We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved the Location and Newly Refurbished Room”
Review of Hotel Alyeska

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Alyeska
Ranked #1 of 2 Hotels in Girdwood
Certificate of Excellence
Chicago, IL
Level 5 Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Loved the Location and Newly Refurbished Room”
Reviewed August 17, 2007

I stayed here before an inside passage cruise on Regent Seven Seas Mariner. I was in one of the newly refurbished rooms and it was tastefully decorated and very comfortable. The bedding was almost identical to Westin Heavenly bed which I like a lot. We had two very comfortable lounge chairs in the room which overlooked the mountain. The bathroom room had locally branded amenities and was newly tiled with a good shower. Rooms had robes and slippers.

I did not experience any of the service problems mentioned by others since checkin and checkout was handled by our pre cruise guide. The limited interactions I had with lobby staff were fine. Restaurant personnel were another story. We ate breakfast in the hotel and waitstaff was unprofessional and disinterested. We also has a great meal but with very,very slow service at the Seven Glaciers Restaurant at the top of the mountain. The views from Seven Glacier Resaurant are stunning!

As others have mentioned the setting of the hotel is gorgeous. It is very intimately surrounded by mountains and wonderful hiking trails.

  • Liked — Location
  • Disliked — Slow and dinsterested service in restaurant.
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DanChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,985 reviews from our community

Traveler rating
    1,301
    467
    128
    56
    33
See reviews for
631
828
75
90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (528)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
NH
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 15, 2007

We stayed four nights for a conference at this resort, which is a study in contradictions. It has a beautiful location, the grounds, the gardens, ponds, and surrounding trails are truly lovely. Unfortunately the staff do not reflect this atmosphere, most could have been wearing t shirts that read "I'd rather be fishing, skiing, anywhere but here. . ." BUT the tram operators were both friendly and informative, and the girl at the pool in the evenings always had a smile. There are several amenities, shops, cafes, kiosk, pool, hot tub, BUT no hotel directory to help you find them without wandering around. There was a "please help us save the environment by reusing your towels" sign in the bathroom BUT plastic bottled water next to the ice buckets and no recycling containers for bottles and cans.There are several ice and snack dispenser machines BUT most are out of order, five floors up for ice? When we told the front desk about the machines, the reply was, "We know.". Everytime we went by the expresso and snack kiosk it had a sign that read, "closed, be back in five minutes" .
We had a very small double room with a partial scenic view, wi-fi that was troublesome( BUT wi fi in the public lounges worked better) and closet doors that didn't slide until my husband fixed them. There is a large board in the lobby featuring their future redecorating theme BUT it had not yet reached our floor. Things were a bit worn around the edges, stained drapes, ripped wallpaper, banged up/nicked furniture BUT great down bedding. Centrally controlled heat/air, a window that opens a bit BUT has no screen. This place could be a wonderful resort, BUT we only used it to attend the conference and as a base to sightsee, we didn't use the restaurants or shops or trails as much as we could have. Overall, we felt it was a bit overpriced until the improvements are completed and most of the staff given personality transplants.

  • Liked — Location
  • Disliked — Staff attitude
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Mollyosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ynez, CA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 27, 2007

I'm glad we only booked one night at The Alyeska. It seems this beautifully located hotel has recently changed hands and the staff is undirected and unmotivated to put on a good face for the guests. We paid a good amount ($247) for our room, booked through our Alaska travel agent well in advance. But, upon arrival they told us they didn't have our requested King-bed room and tried to place us in a room with 2 doubles. Eventually we were offered a handicapped-equipped room with a King bed and a lovely view of the mountains, which was great.

When we asked for a map of the facilities we were told there were none available. This made it difficult to find our way around. We went off-site for dinner rather than deal with the uncooperative employee attitude. Even the girl in the gift shop couldn't muster-up a smile.

We called in advance to arrange for massages. The prices were very expensive and really not worth half of what we paid. We get weekly massages at home, so we know what is expected. We paid $200 each for a one-hour and fifteen minute hot-stone massage. Later, they called our room to say I had left my hair clip, but when I went back after dinner, they were closed. A couple of days later when we were passing
through the area, I went back to get it but was told they didn't know
where it was. Even "lost and found" didn't have it. That's a small thing, but indicative of a larger problem, I believe. One bright spot
was the girl behind the espresso machine. She was great.

  • Liked — The fantastic view from our room.
  • Disliked — The unmotivated staff, and the lack of directional signage inside the hotel.
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sunny-Soleil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NE Tennessee
Level 5 Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed July 26, 2007

We have stayed in accomodations in 25 different countries and this hotel was one of the very best. Luxurious, but not stuffy. We felt is was a good value, with flawless execution. Their high end restaurant may only be reached by cable car. (If you don't have a reservation the cable car is $15.) The views are spectacular, and with the great scenic ambience, an unusual occurance, the food was excellent. Overall, just a great experience.
A note, tucked away, but close to the hotel is a great little breafast place by the name of "The Bakery">

  • Liked — Everyrhing
  • Disliked — No flaws, not even minor ones
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mickywine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 19, 2007

Stayed here for from July 16-18. Had two rooms in the 8th floor. Got the summer getaway package which gave tram tickets and free lunch at the restaurant on top of mt. alyeska. We used the tram tickets only.

The hotel is quite nice. I believe 8 th floor summit rooms were recently redone and were quite comfortable. You could make out that everything was fairly new. We had a room facing the mountain and the tram. The refrigerator came in handy.

3 (out of the 4) in my group are vegetarians and they made us vegetarian entrees that were not on the menu. Overall service was very good.

The tram trip was quite nice and you have a great view from the top of the mountain. Ate lunch one day at the Pond cafe - which is basically the same menu as room service.

  • Liked — The views.
  • Disliked — Nothing.
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank HerndonResident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seaclift
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 17, 2007

the grounds are gorgeous in the summer: wildflowers everywhere, amazing views from the seven glaciers restaurant, which, by the way, is the best restaurant in the state, comfortable lounge area, excellent japanese restaurant, comfortable rooms with nice views, a drive from anchorage which is one of the most scenic drives in all the U.S....very tranquil, very lovely.

  • Liked — the black bear we saw from the sky tram
  • Disliked — nothing
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frankbascombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Girdwood
1.3 mi away
Ski Inn
Ski Inn
#2 of 2 in Girdwood
19 reviews
19.0 mi away
Inn At Whittier
Inn At Whittier
#1 of 1 in Whittier
298 reviews
1.6 mi away
Hidden Creek Bed and Breakfast
Show Prices
Show Prices
Show Prices
19.5 mi away
Glacier View Suites
Glacier View Suites
#3 of 4 in Whittier
12 reviews
11.7 mi away
Bird Creek Motel & RV Park
Bird Creek Motel & RV Park
#1 of 1 in Bird Creek
4 reviews
99.5 mi away
Talkeetna Hideaway
Talkeetna Hideaway
#15 of 17 in Talkeetna
7 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Alyeska? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Alyeska

Property: Hotel Alyeska
Address: 1000 Arlberg Road, PO Box 249, Girdwood, Anchorage, AK 99587 (Formerly Aleyska Prince Hotel)
Phone Number:
Location: United States > Alaska > Anchorage > Girdwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Girdwood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Alyeska 4*
Number of rooms: 304
Official Description (provided by the hotel):
Hotel Overview: Nestled in the Chugach Mountain Range in the resort community of Girdwood, Alyeska Resort featuring The Hotel Alyeska is only 40 miles from downtown Anchorage. The Hotel is also near many attractions - two miles from Crow Creek Gold Mine, and 15 miles from Portage Glacier and the Alaska Wildlife Conservation Center. The floor-to-ceiling windows in the fireside lobby and grand staircase offer unobstructed views of the north face of Mount Alyeska. Open beams and cathedral ceilings accent the indoor lap pool, 16-person spa tub, and fitness center. Airport transportation (surcharge), ski storage, and a local shuttle are available. Wireless Internet access is available in the lobby, DSL hookups in the rooms (included in resort fee). The Spa at Alyeska offers a wide array of massage, facial and body services. The eight-story property has 304 guestrooms. All rooms offer cable TV with pay movies, and are equipped with coffeemakers, refrigerators, hairdryers, and irons with boards. In-room complimentary DSL is available. All rooms are nonsmoking. You must be 21 years of age or older to make a reservation and check in. Guests under 21 must be accompanied by someone 21 years of age or older to stay in the hotel. Any guest under the age of 18 must be accompanied by parent or legal guardian. Please note: The 2011/12 Ski Season is November 23, 2011 to April 29, 2012 (conditions permitting). Deluxe King Room with one king bed includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 4-7. Deluxe: 2 Double Room with two double beds includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 4-7. Standard: Room with two double beds includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 2-3. Area served: Anchorage (and vicinity). Nearby airports: Ted Stevens International Airport, Anchorage AK (ANC). Area description: 35 miles southeast of Anchorage, at Alyeska Resort in the town of Girdwood, AK. Amenities• Concierge• Conference Facilities• Fitness center• Free parking• Handicapped Rooms/Facilities• Health Club• High-speed Internet• Internet Access• Meeting/Banquet Facilities• Pool & Hot Tub• Restaurants• Room Service• Spa services• Wireless Internet. Dining: Aurora Bar & Grill. Whether you're in the mood for a casual atmosphere or watching your favorite sports event, the Aurora Bar & Grill is family-friendly with comfort food. The diverse menu offers Alaskan specialties and satisfying homemade-style dishes. Serving breakfast, lunch and dinner. Bar open late on weekends. Seven Glaciers: Feast upon fabulous views and gourmet cuisine at the AAA Four-Diamond Seven Glaciers restaurant. Menu features regional favorites focused on fresh seafood, Snake River Farms meats prepared by Executive Chef Jason Porter. Recipient of Wine Spectator’s Best of Award of Excellence. Sakura: Newly remodeled, Sakura Restaurant offers modern and intimate setting with Asian-inspired seafood and meats, hand-rolled sushi and a full sake and cocktail list. Open for dinner. The Pond Café: Located on the second floor of the hotel, the Pond Cafe is the place to enjoy breakfast offering full and continental buffet options and an a la carte menu featuring local favorites such as reindeer sausage links as well as a variety of healthy choices. Tramway Café: Featuring Starbucks™ coffee and espresso drinks, the Tramway Café features quick eats and grab n’ go style items. Open daily for breakfast and lunch. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Groupon, Priceline, Booking.com, Expedia, Agoda, Orbitz, Hotels.com, TripOnline SA, Hotwire, Travelocity, Cheap Tickets, Cancelon, HotelQuickly and Evoline ltd so you can book your Hotel Alyeska reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alyeska Hotel Girdwood
Alyeska Resort Girdwood
Alyeska Prince Hotel
Girdwood Alyeska Prince Hotel Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing