We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor once you scratch the surface”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Aitutaki Lagoon Resort & Spa
Ranked #6 of 10 Hotels in Aitutaki
Melbourne
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Poor once you scratch the surface”
Reviewed June 5, 2008

A friend and I stayed at this hotel for four nights after having organised the stay and our transfers through a travel agent in Melbourne.

The resort grounds are beautiful and set on one of the most beautiful beaches on the island (Ou'tu Beach). The setting is amazing and you'd almost believe you're looking at some touched-up post card rather than being there in real life.

Overall we enjoyed our stay, however while we were there we encountered a few problems that other travellers should know about before booking here:

1) We dined at one of the hotel restaurants on "steak night" where I ordered a well done steak. The entire steak was not at all well done and was in fact more rare than my friends (which was ordered at Medium-rare). The steak was RAW in the middle and I asked for it to be re-cooked.

2) Our exchange vouchers also mentioned that we were entitled to a free massage, car hire, bottle of wine and upgrade to a beach front room. We enquired about all of these on arrival so that our vouchers could be issues and the reception staff told us to go ahead and book these activities and that they would issue us these the next day. Needless to say we're still waiting for the exchange vouchers and despite availability of rooms (they only had 37 guests staying after the 2nd day), we never got upgraded to our room.

3) Each day we would enquire about the vouchers and would be told they would be available to us the next day but to go ahead in our activities. At the end of our trip when it was time to check out they asked us to pay for the massage and car hire! We were outraged and refused as the paper clearly stated we were entitled to this. They then said that it was only available for people who had stayed with their sister resort on Rarotonga. We asked why they hadn't told us this prior to us completing any of the activities and they were unable to provide us with an answer.

4) After they had agreed to not make us pay because it was a result of their lack of communication they told us we could take out the car as long as it was refuelled with petrol on the way back with a receipt to prove this. We went to the car and we found the tank wasn't full to begin with. We spoke to the guy responsible for the cars and he told us not to worry about refuelling given our trouble that morning (it was our last day). On our return the receptionist said she didn't know anything about it and argued with us over the petrol. I then told her to speak to the car-maintenance man to resolve as it wasn't my responsibility to communicate messages between the staff.

5) Our transfers were completely paid for to and from the airport, on arrival and departure. When we first arrived one of the receptionists (they changed all the time) looked at the exchange vouchers and acknowledged that we wouldn't be paying transfer costs. On our departure they wanted to charge my friend and I $90 saying that the transfers weren't included. We ended up spending most of our last day in arguments with them and their management with my travel agent on the phone trying to resolve the mix up because we had paid for the transfers prior to our departure. They remained really unhelpful until 5pm when they told us that the transfers would be handled by our agent and we wouldn't need to pay for them. Our transfer was supposed to be at 6 - so therefore we had no time to enjoy the last day of our holiday.

Overall the resort location is nice, while a little overpriced, however the service just isn't up to scratch, and they lack in their attention to detail. The bungalows are out-dated and should be refurbished. From everything we have heard talking to other tourists on the island at the time, there are MUCH better hotels to stay at.

Be warned!

  • Liked — the location and view
  • Disliked — the bad service
  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank IntrepidTraveller84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

766 reviews from our community

Traveler rating
    335
    205
    109
    67
    50
See reviews for
71
592
7
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2008

We stayed at the Aitutaki Lagoon Resort for our Honeymoon. It by far exceeded all our expectations. We stayed in the Villa Te Arau ( Honeymoon Villa) and WOW it was amazing. It has its own private pool, outdoor spa, outdoor shower, its own day bed behind the pool in addition to the 4 post king bed you sleep on in the main bedroom, we had our own private hammock and kitchen, ipod station etc - this place had it all. THE MOST AMAZING HONEYMOON SPOT YOU CAN IMAGINE. To add to all of this the staff were so wondeful and extremely friendly, the food was a little pricey but delicious. The lagoon water is so blue you can see all the beautiful sea life, we were lucky to see some large blue star fish, sea urchins and lots of colourful tropical fish. I cannot say one bad thing about this place. We are so depressed to be back home and are awaiting our return to our new paradise.

  • Liked — Our Villa
  • Disliked — Nothing
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Lauren1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 2, 2008

My husband and I just returned from a couple of nights at this resort. We stayed in a garden bungalow which was very clean and accommodated us well and we had views of the lagoon from our balcony. The staff are so friendly and there is lots to do with water activities on site. The Lagoon is beautiful and great for swimming and snorkelling all day long. I have no idea why anyone wouldnt enjoy their stay here. We just loved it and hope to return again one-day. Can highly recommend the bananarama cocktail!!

  • Liked — Offers a truly relaxing holiday
  • Disliked — n/a
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KATDAV23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napier
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2008

My wife and l have just returned from a five night stay at the Aitutaki Lagoon Resort, we loved every minute of our stay, the staff were all very freindly and helpfull. The evening entertainment and dinner that is offered are definetly good value for money, you are not obliged to have the dinner in which case the entertainment is free. The room service meals are also excellent.

There are plenty of local activities, Lagoon cruises, snorkeling, scuba diving, none of which are expensive, we found that the people were not out to "rip you off" just make a living.

The main shopping centre on Aitutaki is very basic, but we could get everthing we wanted, If you just want to get away and chill this is the place, we will definetly be going back to the Lagoon Resort, if not this year then definetly next.

Stayed May 2008
Helpful?
1 Thank hilpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2008

My wife and I went to Rarotonga and Aitutaki for Easter this year. Having been to the Intercontinental overwater bungalows in Bora Bora for our honeymoon last year we were looking forward to comparing notes - and we weren't disappointed!

We did the right thing by going to Rarotonga first because if that wasn't good enough, flying into Aitutaki was even more brilliant and I can't understand why so few people know about this gem of an island. We stayed at the Aitutaki Resort & Spa and had a fantastic time. We stayed in an economical bungalow so our expectations or attitudes weren't too high and as a result the staff were awesome and we have recommended the Resort and location to our friends.

  • Liked — Staff
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank travel2008Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queenstown, New Zealand
Level Contributor
162 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 8, 2008

On arrival at the funny little airstrip on Aitutaki we were met with a tasty tropical drink. The wait for transport was a bit long, but what the heck, you're on island time. There was live music playing so the wait was not a drag.

We were booked into a lovely deluxe beachfront bungalow at the resort. Our room was very spacious and quite tidy. The private hammocks out the front are a nice touch, in no time I heard the gentle snoring of my husband as he took advantage of them.

The resort was in the process of being repaired/rebuilt after a recent hurricane so there was some mess around. Could not be helped. I look forward to seeing the new pool/spa facilities.

The staff were friendly and helpful.

The restaurant was surprisingly good value and very tasty. Located overlooking the lagoon, it was a great place to enjoy the fresh seafood meals and tropical cocktails.

With moped rentals just outside the resort, it was easy to get around.

  • Liked — location, food, views
  • Stayed July 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bluegoldhighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 5, 2008

What an unforgettable experience, the location and the Accommodation was WOW, we stayed in a Beachfront Bungalow and it was spacious and what a view about 10 metres from the beach we were their for our 25 Wedding anniversary. This is one Holiday we wont forget, The staff especially Elizabeth and Carolyn And Flora were great.
We were their for a week the Flight over is 40 minutes and the resort is 10 minutes by bus again the water is Like a swimming pool the bluest water you have ever seen.
The Bungalow was great Clean with Air con sink. everything we needed.
We did A bishops Lagoon Cruise its
a highlight and worth every cent of the $65.00 its a full day and the snorkelling is awesome.

The Town is not much but their is a restaurant called TAPUNAS is very very good we hired a scooter $20.00 per day and went there for dinner highly recommended.
The resort is expensive for food and drinks so we ate out a fair amount of time .
The Island dance nights are well worth seeing. Over all we had an amazing time and will definitely go back

  • Liked — Location
  • Disliked — Nothing
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank gregaust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Aitutaki hotels
2.5 mi away
Pacific Resort Aitutaki
Pacific Resort Aitutaki
#2 of 10 in Aitutaki
1,114 reviews
1.9 mi away
Aitutaki Escape
Aitutaki Escape
#4 of 10 in Aitutaki
156 reviews
0.2 mi away
Aitutaki Village
Aitutaki Village
#5 of 10 in Aitutaki
156 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Tamanu Beach
Tamanu Beach
#3 of 10 in Aitutaki
445 reviews
2.0 mi away
Etu Moana
Etu Moana
#1 of 10 in Aitutaki
897 reviews
0.0 mi away
Ranginui's Retreat
Ranginui's Retreat
#8 of 10 in Aitutaki
70 reviews
Show Prices
Show Prices
Show Prices

Been to Aitutaki Lagoon Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aitutaki Lagoon Resort & Spa

Property: Aitutaki Lagoon Resort & Spa
Address: | Akitua Private Island, Cook Islands
Phone Number:
Location: Cook Islands > Southern Cook Islands > Aitutaki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Luxury Hotel in Aitutaki
#6 On the Beach Hotel in Aitutaki
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Aitutaki Lagoon Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The only private island, adults only resort in the Cook Islands. It is the only Cook Islands resort to offer that invention of incurable romantics - the Overwater Bungalow. And it is the only resort on Aitutaki with a truly Polynesian flavour, so you can truly savour what the South Pacific is famous for. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Priceline, Travelocity and HotelQuickly so you can book your Aitutaki Lagoon Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aitutaki Lagoon Resort And Spa
Aitutaki Lagoon Hotel Aitutaki
Aitutaki Lagoon Resort Spa
Lagoon Resort Aitutaki

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing