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“Dont stay here they overcharged me for no reason”
1 of 5 bubbles Review of Balmoral Hotel

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Balmoral Hotel
Ranked #10 of 85 Hotels in San Jose
Certificate of Excellence
sydney
1 review
“Dont stay here they overcharged me for no reason”
1 of 5 bubbles Reviewed June 26, 2009

My stay at Hotel Balmoral was completely unacceptable. Ther service was poor and the rooms were shabby.
Most importantly I was charged $100 from my account for no reason at all. I had already paid for the room and did not incur any expenses. I emailed them to ask why i had been charged without my knowledge and I have never heard back from them. DO NOT STAY HERE THEY WILL RIP YOU OFF

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigwicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 28, 2009

I stayed here for 2 nights. The hotel is a bit dated, the photos on their site are misrepresentative of the actual hotel. The general staff attitude varied. The best thing about this hotel is the location but the room smelled like smoke and the walls are really thin, so you can hear heavy construction in the day and your neighbors every word at night. Also, the floor was not carpet so everytime you touched the bed, it slid away from the wall.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oceanwave247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 22, 2009

Hotel Balmoral is centrally located and within walking distance of many restaurants, shopping, the National Theater, the Gold Museum, central market, banks, the artisans market, and more. The staff are all very friendly and will go out of their way to make their guests happy. The restaurant, El Patio, is fantastic with lush live plants everywhere, delicious food, and excellent service. The bartenders are great sources for local nightlife advice. I have always been very impressed with the cleanliness of all the facilities. The rooms are not what I would call luxurious, but they are comfortable. The front desk is open 24 hours and security guards are stationed at all entrances 24 hours a day. If you want a true Costa Rica experience and not just another cookie cutter hotel, the Hotel Balmarol is for you,

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sprimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ldiaz, manager at Balmoral Hotel, responded to this review, February 17, 2010
Dear Madam,

Thank you very much for your comments and welcome any time to San Jose.

best regards,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 22, 2009

The lobby area of the hotel is nice, but the rooms were dated and OK clean. The air conditioning barely worked, carpet floors (not a good thing, prefer tiles) bathroom once again just OK. The nice thing about the hotel is the free WI-FI. It worked from our room. The central location is a nice feature, right on a pedestrian mall like area. This is a quick stay and move on type of hotel.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timothyaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Balmoral Hotel

Property: Balmoral Hotel
Address: Central Avenue between 7th & 9th Street, San Jose 10110, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Balmoral Hotel 3.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Hotel Full of Life, Where Everything is Within Reach! The Balmoral is a lively, full service, landmark hotel located on the famous Central Avenue in the historical and vibrant heart of downtown San Jose, Costa Rica and only 10 miles away from Juan Santamaria International Airport (SJO). The Balmoral is ideal for both leisure and business travelers. Within walking distance of the hotel, you will find San Jose's main art, cultural, financial, government and historical landmarks, as well as some of city's best entertainment, shopping, and healthcare facilities. From the hotel, you can also take a wide variety of one-day tours to discover Costa Rica's natural beauties. ... more   less 
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Also Known As:
Balmoral Hotel San Jose
Balmoral Hotel Costa Rica/San Jose

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