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Taormina Hotel and Casino
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Reviews (399)
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All reviewsmona lisaclarion hotelfourth floorcosta ricanice casinoflat screensleep innpleasure of stayingspent nightssized bedrice beansa great place to stayenjoyed my stayrooms are spaciousthe hotel offersdel reyclose to downtown
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Reviewed February 23, 2014

This place opened a year os so ago, had been an american chain, closed for several years. I think for the price it is good, good location for downtarea. Best thing is it was built as a hotel and not something else and modified into one.

has a casino and restaruant. I did not partake. Great lobby. Rooms need updating. Only first four floors open. Wiffi was poor. Stay in the back side, street noise front side rooms.

Room Tip: Back side rooms
  • Stayed: December 2013, traveled solo
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Thank Tomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this reviewResponded April 30, 2014

Glad you decided to try the Mona Lisa. We are new and still getting all the bugs out. Like you said, this hotel was built by an American company and the walls are thick and hence very quiet. You're right, for the price it's hard to beat. Since you were here we've added 15 more rooters and the hotel and on all four floors so the wifi is much stronger now. Thanks for staying with us and taking the time to write a review on Tripadvisor. Hope to see you again in the near future.
Director of Guest Services - Guy Grand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

This last trip started Feb 12 thru 16. This was the 5th time I've stayed in the Hotel Mona Lisa in the last year.
The rooms are spacious and modern equipped with safe and flat screen TV carpeted floor and nice window view. The employees in the hotel are very friendly from the maids up to the upper level management and are willing to help you with your every need. Yorleny is the hotel masseuse and she is terrific for only 40 dollars she gives a world class Ritz Carlton massage in private hotel room . Guy grand who is in charge of guest relations is always in hotel to give you expert advice on were to or were not to. He goes out of his way to take care of your needs. All the managerial staff including George the manager is friendly. And very helpful. Overall the food is good, the casino is a nice addition, the bartenders and front desk personnel are all very friendly. I can't think of a better place to stay after my 20 th trip to San Jose CR
Don P

Stayed: February 2014, traveled solo
1  Thank DONALD P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this reviewResponded April 30, 2014

Thank you so much for the kind review. I'm so happy to hear after your fifth trip to San Jose and staying at the Mona Lisa all five times you are still happy with the Service. We are so thrilled to have you back each time. We appreciate your patronage and your friendliness with all our staff. You are like family here. We look forward to your next visit. Thanks again.
Director of Guest Services - Guy Grand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Start off with location optimal for getting around town and to your favorite places. Staff was always there and attentive to guests needs. Not sure what position he holds but Guy was extremely helpful. Met one of the owners who was friendly. Another one of the managers by the name of Helmet was always around and attentive to questions and needs. Fantastic professional message at half the price of one in the US. Good food and drink and service. Bartender by the name of Angelica was very sweet. Nothing stolen, room was cleaned everyday, will return ASAP.

  • Stayed: February 2014, traveled with friends
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Thank Bradley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this reviewResponded April 30, 2014

Happy to hear the staff took great care of you and you were happy with the price of the rooms. We try our best to have clean affordable priced rooms for any budget. The staff works very hard to please the guests and all speak English and Spanish. Look forward to your next visit and thanks for your patronage. Director of Guest Services - Guy Grand

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Reviewed February 19, 2014

All I can say about Jeff P's review & Jack E's review is BS!! I've stayed here several times & many of my friends also since they opened & have NEVER had an issue like they claim. I've stayed at several others too with only minor issues. Sounds to me like a local competitor leaving a bad review or someone wasn't keeping an eye on their tica!! There is always a manager available & I dont think any of them gamble. The food has dramatically improved since they 1st opened. George has gone through a few cooks & now has a good one. A couple of their items need some work but we are spoiled in the states & elsewhere & sometimes forget we aren't in Kansas any more. Stop wining & figure out what you like. Theres tons of great little places extremely close by that serve very good food also, but they too need to work on a few things. You want perfect stay at home & burn your own toast. The staff at The Mona Lisa are well trained & will do anything to make your trip there as enjoyable as humanly possible. Tom, George & Helmut are the best & Guy is absolutely possitively what puts this place over the top. Everyones hands on & always available. Speaking of hands on, this places little diamond in the rough is the georgeous Yorleny. With out a doubt she gives the absolute very best professional massage that you can not get anywhere else on this planet!! She's just short of 5' but I'm telling you, she doesn't short you on a massage. Only $40 & don't forget to tip!!! There's only a couple places in SJ that you can visit & pretty much not have to leave your hotel & this is one of them. 5 Star all the way !!!!!!!!!!

Room Tip: Get the King rooms. They are worth the extra money. 3rd floor is the best
  • Stayed: February 2014, traveled with friends
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Thank Brad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this reviewResponded May 1, 2014

Thank you so much for your very kind review of our hotel. It's a pleasure to know you enjoyed your stay and look forward to your next visit. Thanks again, Guy

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Reviewed February 17, 2014

I'm no stranger to San Jose. I've stayed at quite a few places downtown and normally don't complain.

This last visit, I stayed at this hotel. Left to go eat dinner. When I got back, my safe had been opened and $600 had been taken. Everything about his screams inside job. Only someone with a key could have entered the safe.

Stay away from this place, unless your idea of a good time is having your things stolen.

  • Stayed: February 2014, traveled solo
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3  Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this reviewResponded May 1, 2014

Thanks for staying with us. We're very sorry to hear about your problem with your safe. We just replaced the older safes with 25 brand new safes. All our other safes have been moved from one room to another and we changed all the numbers on them so there is no way to know what safe is from what room. It's all done by secret code. All keys are locked up in a special box inside a safe with only one manager that has the key. We apologize for any inconvenience. I've worked at many hotels and it seems to happen everywhere but we are taking action to prevent it in the future.
Director of Guest Services - Guy Grand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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