Let me start this review by letting you know that I have very high expectations, I am very detailed, and I ask a lot of questions. Initially, I was skeptical. The last time I used a tour company was for my honeymoon 33 years ago before the internet made doing these things yourself so effortless. But, not knowing the areas and wanting to cram a lot into two weeks, I wanted some expertise...and that is exactly what I got!
I worked with Luis and he did a great job helping me plan our trip to Costa Rica, which was a surprise trip for my husband's 60th birthday. Now that the trip is over, I feel that Luis gave me some very sound advice in terms when to rent a car and when not to, in which order to do our travelling, when to do certain activities, and so on. At the very last minute, my eldest son and his wife decided to join our trip and Luis jumped right on getting things set. This entire company is great about emailing and I appreciate that. I travel a lot and when I did not respond to Luis's email in a couple of days, he would check in with me to make sure that I actually got it.
So, even though I have high expectations, I also know that things can and often do go wrong. We had an issue with some ground transportation and what I appreciated was they manner and speed with which this issue was handled and resolved. Once CRE became aware there was an issue, they were right on it...and so nice the whole time. The problem with having used CRE is that they set the bar so high, that other companies will always fall short. For example, CRE drivers always offer you water, not so with other drivers. CRE drivers are mini tour guides as they are driving, not so with other drivers. When we were with CRE, we felt as though they wanted us to be there, not so with other companies.
If you are going to Torteguero or Monteverde, stay in the places that are owned by them, Tortuga Lodge and Monteverde Lodge, respectively. This same high level of expectations carries over in their properties and their staff (you can see my individual reviews of their properties). As I say above, things happen, especially in the service industry and especially when dealing with people like me with very high expectations. The fact that I would stay at these places again and that I would highly recommend them should speak volumes. Their attention to detail is impressive!!!
I would absolutely use CRE again...and again...and again, although I am not sure when I will return to CR....but I have already told some friends about them....they are that good.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.