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“Good hotel, and really saved us!!!”

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Palma Real Hotel & Casino
Ranked #25 of 77 Hotels in San Jose
Reviewed January 6, 2014

I highly recommend the Palma Real Hotel when you visit San Jose.

The place we had reservations for in San Jose had closed. The Palma Real looked good as as our taxi drove by so we stopped and they had us in two connected rooms at a great rate as fast as the paper work could be filled out. I am very grateful for their effort. We ended up in a much nicer place for the same price that we had expected to pay.

The room rate includes the breakfast buffet, WiFi (the best we found in Costa Rica), and shuttle to the airport. The rooms were large and comfortable and clean. The staff was friendly and helpful. Some in our family are able to communicate well in Spanish, but, if needed, many on the staff are quite good in English.

There are a number of restaurants within a couple blocks of the hotel. Also, there is a big city park (Sabana park?) about 2 blocks away from the hotel. It is well-worth an afternoon's visit when the San Jose weather is good. We did not have time, but the hotel can set up tours for seeing San Jose.

  • Stayed: January 2014, traveled with family
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Thank Tom c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded January 7, 2014

Mr Tom

With this you greetings from the Palma Real Hotel & Casino, hoping you are well.

In advance, we thank you for your comments on Trip Advisor, it is important for us so we get feedback from our guests expectations.

We hope to have another chance at our facilities, it will be a pleasure to serve you as you deserve back for future reservations.

We invite you to enjoy our promotions and special rates on your next visit to Costa Rica, reminding her that this is your home.

Warmest regards.

Carlos Ruiz Ruiz
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 - 101 of 392 reviews

Reviewed December 6, 2013

Close to downtown and park and museum and large supermarket on main road just up the hill. We stayed in room 222. Breakfast buffet included.
ask for omelet station service. Restaurant and bar open late. Reasonable rates for a 3 star casino hotel. Flat screen tv with 50 channels. Comfortable beds. Renovated rooms. Recommended. MeuterMedia

Room Tip: Get a higher floor
  • Stayed: December 2013, traveled on business
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Thank MeuterMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded December 9, 2013

Mr.


Estimated Mr. :

With this you greetings from the Palma Real Hotel & Casino, hoping you are well.

In advance, we thank you for your comments on Trip Advisor, it is important for us so we get feedback from our guests expectations.

We hope to have another chance at our facilities, it will be a pleasure to meet your requests.

Warmest regards,

Carlos Ruiz Ruiz
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013 via mobile

We traveled to Costa Rica and stayed 1 night at this hotel, we heard people working and walking in front of our door all night, we later find out that they gave us a room in front of the employee entrance hall.

The food was very limited and with poor taste, even fruit seemed to us that was previously frozen so we only had coffee and omelet, we had to return everything else.

Internet was often off and on even having full connection with the signal.

Reception and other staff in the area was very helpful and attention oriented.

Stayed: October 2013, traveled as a couple
Thank DasOliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded October 14, 2013

Mr


Estimate Mr:

With this you greeting from Palma Real Hotel & Casino , hoping you are well .

In advance , we appreciate your comments on Trip Advisor , it is important for us and so feed back the expectations of our guests.

For now , we will take into account in the performance specifications of the reserves , the service of our staff , in the preparation of our menus and variety of food in our restaurant , along with the chef.

We are also in the verification room assignments , according to customer requirements .

Always the growth of a company is to check their failures to improve and refine their virtues , we are hand in hand with the search for each day to be better in service.

We also expect you to provide an opportunity and to have him on another occasion in our facilities to erase that bad taste , to serve you as you deserve and meet all your requests.

Sincerely ,

Carlos Ruiz Ruiz
Manager
Palma Real Hotel & Casino

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Reviewed September 27, 2013

My husband and I stayed at this hotel during our last night of our week long stay in Costa Rica so we would be near the airport. The resort is only about 10 minutes from the SJO airport which was great. Our room was very nicely decorated and the friendliness of the staff was awesome! There are multiple restaurants that are very close to this hotel. We walked to one that evening and felt very staff in this area. The transfer from the hotel to the airport was also excellent. This was a great and comfortable hotel.

  • Stayed: September 2013, traveled as a couple
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Thank ObsessedTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded October 3, 2013

Estimate (a) Mr. (a):

With this you greeting from Palma Real Hotel & Casino, hoping you are well.

In advance, we appreciate your comments on Trip Advisor, it is important for us and so feed back the expectations of our guests.

We hope to have another time in our facilities, we will be happy to fulfill your requests again.

Sincerely,

Carlos Ruiz.
Director
Palma Real Hotel & Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

The first thing you notice upon arrival is the friendliness of the staff.
The rooms are very comfortable and nicely decorated.
The hotel has a restaurant that is known for the variety of meals, every day they change their menu so that guests have a chance to try different flavors.
It is a safe hotel for its location and the access to shopping centers, public transport, offices is very easy. Always have taxi service available.
Importantly, free shuttle service to and from the airport.
Super recommended.

  • Stayed: August 2013, traveled on business
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Thank Ale0008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded October 21, 2013

Mr

Estimate Mr:

With this you greeting from Palma Real Hotel & Casino, hoping you are well.

In advance, we appreciate your comments on Trip Advisor, it is important for us and so feed back the expectations of our guests. For now, we will take into account the comments noted.

We hope to have another time in our facilities, we will be happy to fulfill your requests.

Sincerely,

Carlos Ruiz Ruiz
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

The first thing you notice is the friendly staff that greets you from the minute you pull up to the front of the hotel. This is their best asset! That, factored in with very clean and comfortable rooms make it a delight to stay at this hotel. You feel like you're walking into your home. The restaurant was also excellent. The quality and variety of the food was just amazing.

I really liked the fact that it's so close to the big park and you can just go out for a walk without any issues. It's also really close to downtown San Jose, which proves to be helpful in case you want to go take in some of the museums or shops.

Definitely the place to stay in San Jose!

  • Stayed: August 2013, traveled on business
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Thank sfernandez666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded September 4, 2013

Dear Mrs Fernandez

First let me thanks your note at TripAvisor, we are so happy to hear the good moments that you spend in our Hotel.

Looking forward to serve in the near future.

Best regards

Carlos Ruiz
GM
Palma Real Hotel & Casino
www.hotelpalmareal.com
#esencial #palmarealHotel"

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Reviewed August 29, 2013

If you are planning to visit Costa Rica then the Palma Real and Casino then this is the place to start! From the beautiful rooms to the fine restaurant and finally to the unparalleled professional, courteous, helpful and just great employees throughout this fine hotel, you wont find a more pleasurable experience at any hotel. From the moment you step out of your taxi at the forecourt and bellboy Javier greets you to assist you inside, you will be well taken care of. Excellent security, headed up be Mauricio, will also make you feel very comfortable throughout your stay. Next, the reception manger Christian and his fine staff of both English and Spanish languages will greet you with a refreshing drink and get you to your room. I enjoy the suites available and often eating in their restaurant where I am usually waited on by Mario and he keeps the good coffee flowing. I have stayed there exclusively since December 2010 and have enjoyed over 600 nights of comfort and security within their hotel. The owner is usually there also and he always takes time to stop and say hello and make sure that your stay is going well. I also have visited their casino and had fun putting some local colones in to the slots. Twice I have had the need for medical attention and the staff responded quickly calling in the paramedics who took care of my problem and there was no charge! The staff are always there to help you with directions, transportation, ideas of what to do or where to go whatever you may need. I know that I have mentioned a lot of names of employees there, but believe me it is because they have taken such good care of me during my stays they are all similar to family and I stay in touch with them. Try this hotel and you will be more than satisfied, from beginning to end!

Room Tip: any room is good but pick a second or third floor suite.
  • Stayed: August 2013, traveled on business
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Thank Rhonda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Manager at Palma Real Hotel & Casino, responded to this reviewResponded September 2, 2013

Dear Mss Rhonda

Thanks for you comment at TripAdvisor, At Palma Real Hotel & Casino we are so happy to hear from you. and please be more than welcome any time in your future trips to Costa Rica. I will forward your comments directly to Javier, Cristian, Mario and Mauricio.

Best regards and looking forward to serve you in the near future

Carlos Ruiz
Director
Palma Real Hotel & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Casino Hotel in San Jose
#23 Business Hotel in San Jose
Price Range: $69 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose

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