Decent rooms, decent location, ugly entrance, but the principal reason for the terrible rating is that the front desk has no concept of customer service, whatsoever. They made an attempt to charge me for mini bar products that were not consumed, and would not accept my statement about the products not having been consumed. Additionally, the prices were extortionate even for a mini bar.
When I told reception I would be staying another night I was told I had to pay before I could re-enter my room, being treated as a virtual criminal.
There was no understanding of even the most basic requirements of customer service.
Lastly, a fairly miserable minimal buffet breakfast. Hard pancakes, mediocre pastries, no selection of fresh fruit, and cold coffee.
- Official Description (provided by the hotel):
- The Hotel Full of Life, Where Everything is Within Reach! The Balmoral is a lively, full service, landmark hotel located on the famous Central Avenue in the historical and vibrant heart of downtown San Jose, Costa Rica and only 10 miles away from Juan Santamaria International Airport (SJO). The Balmoral is ideal for both leisure and business travelers. Within walking distance of the hotel, you will find San Jose's main art, cultural, financial, government and historical landmarks, as well as some of city's best entertainment, shopping, and healthcare facilities. From the hotel, you can also take a wide variety of one-day tours to discover Costa Rica's natural beauties. ... more less
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- Also Known As:
- Balmoral Hotel San Jose
- Balmoral Hotel Costa Rica/San Jose