trip defined as off-road driving primarily consisted of a rock-strewn, rough road, some five or six miles out of Carcross to an abandoned Gold Mine site cleared of trees and embellished with a mild, figure-8, 4-wheel drive trail. At best, this portion of the 4 wheel drive adventure appeared to be tailored to the layperson. Most all participants noted the snacks taken before leaving the “jeep trail” were tasty though lacking in quantity. Detracting further from this adventure is the fact that a later check with Skagway vehicle rental agencies denoted that the same jeep equipped with a GPS rents for about half of what was paid for this tour. Collectively, the tour participants sharing comments with this writer seemed disappointed though that would be a major understatement! In conclusion, one tourist reported that when confronted with dissatisfaction a partial refund from the company was immediately deposited to the participant’s account. Anyone considering this activity should consider the above points.

Visited August 2012
6 Thank MaxRoadster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska T, Manager at Alaska Travel Adventures, responded to this review, March 1, 2013
We would like to apologize that you did not enjoy your experience on the Yukon Jeep Klondike Adventure. The off-roading portion of this tour is normally rated very high on our customer satisfaction surveys and adventurous enough for a majority of our clients. Regarding your other comments, we go to great lengths to make sure our marketing describes our excursion as clearly as possible. We will consider your comments when we revisit the advertisements for this tour.

I once again want to apologize for your disappointing experience and want you to know that the happiness of all of our clients is very important. As one of the oldest and largest Adventure tour operators in Alaska, a company which offers more adventure tours than any other, we strive to produce excursions that are safe, enjoyable and affordable. We appreciate you taking the time to provide feedback on your experience and will use yours as a tool to improve the experience of future guests.
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eugene oregon
Level 3 Contributor
12 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“Rafting trip a huge disappointment and rip-off”
Reviewed July 28, 2012 via mobile

Our cruise planner and the excursion folks on the ship recommended this tour. The description sounds wonderful: "see the glacier up close"; "view wildlife"; class 2 and 3 rapids. The reality was like a bad joke that just kept getting worse. (For those of you who won't read further, let me warn you that you get no where near "up close with a glacier", the river has no rapids, and you are essentially floating through suburbia and backyards at all times.)Read on for the whole story.

We were picked up after by bus, after quite a long wait past the stated time. If we had known we we were not going to be picked up for half an hour, we could have used that time. After a bus ride and a mad scamble to get outfitted,we got in the raft, spent maybe 15 minutes in the lake not at all close to the glacier. We saw the glacier sort of incidentally as our guide positioned the raft to go down the river.

This would have been a nice time for our guide to tell us about the glacier but he was much too busy making fun of the people in the raft in front of us. This was particularly annoying as they were friends of ours. Once he realized that, he began to make fun of the other guide. Very nice. We were in the raft with our two sons, ages 14and 9. The other family had three lovely daughters, aged from around 15 to maybe 21. The guide spent the rest of the trip trying mightily to entertain the girls with inappropriate humor and making fun of other people. He basically ignored the adults entirely. Too bad the girls weren't the ones deciding his tip. The guide made no effort to tell about the river or help us spot anything interesting. I did see a juvenile eagle on the bank, which he totally missed.

Perhaps our guides lack of enthusiasm was understandable. Once we left the lake, we were floating down a very boring river that flows through a suburban neighborhood. At no time were we more than 20 yards from houses. We heard plenty of cars, televisions, radios and playing children. The only wildlife was the people picnicking in their backyards or walking their dogs. Even our guide admitted that he had never heard of anyone seeing any wildlife besides the occasional eagle or deer. Give me a break. That's like being excited about seeing pigeons in New York.

The snack at the end was basically some kind of cold sausage and ritz crackers. Buy your own drink. I complained about the trip and the manager was vaguely polite until he told me not to worry, he would "remember my name" which I had not, in fact told him. No surprise that even after writing my name down I got no reply.

I was so disappointed and so sad that we wasted not only money but time on this trip. I felt we were cheated out of seeing this part of Alaska , which is beautiful.

10 Thank gertieineugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska T, Manager at Alaska Travel Adventures, responded to this review, March 1, 2013
Thank you for taking the time to write this review. It is regrettable that you did not enjoy your time on the Mendenhall Glacier Float Trip. I assure you that the vast majority to the people who float the Mendenhall with us have a wonderful time.

As far as your concerns, we advertise the beginning of the tour as follows: Glide across the iceberg-studded lake, marveling at the 1.5-mile-wide glacier, and set course downstream. The six-mile route combines meandering stretches with Class II and III whitewater. The rapids are perfectly safe, just exciting enough for beginners, and appropriate for all ages.” At no time do we claim that you will go up to the glacier. Also, in all of our marketing literature, we state that the tour is a float trip with just enough rapids to get your heart pumping.

I remember speaking with you and writing down your name and information that day and I thought that you left on good terms. I know that the other members of your party had a good time. Also, as for your guide, Kenny: he has been widely regarded as a wonderful guide and I must stand beside the quality of his tour. Guides often banter from raft to raft, but customers generally enjoy this aspect of the tour.

I understand and recall that you were expecting a more adventurous excursion (like you are accustomed to in Oregon), and I apologize that you did not experience what you were anticipating. We have been operating this tour for over 30 years and we rarely receive such reviews. That being said, we take every review very seriously and we will discuss your concerns in the hopes that future rafters do not have a similar experience.
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Houston, TX
Level 6 Contributor
130 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 64 helpful votes
“Accommodating...Even When The Weather Isn't”
Reviewed July 9, 2012

We were looking forward to our canoe trip on Mendenhall Lake to visit the Glacier. About 15 minutes before our trip the winds picked up. Despite the waves, we started out towards the glacier, but had to turn back due to 3' waves. (REALLY disappointing!)

However, our guide called the main office, and arranged for us to get on the River Float instead. After a 20-30 minute wait, rafts were brought out for us for a second attempt to cross the lake. Our guide STRUGGLED to cross the lake with the winds and waves, but he was persistent and DETERMINED to give us a good experience.

We had a WONDERFUL time on the River Float, and, honestly, probably enjoyed it more than we would have enjoyed the canoe trip. We truly appreciate the efforts of everyone involved to make sure we had a great experience.

Visited June 2012
1 Thank Stacy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Level 6 Contributor
220 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 84 helpful votes
“Mendenhall Glacier and River Float....great day!”
Reviewed July 7, 2012

We had an awesome guide, Harrison, who took us out to the glacier itself! We were the only raft, out of 8 or so, to actually do this. Of course, we had to paddle out there, but it helped work off a ton of Cruise Ship Food, so it was a good thing! We actually got to handle ice from the glacier that was floating in the lake...never seen ice that clear...it was like crystal! We then headed back across the lake to float down the river, and it was a blast. Only Class 2 and 3 rapids, but it was enough to get the rafting experience without thinking you might drown. The photographer actually got an awesome photo of our raft! Harrison did a great job, and he shared a great deal of knowledge about the glacier, river and the valley. All in all, it was well worth our time and money!

Visited June 2012
Thank TheTedBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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