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“Beautiful on the Outside, but terribly noisy!”

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Casa Conde Hotel & Suites
Ranked #34 of 78 Hotels in San Jose
Waupun, Wisconsin
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful on the Outside, but terribly noisy!”
Reviewed May 29, 2014

This hotel is a beautiful escape from the hustle and bustle of the city. A bit further from the airport with other hotels or the downtown life. To get to the Central Market and Museums, it was at least a $7 cab ride one-way. The rooms were clean for the most part but mold was all over the bathroom. The jacuzzi was a perfect way to end the day. We never actually swam in the pool but it looked nice and inviting. Our lower review comes from the noises that kept us up all night. We learned on our first night that our room was located by motorcycle/moped parking, there was a group of teens just hanging out right outside our room in the courtyard, and the room above us never slept. We heard their commotion all night, doors opening and closing, chairs being dragged across the floor, and finally at 3am we heard them zip up their luggage and roll it out. (must have had an early departure). Each time someone entered or left their room on our wing, the door noise and latch was so loud that my husband and I both woke up startled at different points of the night thinking that someone had entered our room! Add to that list the usual traffic noises and birds that were chirping by about 3:30am and we started off our Costa Rica Vacation in not the best of conditions. My advise for staying here, invest in good ear plugs!

Room Tip: We tried to upgrade our room but did not have any luck. Avoid the ground floor at all costs!!!!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 294LUV2TRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CondeMgmnt, Gerente at Casa Conde Hotel & Suites, responded to this review, July 3, 2017
Thank you for staying with us at Casa Conde hotel a while back.
We hope you visit us again soon. We look forward to your visit.

Best regards,
Randall Lara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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Wilmslow, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2014 via mobile

We stayed here at the end if a challenge, the rooms are spacious and clean, beds are comfortable but the staff weren't the most helpful in the world!

On the second day we were relaxing around the pool it there was only 4 sun beds so I sat on a towel on the floor! The staff didn't bring any sun beds out despite there being loads in storage!

Food was okay though and a nice choice for breakfast!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CondeMgmnt, Gerente at Casa Conde Hotel & Suites, responded to this review, July 3, 2017
Thank you for staying with us at Casa Conde hotel a while back.
We hope you visit us again soon. We look forward to your visit.

Best regards,
Randall Lara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwen, United Kingdom
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 24, 2014 via mobile

I stayed here as part of a group travelling across Costa Rica, we opted to stay one night at the start of the trip and two nights at the end. The only reason for this was that it is located not too far from San Jose airport.
I don't believe that I have stayed in a hotel where the hotel staff make the guests feel so uneasy before. EVERY TIME I spoke to a member of staff at the reception I was interrupted by the staff member either answering the phone or dealing with someone else at the counter who speaks the local language (it must have just seemed simpler to
ignore me).

Try asking for more coffee or water at breakfast and you'll get it, but it won't be with a Smile!

On the last day we spent the day in the sun by the pool (as there's nothing to see on the outside of the walls) drinking beer and cocktails. We had ordered the drinks and placed them on various room numbers throughout the day as rounds were bought, this all seemed fine until checkout the next morning when the group was presented with one bill and left toms ort it out between themselves.

The rooms are basic but adequate, to sleep in. I was surprised by a lack of bottled water available in the room, no tea or coffee. If you want anything then get it yoursel, or be charged for it.

The food was awful, I have no idea what breakfast was supposed to be but it resembled playdoh. A group evening meal was also requested to celebrate our achievement, we were put in a quiet room, no music, lights on full, with the waiters patrolling the tables taking plates a away before everyone had finished (was someone in a rush to go Home?)

And lastly, unfortunately half of our group contracted an illness from this hotel, which meant we spent the night before flight home on the toilet. The flight home was very unpleasant as a result.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Andyluke2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge Z, Gerente at Casa Conde Hotel & Suites, responded to this review, May 29, 2014
Dear Guest

Thank you for choosing Casa Conde Hotel & Suites, we apologize for the inconvience that you had during your stancy in our hotel, we are going to take your comments very seriously in order to improve our services for future guests.

Best regards from Casa Conde hotel &Suites.
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 7, 2014

This hotel was part of our fly-drive package, so we stayed there on the first and last nights of our trip for flying in/out of San Jose.
Good thihgs:
the 2 BR suites are very spacious. There's a sitting area with a sofa and large flatscreen TV. There was a complete kitchen including stove, microwave, and coffee maker. The first night they included coffee, but they had run out so we didn't get any on our last night. There was a washer dryer too. The suite felt a little dated but was very clean. There's a pool area but the water was too cold for swimming. The hot tub was lukewarm.
The daily breakfast buffet was the best of our trip because of the large variety of of offerings. In addition to the usual selections, there was also cereal and milk, yogurt, pastries, ham and cheese, and even eggs and omelettes cooked to order on weekends.
We ate dinner here twice. Though a little overpriced by CR standards, the meal was well prepared and quite good. I had a chicken/pesto dish and my girl had pork with tropical fruits. On our last night, we weren't all that hungry and opted to just have appetizers. Both my ceviche and her French onion soup were excellent and left us completely full.
The bad:
Location, location, location. You are a virtual prisoner here because it's like a gated community in a congested residential area, and there are no restaurants nearby at all. Though it's surrounded by 10 foot walls, it adjoins two busy streets. Our first night, a neighborhood barking dog didn't shut up until 10:30pm. On our last night, our room faced the very busy street so there was a lot of traffic noise from trucks and motorcycles. All 4 or 5 buildings face into a central courtyard that is pretty much a giant parking lot, so it feels cold and sterile.
The beds are full size, smaller than a queen. The A/C was barely cutting it in our second unit. There was no ice in the ice machine our last night.
So, I have mixed feelings about this place. I would have preferred something with more access to shopping etc for locals, but it was okay for our limited needs.

Room Tip: Good luck finding the entrance. Our navigation system brought us to the backside of the hotel. You...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mrxcitement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge Z, Gerente at Casa Conde Hotel & Suites, responded to this review, May 29, 2014
Dear Guest

Thank you for choosing Casa Conde Hotel & Suites, we apologize for the inconvience that you had during your stancy in our hotel, we are going to take your comments very seriously in order to improve our services for future guests.

Best regards from Casa Conde hotel &Suites.
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level 5 Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 6, 2014 via mobile

Casa Conde was certainly the weakest hotel during a two week round trip in CR
- Inflexible staff
- Our room was oriented to the street and very loud. It felt like trucks driving through the sleeping room.
- very small beds for two

But the San Jose area seems difficult for hotel anyway. Next time I will take one of the airport hotels

Stayed March 2014, traveled as a couple
Helpful?
1 Thank GF_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge Z, Gerente at Casa Conde Hotel & Suites, responded to this review, May 29, 2014
Dear Guest

Thank you for choosing Casa Conde Hotel & Suites, we apologize for the inconvenience that you had during your stancy in our hotel.

We wil take in count your comments, and we are going to improve our services for future costumers.

Best regards

Hotel Casa Conde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Level 5 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 23, 2014

We stayed here on 2 separate nights as we toured Costa Rica. Stayed Feb 8 and 18, 2014. The hotel is well layed out in a residental area. Beautiful murals and gardens on the property. The accommodations are more than we expected. They are actually 2 bedroom fully equiped apartments. Wifi, washer & dryer, stove, fridge etc. Very clean and the staff are very friendly and helpful. Omar went out of his way to be helpful. We had supper at the restaurant both nights that we stayed there. The food was well prepared and delicious. Service was excellent. The prices were less than what I would pay for a comperable meal back home. The breakfast was plentiful and varied. Lots of good fresh fruit. All in all, a great place to stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank howdel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge Z, Gerente at Casa Conde Hotel & Suites, responded to this review, March 6, 2014
Dear Guest

Thanks for taking the time to comment.

We are glad you enjoyed your stay with us,

Complase we know that enjoy all the benefits provided by our hotel, since everything is designed to give our customers an unforgettable experience

Hope to see you soon for this which is home

Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Point, North Carolina
Level 5 Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 11, 2014

We were visiting friends in San Jose and wanted something close to their home. After checking various websites, Casa Conde seemed to be the best choice, and in fact it was a very good choice. The accommodations were 2 br. suites,rather than just rooms, giving us more room than needed, but it was nice. The exterior of the property was most unusual and attractive and well maintained. The rooms clean, beds comfortable, and the bathrooms good. We had dinner in the restaurant, and was quite good, however a bit on the expensive side. The breakfast buffet was also good. the staff was efficient and helpful. Check in and out was quick and easy. All in all, a good choice and value. Wouls stay again.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge Z, Gerente at Casa Conde Hotel & Suites, responded to this review, March 6, 2014
Dear Guest

Thanks for taking the time to comment.

We are glad you enjoyed your stay with us, we will consider your comments related to restaurant menu

Complase we know that enjoy all the benefits provided by our hotel.

Hope to see you soon for this which is home

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Conde Hotel & Suites

Property: Casa Conde Hotel & Suites
Address: Transversal 11 | Southwest side from Parque de la Paz, San Jose 68-2400, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Conde Hotel & Suites 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Casa Conde Hotel & Suites is a Four Acre Colonial Village style hotel of 110 guest rooms located within a residential neighborhood where you will be able to share a cup of Costa Rican coffee with our Good Neighbor Package. Casa Conde Hotel & Suites is located 30 minutes from the Juan Santamaria International Airport and just 5 minutes from downtown San Jose where you will be able to enjoy spectacular plays in the National Theatre with our Cultural Package. ... more   less 
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Also Known As:
Casa Conde Apartotel & Suites San Jose Hotel San Jose
Casa Conde Apartotel And Suites San Jose
Casa Conde Apartotel San Jose
Casa Conde Hotel & Suites Costa Rica/San Jose

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