We spent a short night at Hotel Don Carlos arriving late and departing for the coast early the next day. It is a well maintained, clean hotel. The staff is exceptional - warm, helpful and go out of their way to help. At check in, they upgraded us without being asked. We were disappointed that the restaurant was closed as we'd heard it was very good; the staff quickly directed us to a nearby restaurant. When one of us lost our passport (we later figured out it had been stolen), the staff helped us turn the place upside down looking for it, even retracing our steps to the restaurant. In the morning, they helped us get to the US Embassy where we got help. Tough start to vacation but the concern of the staff - and the excellent service we received at the Embassy - quickly put this in the past and we enjoyed a wonderful vacation.
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- Also Known As:
- Don Carlos Hotel
- Don Carlos San Jose
- Hotel Don Carlos Costa Rica/San Jose