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Cocoon Hotel
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All reviewsfront deskcosta ricahot watercenter of san josestayed dayshotel is locatedfree breakfastthe location is perfectpura vidaairport shuttleenjoyed my staycentral marketceiling fanvivianalobbycountrytortuguero
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195 - 200 of 524 reviews
Reviewed March 25, 2013

The hotel is located about 10-15 minutes walk on Calle central from downtown San Jose. The location of the hotel is as safe as many others in downtown San Jose, we didnt' feel exceptionally unsafe when walking to or from hotel. The young bilingual (english & spanish) staff is very friendly and helpful. They know enough about the area and sightseeings. They can also help with organising transport (in costa Rica, to airport...). The modern looking rooms offer good value for money, they are really clean, the shower is hot. The (in room price included) breakfast offers a combination (as you like) of fruits, yougurt and traditional Costarican (scrambled eggs, rice & beans) food accompanied by fresh juice or coffee. The hotel is a good choice to start and/or finish your trip to Costa Rica.

  • Stayed: October 2012, traveled with friends
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Thank stingray47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

Excellent hotel, very clean. We spent one night at the end of the trip and it was a great experience. Hot water, a good breakfast. Very good location.
The best point was its manager, Ximena Saenz. She was amazing - professional, smiling and pleasant. She helped us a lot with good information about the area.

Room Tip: we stayed at the first floor, it was very good.
  • Stayed: March 2013, traveled as a couple
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Thank carmit s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, Manager at Cocoon Hotel, responded to this reviewResponded March 20, 2013

Dear Tel Aviv

I am really glad you enjoyed our stay with us. For me was a pleasure to help you with your vacation and giving some tips so you could enjoy our country.
Please let me know the next time you come to Costa Rica, it would more than happy to having you here.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013 via mobile

I guess it should have been a warning when there was a prostitute on the corner. We travel all over the world and felt more threatened here than any place we stayed... We have another night booked in a few days on our way out of Costa Rica and are walking away from our reservation despite losing our payment. Dirty, noisy, and just icky.

  • Stayed: March 2013
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4  Thank DaveDespain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, General Manager at Cocoon Hotel, responded to this reviewResponded March 20, 2013

Dear DaveDespain

We are really sorry that you didnt had a good stay in Cocoon.
The hotel is going to check your review and work in all the things you put. Please let me know the next time you come to Costa Rica so I can contact you and apologize for all the incidents.

regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

As other reviewers have said, it's a little bit out of the way, but a good value hotel: room is nicely furnished, albeit the overhead lighting is a bit dark, lobby is very handsome, helpful staff and excellent breakfast. Personally, we didn't feel unsafe in this neighborhood.

  • Stayed: December 2012, traveled as a couple
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1  Thank IndependentTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, Manager at Cocoon Hotel, responded to this reviewResponded March 20, 2013

Dear Nu2thailand.

Thank you very much for your review.
We are glad you had a good time in Cocoon. We are working really hard on security so people can feel more save and for your comments we can see that all the things the town and ourselves are doing is working.
We appreciate your comment about the light. We are going to work on that and see what we can do ir order to put a light that give ours guests more light inside the room.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

This is a good clean hotel in a bit of an unsafe area but all of San Jose is unsafe after dark!!
Taxis from the main shopping/bar/eating areas are only a couple of dollars. The staff were very helpful and pleasant. Breakfast was pretty good fresh fruits,yougurt,honey etc as well as eggs and gallo pintos. Fresh juice,coffee,teas were also available. The room had a large flat screen cable TV and the hot water in the bathroom was a joy after many cold showers. Overall a very pleasant place at a budget price.
It is a totally non-smoking hotel.
There is a large parking lot at the rear..

Room Tip: Choose a room at the front.
  • Stayed: February 2013, traveled as a couple
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Thank 10_17_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, General Manager at Cocoon Hotel, responded to this reviewResponded March 20, 2013

Dear 10_17_08

Thank you very much for your comment.

I am really happy you enjoyed your stay with us. All of your good comments will be passed to my staff, so they would know all the amazing things you said.
Hope to see you soon on your way back again to Costa Rica.

regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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