The bagels, I'm guessing the product that has put you guys on the Juneau map, have slowly declined in quality over the past five years. Having the opportunity to work and eat at other bagel shops in the country I can tell you your bagels are closer to high end costco bagels than authentic New York Kettle boiled bagels, sure they are boiled, sure the process is there, but they lack the care and attention a person who truly appreciates bagels deserve. So proof your bagels right/consistently, boil them long enough so I get a good new york crunch when I bite into the crust and bake them long enough so they have that golden brown hue, not the pale albino Alaskan look we all seem to get this time of the year.
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