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“Nice hotel, not-so-nice location” 4 of 5 stars
Review of Casa Conde Hotel & Suites

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Casa Conde Hotel & Suites
Ranked #35 of 83 Hotels in San Jose
Houston, Texas
Level Contributor
236 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Nice hotel, not-so-nice location”
4 of 5 stars Reviewed December 20, 2012

The hotel was very nice, rooms were small apartments with full kitchens, all located in a guarded compound we were cautioned not to leave on foot at night. So without a vehicle, there was no local sightseeing nor outside strolling, which left us feeling a bit claustrophobic. The restaurant and bar were good; nice pool, but it was a bit chilly to swim. Our room safe wouldn't work, and the repairman, who came promptly, repair it, so he just hefted it onto his shoulder and walked out, bringing us a new one the same way. Hmmm. What's the value of a hotel safe you can just pick up and leave with? Every other place in CR we visited had the safe bolted to the wall. Overall, nice place to spend a day or two, but personally, I like to be able to walk outside my hotel.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Royan17200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
    84
    82
    59
    21
    14
See reviews for
68
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Gainesville, Georgia, United States
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 6, 2012

This is the second time I have stayed at Casa Conde. The staff is excellent and more than willing to make your stay pleasurable. The rooms are clean and very well decorated. The breakfast buffet great! Although it is a little distance from the airport, it is worth the drive.

Room Tip: Higher rooms have less noise.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ford A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch, California
1 review
5 of 5 stars Reviewed November 30, 2012

Clean units and staff were excellent. Our unit had all amenities needed away from home. Hotel had everything available like wifi, exercise room, pool, jacuzzi, restaurant and shuttle service to take you where you need to travel. Great food in the restaurant. Would highly recommend.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 11, 2012

I'm divided in my opinions as I write this review. This hotel definitely has good and bad points to comment on. First off, the room we were initially given was terrible - it had a funny odour, a very old couch, no hot water in the entire unit, and it was separated from a noisy road by a wall and <10 feet of space - we debated checking out the next morning. However, when we asked to try a different room, the staff were eager to please and our second unit was much better - no funny smell, no shortage of hot water, newer furniture and it faced the "compound" rather than the road so it was much quieter. That being said there's still was lots of room for improvement...
1. The good
- very friendly staff
- clean (other than funky odour in first unit)
- reasonably priced
- good breakfast buffet with some variety day to day; and the restaurant food was overall of good quality for other meals (but a bit pricey!)
- access to laundry/dryer and stove and fridge within your own unit is nice
2. The bad
- poor location - a walled "compound" in a neighbourhood were our independent tour guide cautioned us about walking around after dark - a long commute to any of the popular tourist attractions - no restaurants or shopping in close proximity
- thin walls within the unit - we booked this for the suite layout (we have young kids) but often felt it might as well have been one large unit because even low volume conversation was easily heard between rooms; this may also have been due to poorly hung doors (seems like a small thing but when you hear it every time someone gets up to go the bathroom - it gets annoying...);
floor was also tile throughout (no carpet) which increases the "echo" and noise factor and makes the whole place feel less "cosy"
- our second unit had a deadbolt that didn't work and the large windows in the two bedrooms did not lock so we were nervous leaving our things in our room while we went out for tours
- "fully equipped" kitchen consisted of 2 sets of large and small plates, 2 knives/forks/spoons, 2 pots and 2 glasses + 2 mugs; seems at odds with the idea of catering to groups/families needing 2 separate suites... you start to miss things like a can/bottle opener, serving utensils, a sharp knife, etc.
- the pool area is right in the main dining area; hard to feel comfortable swimming or even relaxing by the pool unless you like to be the center of attention; also the pool rules suggest no kids allowed - we ignored this, however, and my kids swam without anyone saying anything...
- rooms were small with very little space for anything other than the bed - actually not a big problem for me except that the A/C unit then blows directly on you when you're in bed - couldn't find a compromise b/n keeping room temperature comfy and feeling like I was sleeping in a windstorm - even the lowest fan setting was quite aggressive...

So, in summary, a lot of small things about this place were disappointing. To the extend, that if we return to Costa Rica in the future, we will not stay here again. However, if friendly staff is your priority, this hotel will serve you well.

Room Tip: Stay on the parking lot side of the resort for less noise from nearby road traffic.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon City, Oregon
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 10, 2012

For a small place this was much nicer than i thought it would be. The people were very nice and quite helpful. Beds were comfortable and little kitchen was nice. Wish we could have had more time there.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rangerdangerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed September 24, 2012

... unless you like living in a secluded compound. Rooms are not comfortable and as usual from our experience in CR, food in hotel is so-so. AC is noisy, room has mildew smell. Staff is great, don't get me wrong. But this hotel really needs a fixer upper. We were booked for two nights there... we only stayed one. Says it all :)

Room Tip: choose another hotel
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 24, 2012

This location was surprisingly great. The drive to the location really makes you wonder but when you get into the Hotel. The rooms were very clean, very well taken care of. The staff, even those with little English, were really nice and try hard to make you feel comfortable. Any issues with the room were dealt with in minutes. The breakfast buffet that is included was well balanced and delicious.. The night meals were also great and staff go out of their way to make sure you like what you get. In all this Hotel is a fantastic deal. I would not hesitate to recommend this location to anyone or return again.

One thing not mention is the Hotel will arrange a shuttle from and to the airport. Best not to drive in Costa Rica and take advantage of all the tours during your stay.

Room Tip: Ask for second floor rooms if you plan to sleep in on any morning as tours leave early and people te...
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Claude H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Conde Hotel & Suites

Property: Casa Conde Hotel & Suites
Address: Costado Sur Del Parque De La Paz | 15 milles away from the Intern. Airport, San Jose 68-2400, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Conde Hotel & Suites 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Casa Conde Hotel & Suites, located just 5 minutes from San Jose and 30 minutes from the Juan Santamaria International Airport, offers comfortable facilities to Local and International Guests. Enjoy 110 fully furnished two-bedroom luxury suites, equipped with a kitchen, dining room, living room, TV, air conditioning, secure parking and all the amenities to make you feel right at home. We provide laundry service, prescheduled Hotel-Airport transfers, meeting room facilities, along with wireless Internet access, computer desk and gift shop. ... more   less 
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Also Known As:
Casa Conde Apartotel & Suites San Jose Hotel San Jose
Casa Conde Apartotel And Suites San Jose
Casa Conde Apartotel San Jose
Casa Conde Hotel & Suites Costa Rica/San Jose

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