You were there 25 minutes without putting an order in per your statement. People were ordering and finished with their tickets in 26 to 34 minutes during that period. The server on duty, Amelia, at that specific time gets high praises regularly including today. There was also a second server Sheridan. Amelia took an order for our huge delicious Angus 1/2 lb. burger at the time you state, and they were done eating and had closed their ticket just 34 minutes later. I am sorry if this happened but I see you have zero other reviews and endorse a competitor by name. We strive to greet people promptly even if we can't get to them right away which WILL happen when we are swamped. When I investigated this complaint, one of our servers said she has waited 15 minutes AT the competition before someone greeted her and brought her a menu. This is a remote area with variable business levels and limited staff. Please understand we are doing our best and it can be quite stressful at times.
1608140073 Dining Room:B1:2 Amelia W BAR CHOW BURG 12:58pm 1:32pm $41.40
4 minutes later 1:02PM she takes an order for 2 coffees and our famous carrot cake. They closed out 12 minutes later. Then she has no orders till 1:30PM. So she is available.
1608140074 Dining Room:D8:2 Amelia W 1:02pm 1:14pm $13.24
Sheridan had no orders processed since 12:48. She does 2 bowls of our famous smoked salmon chowder at 1:05. She was available in the time frame you mention.
1608140075 Dining Room:D3:2 Sheridan 1:05pm 1:51pm $18.44
Next Sheridan gets a TO GO Fisherman's Lunch put together.
1608140076 ToGo:ToGo:1 Sheridan F GO 1:10pm 1:51pm $12.30
Amelia doesn't have another order till 1:31 so she has all kinds of time, she is very friendly, she works for tips, and she was not very busy. Sheridan's next order was 41 minutes later 1:51 and they were done eating just 26 minutes later.
1608140084 Dining Room:B4:2 Sheridan F FEZ 1:51pm 2:17pm $38.27
Please let us know if you are in a hurry up front so you will not be frustrated waiting. Thank you, Keith