Every time I have been here, we have had some issue that makes the experience a disappointment. One time we came and were ignored by the wait staff until we finally left hungry. This last time, the young staff was very friendly and attentive, and our food was good and was served quickly. The brewed coffee was horrible and their espresso machine was broken. I later discovered a Starbucks down the hall. This was, still, probably my best experience here yet. The food was good, yet not impressive. Small attention to detail and a bit more presentation would bring up the rating and create a more memorable experience for its guests. If it were me and a guest had wanted a latte but the machine was broken, I would have walked down the hall myself to grab one at the Starbucks for the guest, or at least mentioned it was there. THAT would have shown a great sense of service and provided a very memorable experience and turned a minus into a plus!
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