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Juneau
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Traveler rating
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All reviews suzette centrally located in downtown microwave and fridge convention center view room right next door place to sleep in town open windows grocery store front desk staff beds were comfortable coffee maker salmon douglas island tk mcguires
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Reviewed January 16, 2020

Conveniently located so you may walk to many businesses, shopping, restaurants, and the harbor. Within the hotel is a fine restaurant as well so you don't have to travel to far, We like this location for visiting certain government agencies since they are very close by.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with this hotel
Thank glodyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded 4 weeks ago

glodyssey,

Thank you for taking the time to give us a 5 star review. As you point out we are located very close to the government agencies but the fact that you enjoyed not only our location, but our restaurant, T.K. Maguire's is a badge of honor for us. We hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

To be honest I chose this for economical reasons. However, this hotel not only met but far exceeded my expectations. There was one hiccup but did not distract from my pleasant stay. You want details well buckle up buttercup cause here we go ! I arrived way before the check in time but to my surprise my room was ready and just like I requested. Bonus points for the hotel on this issue. My room was HUGE and nicely appointed but not grand. It was most accommodating. HINT: Loved it ! Jessica, the Hotel Manager was extremely personable and helpful no matter the issue. Here is the hiccup: she had informed me that when I needed to do laundry I could get change at the front desk. Oops. There was very little change and I had to go to the hotel bar TWO times to get the correct change. On top of that not ALL my clothes got dry and Jessica went above and beyond by drying them in the hotel laundry. Now housekeeping was by far the best I have witnessed save one other place. Thank you Rodrigo. He was such a happy soul always glad to see you and could never do enough for you.Kudos Hotel Ramada for hiring such a wonderful person. When asked about restaurants or where to find certain items these wonderful souls were Johnny on the Spot. THEY KNEW where to send you. It is very rare to have hotel people know the city as well as these folks. For these reasons you should definitely book with them if you find yourself in Juneau, Alaska. I will not hesitate one second to re-book with them next time I am in Juneau. Thank you Ramada by Wyndham Juneau ! ! ! A + service you rocked this out of the park !

Room tip: Do you homework BEFORE you go. Lower prices are rooms in the basement.
Date of stay: January 2020
    • Value
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Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded 4 weeks ago

Ron S,

We will take at A+ any day of the week! Thank you so much for your detailed review. We are very pleased to see that the service our staff provided exceeded your expectations. However, we are even more happy to hear about our all star staff. Jessica is a wonderful General Manager that brings out the best in her staff. Rodrigo is another one of our super stars but, unfortunately, housekeeping staff members are rarely mentioned and the work very hard. We appreciate you pointing out his exemplary work. We look forward to welcoming you back soon.

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Reviewed January 2, 2020

The hotel is located on the seafront, about 5-10 mins walk from downtown. Right next door is the modern building of the Alaska state museum.
It used to be called The Prospector. There is underground parking and parking right in front of the reception. The personnel was nice and helpful, the young receptionist smiley and happy to help. When we couldn't sleep one night because of the very noisy neighbours and reported that to her, she immediately took action and since then all was quiet.
Daily cleaning service, never missed anything in the room. We had Keurig coffee maker, tea, microwave and small fridge in the room.
The room was clean and spacious with nice views of the mountains and Gastineau channel (5th floor). We liked it. There is a nice restaurant which we never used, only checked it out.

Date of stay: December 2019
    • Sleep Quality
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Thank omehes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded January 3, 2020

omehes,

We are very pleased to see that you enjoy your stay at the Ramada by Wyndham Juneau and that the parking, helpful personnel, cleaning service, room amenities, view and restaurant all added to your stay. We hope to welcome you back soon. Thank you for taking the time to let us know about your experience.

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Reviewed November 25, 2019

Staff was friendly and attentive. Room was charming and unexpectedly large including the living and kitchen areas. Housekeeping always made sure we had enough towels, soap, coffee and cups. Beds were comfortable and clean. Grateful for the underground parking as it rained for our entire 3 day stay. Would definitely stay again!

Date of stay: November 2019
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank jmburton22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded November 26, 2019

jmburton22,

Thank you very much for the 5 star review. We are delighted to know that our attentive and friendly staff, large rooms, housekeeping service, comfy beds and cleanliness helped make your stay a great one. The covered parking definitely helps with the climate in Juneau! We look forward to welcoming you back soon!

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Reviewed November 7, 2019

We were in town for a couple of days. This property used to be the Prospector Hotel, recently taken over by Ramada. The hotel was old, the room was not clean (stained carpet and stained upholstery). In the middle of the night we found bugs in our bathroom. We didn't even want to dine there after that. The front desk clerk didn't seemed surprised that we wanted to check out early.

Date of stay: May 2019
    • Value
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Thank KLVAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded November 10, 2019

KLVAF,

We appreciate you letting us know about the issues that you encountered and apologize for the lackluster stay. We are reviewing your complaints so that we can address your concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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