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Reviewed September 17, 2018

We spent a few days exploring our capitol city and stayed at the Prospector. The best part of the stay was the room, which was amazingly large. It had a walk in closet with suitcase stands and made a perfect dressing room! The shower had a great spray, everything was clean, there is a nice restaurant on site-we were very comfortable. The only drawback to the room was the now-usual practice of using a flat sheet instead of a fitted bottom sheet and tucking both in at once, so the bottom sheet immediately loosened when the sheets were pulled back. (Wrinkly sheets are a pet peeve of mine). The room was too warm for us, but we were all enjoying rare warm weather, so that was ok. We were within easy walking distance of everything in the city center and enjoyed watching the big cruise ships.

Room tip: We were on the fifth floor. Ask for a room on the mountain side and it might be quieter. I would not choose a low floor.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank walter1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded September 19, 2018

Walter,

Thank you for choosing to stay at the Prospector. We are glad that you enjoyed the large rooms and great location. We recently upgraded out mattress and they are top of the line and much deeper than a regular hotel mattress. The fitted sheets don't fit the depth thus the need to use a flat sheet instead. We appreciate the 4 star review and look forward to seeing you again soon.

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Reviewed September 11, 2018

Not much to add to other reviews of this place being tatty and dated, food pretty mediocre, but great staff. They say they are updating the place, but I didn't see much evidence of it. PLEASE do something about the undersized sheets soon !

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Stravaiging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded September 11, 2018

Thank you for taking the time to let us know about your concerns. We are glad that the staff was such a highlight as they work very hard to make each stay a good one. We will take your observations seriously and look into the issues. We have plenty of linens for each bed type so we will find out why you didn't have the right size. We do hope that you return to the Prospector soon.

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Reviewed August 27, 2018 via mobile

Tammie at the restaurant was very friendly and offered a day's special which was delicious and refilled my coffee timely. Dan at the front desk was really accommodating and helped me book my room on a short notice very quickly and made a pleasant conversation providing helpful local information. Hope to come back soon!

Date of stay: August 2018
Trip type: Traveled solo
Thank Vacation598075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded August 29, 2018

Vadym,

We too hope that you comeback soon! Thank you for the 5 star review. We are very happy to hear that we were able to provide a memorable stay!

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Reviewed August 26, 2018

Good location handy for the Uncruise small ship cruise departure dock and their Conference Hall pre-meet location and also downtown.
Our ground floor room was clean and showed positive signs of newish carpet and curtains.
Why the owners cannot fit metal insect proof mesh on the windows that are at ground level OR even better put insect screens with a security grill; is a mystery to an application of good logic and matching customer's expectations with the local conditions. Considering we checked out at very early time as did many others, it appears that most new customers are not able to check in until the set in concrete 15:00 anointed time. Again, another eg of not trying to be tourist friendly. Many travellers to Juneau will arrive on the mid day flight.
Overall worthy of 3-4 TA stars but I will give it 4 as we enjoyed our evening dinner in the hotel's dining room.

Room tip: Avoid the ground floor units that have windows at ground level
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KeenPhotographer-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded August 29, 2018

Thank you for taking the time to write a review for the Prospector Hotel. We are glad that you enjoyed the location, restaurant and overall stay. We will take your suggestions into consideration as we value our guest's input. The hotel does not have a check in time that is set in stone. Rooms are assigned as they become available. We appreciate the 4 star rating very much!

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Reviewed August 24, 2018

We had a local luncheon catered at our office by the Prospector Hotel and it was fabulous! Jessica and Tammy arrived and set up everything with plenty of time to spare. Everything looked very nice and professional. The food was delicious and there was plenty of it! I will definitely work with them again on future luncheons!

Date of stay: August 2018
Trip type: Traveled on business
Thank APjuneau2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug A, Owner at Ramada by Wyndham Juneau, responded to this reviewResponded August 26, 2018

Thank you for pointing out our catering services and the great service provided by Jessica and Tammy. We appreciate the 5 star review very much and look forward to working with you in the future.

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