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“Exceptional hotel”

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Hotel Grano de Oro San Jose
Ranked #1 of 85 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Chapel Hill, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Exceptional hotel”
5 of 5 bubbles Reviewed July 30, 2013

My teenage son and I spent one night here after our flight and before we headed off to other parts of the country. The staff was welcoming and helpful. This was a short walk to downtown and appeared safe during the daytime. The room was absolutely immaculate and decorated in a tasteful and peaceful scheme. The whole place felt cozy and comfortable. The restaurant was exceptional. Highly recommend.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,733 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Miami, Florida
Level Contributor
192 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

Let me start by saying the service was outstanding. Immediately upon arrival, they were attentive and cordial. Offered us a drink and we were off to our room.

It's not in the best location in San Jose, but I have to say it could be in a worse location! Slightly off the beaten path outside of "downtown" San Jose, it looks like it's nestled in a neighborhood. The room aren't anything special. The one we stayed in had 2 beds and was a good size. But again, nothing special for what we were told was an upscale hotel offering deluxe rooms. Wasn't very sound proof.

It's was an awful place and personally I'd avoid at anything possible staying a night in San Jose again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

...the gentle breeze from the ceiling fan... the indoor vegetation... breakfast in the courtyard... a heated outdoor jacuzzi... books on a bookshelf... accents from the past that give you a sense of well being. Client service is at its best with a strong human connection, room comfort is excellent, but what I found to be the best feature of this hotel is the restaurant, which brings the perfect balance of quality, creativity and diversity; this is relevant, since the city is laid out in such a manner that getting to a good restaurant from almost anywhere is a major excursion.

This is a hotel with a soul, a house from a former opulent owner, nestled in a residential neighborhood, turned into an oasis of tranquility in the heart of San Jose.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dulcinea_canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

We needed to stay overnight in San Jose because of our flights, and expected to stay somewhere uninspiring near airport. However, Grano de Oro came recommended -- and it was just wonderful! The hotel itself is beautiful, and the restaurant is to die for! The interior is exquisite, and the food was incredible. The hotel has a lovely upper deck with hot tubs. Overall, it was the perfect first night of our honeymoon.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LauraBriannaCole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

I've stayed in hotels around the world and it doesn't matter if they are 1 star or 4 star, what separates an average hotel stay from a memorable hotel stay is the friendliness and professionalism of the staff. The concierge and check in staff were positive, approachable and very kind. The hotel itself was very clean, comfortable and had a lovely atmosphere. I loved the fountains everywhere!
If I were ever to go back to San Jose, I would stay at the Hotel Grano de Oro.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nyc728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 28, 2013

Arrived at the Grande dr Oro on our last night of an amazing 10 day trip to Costa Rica. Everyone in this country has been so helpful, accomadating and friendly so I was so surprised at the lack of customer service on the morning of our checkout at this hotel. We stayed for one night before flying out of San Jose. We decided to have dinner at the Gran Oro because of the lack of choices in the area and because of their excellent reviews. The atmosphere and server staff was great but the food was overpriced for the quality. When we woke the next day we went for our "included" breakfast and found out after sitting down that we need a voucher which was never given to us. I had the printout from expedia with our reservation info showing that breakfast was indeed included. However the front desk reception refused to provide us with vouchers because they said "Expedia didn't give us a breakfast reservation for you" and "you should just pay for breakfast and call Expedia when you get home because its an international call and we can't call them for this". I was blown away! They are partners with a company as large as Expedia and all they can offer as help is for the customer to handle the problem when they get back to the US! Unacceptable. We just spent a good chunk of money on dinner for two at their hotel the night before (and I'm sorry we did) so it wasn't about the free breakfast but more about the lack of responsiblity the Gran de Oro had regarding their partnership with Expedia. I'm sure they would have no problem calling Expedia internationally if they didn't get paid for the room we just stayed in! Needless to say we didnt eat breakfast there. Overall the rooms were nice and the other staff were great.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dew80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 26, 2013

Gorgeous old world charm mixed with modern design. A truly beautiful hotel in the center of San Jose. Fantastic customer service and 5 star treatment from all the staff. Room was absolutely beautiful, quiet and overlooked courtyard. The bar and restaurant were first class. Would recommend above any other hotel in San Jose. Worth every penny!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grano de Oro San Jose

Property: Hotel Grano de Oro San Jose
Address: Calle 30, between avenida 2 y 4, San Jose 10107, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#1 Luxury Hotel in San Jose
#1 Romantic Hotel in San Jose
#2 Family Hotel in San Jose
#6 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Grano de Oro San Jose 4*
Number of rooms: 35
Official Description (provided by the hotel):
A converted Tropical Victorian mansion, the Grano de Oro Boutique hotel offers the warmth and comfort of staying in a private home with all the amenities of a Luxury hotel. Service is paramount and the always smiling staff welcomes guests to their “home away from home” time and again. ... more   less 
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Also Known As:
Hotel Grano De Oro San Jose Costa Rica
Grano De Oro San Jose

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