We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay” 5 of 5 stars
Review of Taormina Hotel and Casino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Taormina Hotel and Casino to your Saves list
Taormina Hotel and Casino
3.5 of 5 Hotel   |   Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #14 of 86 Hotels in San Jose
Certificate of Excellence
Newport Beach, California
2 reviews
“Great stay”
5 of 5 stars Reviewed October 13, 2013

This is for the Hotel Mona Lisa in San Jose Costa Rica. Of all the years reading Tipadvisor I finally felt the need to write a review. I come to Costa Rica about once a month., and have stayed at most hotels in downtown San Jose. This Hotel is not only the best value but the friendliest I've ever stayed at. The staff are just so nice I didn't think it fair not to praise their hospitality.
A gentleman named Guy seemed to be around all the time, I'm not sure of his position, he just seems to always be there asking " how is everything ? ", " do you need anything ", sorta like the head waiter at a nice restaurant who's always there when you need him. A man named Helmut is the manager and is always there. I mean ALWAYS there... I don't think he sleeps.there is a girl named Helen at the front desk, who couldn't be nicer and a younger kid named Andrew at the front door who was born with a smile on his face, he couldn't wipe it off if he wanted to.
And everyone speaks fluent English which is great because my Spanish is embarrassingly challenged. This place gets 11 stars out of 10.....is that possible ?

Room Tip: Prefer top floor in back, but stayed in front and we're good too
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clay I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

212 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Newport Beach, California
2 reviews
5 of 5 stars Reviewed October 10, 2013

Of all the years reading tripadvisor I finally felt the need to right a review, I've never written one.
I come to Costa Rica about once a month on business and have stayed at most of the hotels
In downtown San Jose. This hotel is not only the best value but the friendlyest hotel I think ive ever stayed at anywhere. I almost didn't write this review because I really don't want everyone to find out about this place, but the staff are just so nice I didn't think it fair not to praise their hospitality.
A gentleman named "Guy" seems to be around all the time, I'm not sure of his position, he just always there asking " how is everything " " do you need anything" , " , sorta like the head waiter at a nice restaurant who's always there when you need him. A man named Helmut is the manager and is always there...I mean AWAYS there ..I don't think he sleeps !!!. There's a girl named "Helen " at the front desk who couldn't be nicer and A younger kid named Andrew at the front door who was born with a smile on his face..he couldn't wipe it off if he wanted to.
And everyone speaks fluent English...which is great because my Spanish is embarrassing challenged. This place gets 11 stars out of 10....is that possible ?

Room Tip: Prefer top floor in back, but stayed in front and were good too
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clay I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review, December 16, 2014
Eric, Thank you so much for the very kind review you wrote. We are always happy to have you visit us and you are just like family here at the Hotel Mona Lisa. Hope to see you again soon amigo. Pura Vida
From the staff at the hotel. Guy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

I stayed at the Mona Lisa for one week. Conveniently located to all the major activities in downtown San Jose.

The staff is friendly and courteous and the rooms are big and nicely appointed. Guy Grand is one of the best customer service managers I have met.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank NA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

I had the pleasure to stay at the Mona Lisa for 10 days from September 14 to 23. The hotel is beautifully decorated, well located, and spotlessly clean. It has a restaurant, bar, casino and poker room. customer service from the hotel management to the cleaning staff was very friendly with smiles and "holas" or "Buenos dias" to start each morning. When I checked in, Guy the manager and Helmuth, another manager, both welcomed me personally and insisted that whatever they could do to make my stay enjoyable to not hesitate to let them know. I felt as if I was staying at a small boutique bed and breakfast. My room was very clean, the food in the restaurant was excellent and delicious, and the bartenders and waitresses very pretty and friendly. This was my fifth trip to San Jose and I had previously stayed elsewhere, but I have now found the perfect spot to call home while in San Jose. During my stay I also met Walt one of the owners and George the GM, also very friendly an gracious hosts. I have already made reservations for my next trip.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Andres L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 23, 2013

I stayed at the Mona Lisa for over a month when I first arrived in Costa Rica. Staff was very attentive and helpful. They made me feel at home and my experience led me to stay here in Costa Rica. The management beginning with Tom, Walter, George, Guy and Helmuth are easily accessible and will to help with all your needs. Restaurant, Casino, lounge and tourist office on location. Taxi drivers work exclusively for the hotel and are honest and trustworthy. I would be remiss in not mentioning the great professional massage given by Yorleny. A definite treat after a long trip or outing. My best for continued success to the staff at the Mona Lisa. Keep up the good work. Terry Brennan

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tzclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed September 21, 2013

Mona Lisa rooms are large and very comfortable. Upon entering the very nice hotel lobby we were greeted by friendly and helpful staff. Director of guest services Guy Grand will help you with any needs or questions you may have. While at the Mona Lisa I wanted to make reservations for stays in Oct and Nov. Helmuth Tapia at the front desk booked my requests quickly and efficiently. Both of these employees work hard to ensure a great hotel experience. This hotel is now my home away from home when traveling to San Jose Costa Rica.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 480jsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed September 20, 2013

This hotel has been renovated and reopened. I stayed here with my wife and baby last week and we were very pleased. The staff was eager to help, went out of their way to meet our needs and make us feel at home. Knowing the fact that we have a child with us, the marketing manager upgraded as to a junior suite. We stayed on the fourth floor and even though the floor is very popular with the visitors, we felt very private.

We were able to park our rental car in the secure area, take the elevator straight to the 4th floor and be in our room safe and secure in a matter of seconds. We used to stay at the Presidente but the street noise was unbearable. Needless to say that we will be returning to the hotel Mona Lisa.

Room Tip: The 4th floor is the best
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IbnBatouta540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Jose hotels
0.1 mi away
Hotel Santo Tomas
Hotel Santo Tomas
#10 of 86 in San Jose
4.5 of 5 stars 764 reviews
0.7 mi away
Hotel Dunn Inn
Hotel Dunn Inn
#8 of 86 in San Jose
4.5 of 5 stars 308 reviews
0.4 mi away
Hotel Presidente
Hotel Presidente
#15 of 86 in San Jose
4.0 of 5 stars 963 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hostel Casa Colon
Hostel Casa Colon
#28 of 86 in San Jose
4.0 of 5 stars 219 reviews
1.2 mi away
Park Inn by Radisson San Jose
1.2 mi away
Hotel Grano de Oro San Jose
Show Prices
Show Prices
Show Prices

Been to Taormina Hotel and Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Taormina Hotel and Casino

Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in San Jose
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Odigeo and Hotels.com so you can book your Taormina Hotel and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Taormina Hotel And Casino Costa Rica/San Jose

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
#