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“A good, customer-friendly hotel” 4 of 5 stars
Review of Taormina Hotel and Casino

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Taormina Hotel and Casino
3.5 of 5 Hotel   |   Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)   |  
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Hotel website
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Hotel amenities
Ranked #15 of 83 Hotels in San Jose
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A good, customer-friendly hotel”
4 of 5 stars Reviewed September 30, 2013

I stayed at the Mona Lisa for one week. Conveniently located to all the major activities in downtown San Jose.

The staff is friendly and courteous and the rooms are big and nicely appointed. Guy Grand is one of the best customer service managers I have met.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank NA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    192
    51
    15
    6
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

I had the pleasure to stay at the Mona Lisa for 10 days from September 14 to 23. The hotel is beautifully decorated, well located, and spotlessly clean. It has a restaurant, bar, casino and poker room. customer service from the hotel management to the cleaning staff was very friendly with smiles and "holas" or "Buenos dias" to start each morning. When I checked in, Guy the manager and Helmuth, another manager, both welcomed me personally and insisted that whatever they could do to make my stay enjoyable to not hesitate to let them know. I felt as if I was staying at a small boutique bed and breakfast. My room was very clean, the food in the restaurant was excellent and delicious, and the bartenders and waitresses very pretty and friendly. This was my fifth trip to San Jose and I had previously stayed elsewhere, but I have now found the perfect spot to call home while in San Jose. During my stay I also met Walt one of the owners and George the GM, also very friendly an gracious hosts. I have already made reservations for my next trip.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Andres L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 23, 2013

I stayed at the Mona Lisa for over a month when I first arrived in Costa Rica. Staff was very attentive and helpful. They made me feel at home and my experience led me to stay here in Costa Rica. The management beginning with Tom, Walter, George, Guy and Helmuth are easily accessible and will to help with all your needs. Restaurant, Casino, lounge and tourist office on location. Taxi drivers work exclusively for the hotel and are honest and trustworthy. I would be remiss in not mentioning the great professional massage given by Yorleny. A definite treat after a long trip or outing. My best for continued success to the staff at the Mona Lisa. Keep up the good work. Terry Brennan

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tzclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed September 21, 2013

Mona Lisa rooms are large and very comfortable. Upon entering the very nice hotel lobby we were greeted by friendly and helpful staff. Director of guest services Guy Grand will help you with any needs or questions you may have. While at the Mona Lisa I wanted to make reservations for stays in Oct and Nov. Helmuth Tapia at the front desk booked my requests quickly and efficiently. Both of these employees work hard to ensure a great hotel experience. This hotel is now my home away from home when traveling to San Jose Costa Rica.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 480jsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed September 20, 2013

This hotel has been renovated and reopened. I stayed here with my wife and baby last week and we were very pleased. The staff was eager to help, went out of their way to meet our needs and make us feel at home. Knowing the fact that we have a child with us, the marketing manager upgraded as to a junior suite. We stayed on the fourth floor and even though the floor is very popular with the visitors, we felt very private.

We were able to park our rental car in the secure area, take the elevator straight to the 4th floor and be in our room safe and secure in a matter of seconds. We used to stay at the Presidente but the street noise was unbearable. Needless to say that we will be returning to the hotel Mona Lisa.

Room Tip: The 4th floor is the best
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IbnBatouta540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

This was my first trip to Costa Rica and I must say,the hotel is great,beautifully decorated,very clean and modern.The rooms are spacious and I was able to watch my sports channels in high definition in my room.Thanks hotel Mona Lisa for a unforgettable time

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeanius L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

I have stayed at several Hotels in the City of San Jose. However, I always found it to be too noisy, beds too uncomfortable or too far to walk for a variety of shopping and dining.
Now I have discovered the Mona Lisa with comfortable beds, and a quiet night when I am ready to call it a day.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank armagall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taormina Hotel and Casino

Property: Taormina Hotel and Casino
Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Casino Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 
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Also Known As:
Taormina Hotel And Casino Costa Rica/San Jose

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