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“Park Inn by Radisson, San Jose, Costa Rica”

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Park Inn by Radisson San Jose
Ranked #9 of 76 Hotels in San Jose
Certificate of Excellence
Florida City, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Park Inn by Radisson, San Jose, Costa Rica”
Reviewed July 26, 2013

Hi- I recently stayed at the Park Inn by Radisson in San Jose, Costa Rica for 9 days. Its a new building so everything is new, and well maintained. However, my biggest issue is the fact that the hotel has a CONSTANT habit of renting out the swimming pool for private parties- that is TOTALLY UNACCEPTABLE!!!. Customers pay for use of a pool and not to arrive and be told it is not available because it being used for a private party. If you read other trip advisor experiences, you will read the same thing

when i did my reservations, i did not know this. The pool was one of the main reasons I stayed at the hotel, and if its not available, why stay, or most of all, WHY do they charge the SAME rate regardless of whether the pool is open or not? for a hotel to charge customers into paying for a swimming pool and then its not available because its being rented for a private party/event is EXTREMELY DECEPTIVE!NO EXCUSES! the hotel is clearly attempting to double-dip- to have double profits by charging for pool use for customers yet at the same time renting it out for a profit to a private party- I plan to file a complaint also with the office headquarters of Radisson- i should have received some type of discount at the very least- five star hotels don't rip off customers!!so therefore its a three -star rating

Room Tip: before doing reservations, contact the hotel directly by email and state you are paying for swimming...
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  • Stayed July 2013, traveled on business
    • Value
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Helpful?
5 Thank marvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, July 29, 2013
Dear Mr Marvin L

We are really sorry to read that you had an inconvenience with our pool during your stay at Park Inn by Radisson San Jose, we would to apologize for this inconvenience, we completely understand your complaint and we are going to work to avoid this kind of situation, thank you very much for your feedback.

I Just sent you an email to give the follow up to your case.

Best Regards
Eduardo Carrasco
Quality & Guest Service Manager
Eduardo.Carrasco@parkinncostarica.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sao Paulo
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 25, 2013

I had a most pleasant three day stay at Park Inn in San Jose Costa Rica. Highly recommend, without hesitation. The staff was super kind, the room larger than expected with all necessary ammenities for a confortable stay. Breakfast was delicius: best Galo Pinto I had in my whole stay in Costa Rica. Should I need to come back to San Jose, would certainly return.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank gustavojc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, July 29, 2013
Google Translation
Muchas Gracias Gustavojc

Nuestra meta es superar las expectativas del cliente al terminar la estadia, y cuando leemos comentario como el que usted acaba de compartir con la comunidad de tripadvisor, nos damos cuenta que vamos en la direccion correcta.

No dude en contactarnos para sus futuras reservaciones!

Saludos Cordiales
Eduardo Carrasco
Quality & Guest Service Manager
Eduardo.carrasco@parkinncostarica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 25, 2013

I went to visit my Costa Rican friends and i was looking for a place to stay in San José, usually everybody and the internet's first choice is the Intercontinental but wait, next time you visit San José you better start trying something new, the Park Inn. Since you check in you can feel the welcoming atmosphere from the staff, the rooms are outstanding, great shower and super clean bathroom which is a must for me, nice towels, comfortable beds with nice linens, the wifi works at a fast pace and the gym is good enough for a quick workout.
But maybe one of the things amazed me the most was the manager, Norman Monge, you can easily tell he loves his job and he would always make a big effort to make you feel as comfortable as possible. I play tennis and in San José is almost impossible to find a court, i don't know how but Norman just nailed it, he found one for me and also help me with recommendations/reservations for nice restaurants.
So overall i can just say Park Inn is highly recommended and of course i will stay there next time !!!

  • Stayed April 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank droscarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, December 19, 2013
Thanks for te review!

We are really happy to read that your stay with us was amazing!

Best Regards

Eduardo Carrasco
Guest Service Manager
eduardo.carrasco@parkinncostarica.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 24, 2013 via mobile

I was there for the Correcaminos marathon! Incredibly awesome! Loved it, clean, downtown and practical gor everything I needed, the reservation guy... July 6th 1 pm...great! Thanks guy...Karla Hidalgo Diaz

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khidalgohotmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, July 25, 2013
Thank you for sharing your experience with all the tripadvisor community,our location is always one of the things that our guests appreciate more, close to everything!

Working with the highest standards give as a result clean and comfortable rooms, that let our guests, relax after a day of work, or like you, relax after a marathon!

Best Regards
Eduardo Carrasco
Quality & Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 23, 2013

We were here for a week at a scientific meeting in the adjoining conference center. This is a large, modern hotel, with excellent infrastructure, plenty of helpful staff (except reception), beautiful garden spaces and internal vistas. Our room was huge, high ceiling, well laid out, good bathroom and shower, large comfortable bed with spotless sheets and towels. Plenty of wardrobe room and drawers for a week's clothing. Our room was quiet, away from the fitness center but had some noise from an icemaking machine nearby and early carts being wheeled in the corridor (0600). Breakfast, included, was excellent with papaya, the best pineapple, watermelon and melon. The variety of bread could be better - no real whole grain available, and a surprising lack of jam. The breakfast chef who makes your choice of omelette or eggs was perfect, and there was a good variety of hot dishes including gallo pinto, various plantain presentations and staples like bacon and scrambled eggs. The fruit juices oddly are from cartons, not fresh squeezed, and are really not nice at all (metallic tasting, which I found all over Costa Rica). Evening meals can run expensive (USD75 for two), nearly the price of the room itself. I had difficulty with a front desk clerk who was obdurate, and checking out was a long process as only a single receptionist was available, despite the queue. I got to know the run of the place during my stay and it was very enjoyable. The hotel is a 20 minute walk from the city center which we felt was safe even in the evening.

Room Tip: Room 2015 overlooks the garden and is far from the lobby.
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  • Stayed July 2013, traveled on business
    • Value
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Helpful?
Thank maracoani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, July 24, 2013
Thank you very much for taking the time to write a review about your last stay at our hotel, It is always a pleasure to know that a guest returns home satisfied, our goal is to exceed the guest expectations of the hotel.

Thank you for your feedback on the breakfast and front desk service, we appreciate any feedback of the hotel, specially because we a re a new hotel, and this help us to improve the service, Ill make sure that in your next stay, you will notice improvements in this areas.

Best Regards
Eduardo Carrasco
Quality & Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 17, 2013

After a very tiring day travelling to San Jose it was a very pleasant surprise to find a big chain hotel with such a warm and friendly welcome. The front desk were extremely welcoming and very professional.
OK it is a new hotel so you would expect the place to be clean and tidy but this place was immaculate in every minute detail, the room was first class as was the restaurant & bar. Room service food was also first class.
We usually use hotels near the airport when flying in and out of the country but will definitely be coming here instead now, very happy to have found this gem.
Highly recommended

Room Tip: Stay on the top floor, it has a wonderful view over the city and looks amazing at night.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Shaunt61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Guest Relations Manager at Park Inn by Radisson San Jose, responded to this review, July 24, 2013
Google Translation
Muchas gracias por compartir su experiencia en nuestro hotel con toda la comunidad de viajeros, el chef esta muy satisfecho con sus comentarios acerca de la comida, siempre usamos provedores locales y de la mas alta calidad para todos los ingredientes de nuestra cocina.

La ubicacion del hotel es estrategica, cerca del centro de San Jose, cerca del aeropuerto internacional y a solo 5 minutos del area financiera de Escazu y Santa Ana, asi que sea cual sea su motivo de viaje, la ubicacion sera mas que funcional, esperamos tenerlo de vuelta en nuestro hotel pronto!

Saludos Cordiales
Eduardo Carrasco
Quality & Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 5, 2013

We were here for 2 nights and enjoyed our stay very much; this is a very new property with huge rooms and modern Euro-design--it felt more like Sweden than Costa Rica. We had a king suite and I must say this is the first hotel room I've ever seen with a large dining room table--we could have hosted a dinner party there! Overall, it was a great place to stay--convenient location, great view from our room, professional staff--all good. It was a very nice way to begin our trip in Costa Rica.

Room Tip: The king suite was very spacious; good for a family of 3.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, General Manager at Park Inn by Radisson San Jose, responded to this review, July 6, 2013
Thank You for your comments, the modern design and the strategic location are a big plus of our property, The hotel offer all the 5 stars hotel services and our work team is trained under the highest standards of operation, we give our best with every guest.

Thank You very Much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson San Jose

Property: Park Inn by Radisson San Jose
Address: Ave 6, Street 28, San Jose 494-1007, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in San Jose
#4 Business Hotel in San Jose
#5 Family Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Park Inn by Radisson San Jose 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
We are located just steps from Paseo Colon, SJ's main avenue and walking distance from downtown. Just minutes from the major business and shopping centers of our capital. We are a new, fresh, fun, and environmental friendly hotel of 125 rooms beautifully designed, including 10 suites (60mts2) ideal for long stays. In addition to our RBG Restaurant Bar & Grill, we offer 2 Bars, one located next to the pool, Gym, Business Center & Outdoor Pool located on the 3rd floor. Also we offer underground free Parking and 10 Meeting Rooms to accommodate up to 250 people ... more   less 
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Also Known As:
Park Inn By Radisson San Jose Costa Rica

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