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Apartotel La Sabana
Ranked #3 of 78 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 28, 2008

Do not stay here. They had an employee who stole money, then they tried to rip me off approximately $1,000. They treated me like I was some dumb gringa tourist that was made of money, when in fact I am Argentine and was working for the United Nations. I was staying in San Jose for an extended period, and was willing to pay the higher-than-rent prices because of the breakfast and nice location. It was not worth it. I had problems the entire time. I was supposed to stay 6 weeks, I stayed only 3.5 because of all the problems, and then they charged me the weekly rate instead of the promised monthly rate because I stayed 4 days less than one month. I would not recommend this place to anyone, and if the propietors want to maintain a successful business, I would highly suggest they replace their manager! I moved a block away to Mi Casa Hostel and had a WONDERFUL remainder of my stay in beautiful Costa Rica.

  • Stayed: July 2008, traveled on business
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Thank CheBoluda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaHon, Manager at Apartotel La Sabana, responded to this reviewResponded June 20, 2009

Let us comment about the two main complaints in this guest´s review.

We encourage long stays at our Apartotel, since it is a mix between apartment and hotel. We offer special rates for weekly and monthly stays. The guest had specified she was going to stay for more than a month with us. At the time of check in we offered the monthly discount rate but specified that it applied to stays longer than 30 nights. When the guest informed us she was going to check out before the original date, we told her we could apply the weekly but not the monthly discount. She agreed, since this information had been given to her beforehand and is readilly available in our web page.

She had given partial payments for her stay in cash. For every payment, we issued a receipt, gave her the original and kept a copy for our records. At the time of her check out, she presented three receipts, which matched the copies we had kept. However, she informed us she had the "feeling" she had pre-payed a larger amount. We double checked our records and our security camera recordings, but everything matched. She had only made three payments. After explaining this to her, she agreed and payed the difference.

We had no idea she was so upset, as she understood and agreed to all of this while still with us. We are very sorry for the misunderstanding but feel we did not treat her with disrespect or dishonesty at any time. Respect and honesty are the pillars of our business and we take them very seriously.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (922)
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723 - 729 of 922 reviews

Reviewed August 12, 2008

We arrived in San Jose late and needed a place to stay before heading up North the following day and found this on TripAdvisor and were pleasantly surprised.

The hotel was located in a quiet area outside the city on a large park and had very secure parking, etc. The room was clean w/ a large bed and was relatively quiet overall. When in the bathroom you could hear the people in the next bathroom but otherwise we slept fine.

The breakfast the next morning was excellent w/ homemade eggs, pancakes, and rice/beans. Also, there was a ton of fresh fruit and yogurt, juices, etc.

We liked it enough to book it again for the last night we're in town before heading home.

  • Stayed: August 2008
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1  Thank MichaelColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2008

We stayed here one night at the beginning of our Costa Rica Trip and were supposed to stay here three nights at the end of our trip.

I will agree with many of the other reviewers that our rooms were nice, breakfast was good and this place was a good value.

The problems started when we returned at the end of our CR trip. We were five people traveling together and checked into an apartment with out a problem. We new that the second night we were going to have to move to two separate rooms. However, after breakfast we were told that we needed to move and that they only had one standard room available to put us all in. This was not acceptable.

They never acknowledged their error, but offered to move us to the Apartotel El Susteo which they said was just five minutes away on the other side of Sabana Park.

They refused to pay our cab fare to the other hotel. The other hotel was much dirtier, in an unsafe area, and had an unfriendly staff. Of course the staff at Apartotel La Sabana told us it was a nice safe hotel. The info in the room that told us to consider not going out after 6 PM told us otherwise.

So, La Sabana is a nice place just hope they don't make an error with your reservation.

  • Stayed: July 2008, traveled with family
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Thank Divehpu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2008

My husband, some friends & I stayed here for 2 nights. It was fantastic! The staff are extremely courteous & were more than happy to serve you. The rooms were a good size & the A/C worked great. It's in a quiet area close to the park. Offered a lot of security for your car with a closed garage & security guard. (Rental car theft is an issue in Costa Rica. One person had left their car outside thinking it was a joke & found the hubcaps stolen the next morning. Be careful!) The included small breakfast buffet was delicious. Pool was very nice. Property very well maintained. We would not stay anywhere else in San Jose. Would recommend to everyone.

  • Stayed: March 2008, traveled with friends
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1  Thank blondy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2008

Easy to get to from the airport in a quiet location. Rooms were clean and spacious. Breakfast was a good buffet. Good value.

  • Stayed: April 2008, traveled as a couple
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Thank natrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2008

A great place to stay in San Jose. Quiet location, close to La Sabana park. The rooms and grounds are very clean, very safe and recently the hotel has had a few upgrades. Even extra pillows. The staff goes out of their way to help with anything. Breakfast is delicious and plentiful. 15 minutes from the airport, if you need to stay in San Jose, whether before or after a flight, this is the place.

  • Stayed: December 2007, traveled as a couple
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3  Thank SayGoWeGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2007

This small hotel is located close to the heart of San Jose yet in a fairly peaceful suburb. It is just off the famed Sabana Park and close to several very mice restaurants. The hotel has a pool surrounded by small apartments with refridgerators and small kitchens. The breakfast is great and prices are very reasonable.

The only drawback is that the hotel is old and tends to be a bit dusty, but the wonderful staff makes up for this minor problem.

  • Stayed: May 2007, traveled on business
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1  Thank drushton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartotel La Sabana

Address: Sabana Norte | From Rostipollos Restaurant 150 Meters North, San Jose 658-1200, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
#3 Romantic Hotel in San Jose
#3 Family Hotel in San Jose
#5 Business Hotel in San Jose
Price Range: $93 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartotel La Sabana 3*
Number of rooms: 32
Official Description (provided by the hotel):
Apartotel La Sabana is the perfect mix between an apartment and a hotel.Our fully serviced apartments are the ideal lodging with the comfort of home yet with all the benefits of a hotel, such as room service, front desk services, private parking, laundry, safe deposit box, breakfast and more.We have very competitive rates, specially for long-stay trips either for a single corporate business traveler, for family groups or groups of friends.Enjoy all the privacy that you need with great independence in a friendly environment. ... more   less 
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Also Known As:
Apartotel La Sabana Hotel San Jose
Apartotel La Sabana San Jose
Apartotel La Sabana Costa Rica/San Jose

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