The staff at Etu Moana were outstanding. Jeff and Tiffany were extremely welcoming hosts, and did everything they could to make our stay special. Terangi and the other girls were friendly and took care of us well. They all knew it was our honeymoon and treated us amazingly. We will definitely be making this a yearly visit from now on!
Kia Orana Kelly-Maree,
It was the entire team's pleasure to host you for your honeymoon. Your happiness in connecting with beautiful Aitutaki for the first, but not the last, time made us all smile. We are so happy you have become part of the Etu Moana and Aitutaki family. We look forward to welcoming you again!
Meitaki,
Tiffany and Jeff
We spent 4 days at Etu Moana and we enjoyed it very much from the first second of our stay. The villas are very comfortable and they have style, all the staff members are very friendly and Tiffany and Jeff did everything for us to make us feel very comfortable. We liked the beautiful garden and we did not see such a garden in other accommodations.
Kia Orana,
Thank you for your kind review and especially your appreciation for our friendly staff. We love sharing our magic with our wonderful guests and are happy to hear you were very comfortable. Our garden is lovingly attended to so you may enjoy the flora of Aitutaki as part of your experience. We hope to welcome you back to see it again!
Meitaki,
Tiffany and Jeff
Booked dinner by the pool with the new hosts Jeff and Tiffany. We received a warm welcome at the door and were shown to an intimate poolside table
with a spectacular view of the rock walls and garden. Meals were excellent, seasoned local tuna on a bed of ripe pineapple salsa and a delicious rib eye steak cooked to perfection. The hosts were gracious, and informative spending time at each table throughout the dinner. Would recommend anyone travelling to aitutaki to add this experience their must do list.
Kia Orana,
We are delighted you were able to come experience some of Etu Moana's magic. The team is having great fun in the kitchen adding elevated menu items that are seasonal and delicious. So, we are very happy you enjoyed the new offerings in the the surrounds of our gardens.
Many thanks for the kind words. When in in Aitutaki, we will always be ready to host you with a warm welcome back!
Meitaki,
Tiffany
My daughter and I stayed at Etu Moana for six nights in September 2022. We initially had booked the beach view villa prior to the Covid outbreak in 2020, however, Etu Moana increased had their room rates since then, and because of this, we ended up in a pool view villa due to the price change after we had initially booked. When we asked about the price increase, one of the managers, Jane, advised it was due to the upgrade of an electric golf cart and electric scooters offered to guests. Upon checking out, we were charged $10 each way to go from Etu Moana to the Pacific Resort in Jane and Steve's golf cart, which we were under the understanding was complimentary for guests to use (their golf cart charge was the same as the taxi charge on the island).
One morning, at breakfast, Jane approached us and said in an accusatory tone "you were chatty in the early hours of this morning". Apparently she checks on the villas in the early hours on the morning, which we found to be very invasive, and we certainly didn't appreciate being confronted about it at breakfast.
Wifi is only available in the lobby for all guests - it's not available anywhere else in the resort (we assume this is a cost-saving measure for the resort by management, but it was fine with us, since we were meant to be holiday), but what we didn't anticipate was the frosty reception extended to us whilst utilising the wifi in the lobby. Other guests seemed to use it without being hassled, but we were scolded for spending time using it. One night, Jane and Steve left the resort for a time, then came back, and Steve incredulously asked "are you still using the internet?!". We often felt very uncomfortable in their lobby. The phone in the room did not work, again, forcing us to use the working one in the lobby area, where we felt unwelcome.
Jane often had a rude and frosty demeanour towards us as guests, and we saw this treatment being extended to the lovely staff at Etu Moana. For example, one night we witnessed her snap at a staff member who was assisting her during dinner service near the pool, shouting at her to hurry up while this staff member was clearly busy doing a brilliant job of keeping the dinner service running smoothly.
In regards to the food, the breakfast menu never changed and was underwhelming in options (this issue lies with management, and has nothing to do with the wonderful local staff at the resort who go above and beyond to accommodate guests when they can).
Everything else about Etu Moana was amazing, the local staff there were absolutely outstanding, fabulous waiting staff, wonderful housekeeping, immaculate grounds, gorgeous location - it just needs new managers - these ones seemed burnt out and acted like they didn't enjoy being there, and unfortunately because of their attitude which ruined our stay, we rate our experience a one star overall. We didn't appreciate the managers' hostility, especially when we had paid thousands of dollars for our stay, and we didn't do anything to warrant their rude demeanour towards us as guests. We would love to return to Etu Moana, but only if it's under new management.
Fabulous place. Great service from Jane Steve and staff who went above and beyond to make us feel welcome. the place is spotless with beautiful Villas and surrounding gardens i would stay there in a heart beat if i return to Aitutaki.
Kia Orana,
Thank you for your ón-point' review
We certainly don't feel that we go above and beyond, we simply love what we do with passion and detail.
I'm so happy you enjoyed the experience, creating memories is always the End Game
See you on your next visit,
Meitaki
Jane
