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“Somewhat disappointing but not awful”

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Radisson Hotel San Jose Costa Rica
Ranked #22 of 78 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed July 9, 2010

My son and I stayed at the Radisson for one night on our way back to the states. The hotel was nice enough, the restaurant was decent but over priced, as you would expect in a hotel not within walking distance to anything.
My main concerns were the following:
1. None of the windows on in our ground floor room were locked. As a single female traveling with a 13 year old this is a big concern.
2. They claimed to have an airport shuttle but instead put is in a "non-official" taxi that they called which charged more than the shuttle.

  • Stayed: April 2009, traveled with family
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1  Thank Going_Many_Places
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 - 551 of 1,288 reviews

Reviewed March 16, 2010

Have stayed here several times on business over the last few years. While not centrally located, it is a good well-run business Hotel. Good amenities including in-room Internet; business center and very responsive concierge. It is next to a large set of conference rooms and Casino.

Room are OK, appropriate for a business stay (comfortable beds; desk with work area; flat screen TV, etc.)

Bonus is access to a local Gym/Health Centre next door (weights, treadmills, elliptical, etc.) as well as outdoor pools.

They have a very good breakfast bar downstairs and a very good restaurant in the Hotel, though the food can become tedious after a longer stay.

The only downside is the area is a bit dodgy after dark; cabs a definite requirement if you want to venture to other local restaurants - of which there are several great ones around.

Overall a good place, would recommend again for business purposes.

  • Stayed: November 2009, traveled on business
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2010

Clean, comfortable, civil hotel, a bit sprawling but so glad to be there after a long flight and for, a second time, three weeks travelling. It was my birthday the day of the second arrival and they had left cake and chocolate good wishes for me in our enormous room. Lovely bed linen. Excellent shop but not open often enough. Some of the best quality objects in Costa Rica. Buy when you see! Excellent breakfast, lots of hot water. Just great. It may be a chain and a bit lacking in character but frankly it was just what this doctor ordered for a total of three nights.

  • Stayed: February 2010
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Thank erniec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2009

I thought the hotel was very nice. The food, interior decorating, structure, pool, etc were all good/lovely. Once you step outside though you transport from lovely to ugly. The area isn't the greatest. I didn't find that part of San Jose worth visiting. As a hotel though it was perfect.

  • Stayed: July 2009
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Thank desifoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2009

Stayed at the Raddison for 1 night only as the agency we went through required at least 1 night stay in San Jose. We had little interest in exploring San Jose extensively but the Raddison would be a good choice if that were your intention. It is close to downtown and there is easy access to major roads leading away from San Jose. The entire staff was extremely friendly and helpful. El Pueblo is a short walk away for shopping & dining but we were advised to take a taxi back to the hotel after dark. The room and grounds were well maintained but the pool is being renovated and was closed as was the gym (we were there the week of Christmas). Breakfast was included and was quite good - buffet style with many choices.

  • Stayed: December 2008, traveled with family
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2  Thank JoeTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 6, 2017

Dear Joe,

Thank you very much for leaving your comments about our hotel, we really appreciate them because they help us to improve our service and operations. We apologize for this late response but we hope you can come back and enjoy again the Radisson excellence service and leave 100% satisfied with us. Please don’t hesitate to contact me directly if you are interested to book with us to our e-mail reservaciones@radisson.co.cr.

Best regards


Sergio Retana
Reservations Manager
+50620106004

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2008

I stayed here before embarking on a Brendan tour of Costa Rica the following night. I had a week's worth of dirty clothes to wash, and had to use their laundry services. Before 9:00 AM, they return it the same day. After, it's an additional 50% to guarantee the clothes back within 2-3 hours. The staff got my clothes back to me quickly and actually dropped the express service charge, too.

The bellboy was very friendly, and the reception staff was a pleasure to deal with. The restaurant provides a much larger variety of food selections than similar hotels, which is always a good thing, though I'd have to say even for hotel food, it's pricey. It's very near a mall, and located in Barrio Amon, so going out for something during the day is always an option, though going out after dark is not at all recommended.

The accommodations were clean and neat, the room was very pleasing to look at, and the TV was large, though the reception was a bit fuzzy, but nothing terribly bothersome. If you're here on business, this is a good spot, but not really where you want to stay for sight-seeing or anything like that.

  • Stayed: July 2008, traveled solo
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1  Thank Teacherabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 6, 2017


Dear guest,

On behalf of the entire Radisson staff we want to thank you for your preference and we apologize for our late response to your comment.

As you mention we have a 100% compromise staff with our guest and we keep offering a 100% satisfaction service, we expect you can come back and enjoy the world of Radisson as never before.

Sincerly,


Sergio Retana
Reservations Manager
+50620106004

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2007

We stayed at the Radisson Europa beacuse the hotel was selected as the venue for a Central American/Caribbean international training. We combined it with some days vacation before and after.

We found the inner garden around the swimming area gorgeous. Water was cold, and did not invite to swimming, but when sunshine, sunbath on the beach chairs was pleasant. The gym opened already at 5 A.M. and closed 8:30 P.M. We did not need to wait long for a "jogging path" and the combination of a commercial Gold's Gym in a hotel seem to be a good feature.

Staff in the Reception was very kind and helpful, but were not willing to explain the bus system of San José. There is a bus stop on Calle Central near the back gate of the hotel for the bus to/from Tibas, which takes you close to the Avenida Central for 150 colones. To get a taxi, do not ask the hotel. Find instead one outside on the street. Going from Radisson to the Downtown area costed us 800 colones (USD 1,6) with a meter taxi, when the taxis at the hotel entrance wanted USD 4 for the same trip.

Complimentary coffee, tea and fruits in the lobby and the free wireless internet everywhere in the hotel are giving competitive advantage compared with other hotel chains, who charge for everything.

You have to be patient with the Central American un-systematic way to make up the room. Some days no shampoo, other days flowers in the room, the next day no coffe or tea bags for the coffeemaker.

As a summary we found the hotel convienient for business as well as for our vacation days.

  • Stayed: September 2007, traveled on business
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2  Thank ahi-nama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 6, 2017


Dear guest,

On behalf of the entire Radisson staff we thank you for your review of our hotel.

We appreciate your comments because they always help us to improve in our service and operations. We are sorry for this late response and we invite you to come back and enjoy the true Radisson experience again in our renovated hotel.

Sincerly.


Sergio Retana
Reservations Manager
+50620106004

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel San Jose Costa Rica

Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in San Jose
#5 Casino Hotel in San Jose
#5 Green Hotel in San Jose
#8 Family Hotel in San Jose
#8 Business Hotel in San Jose
Price Range: $76 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel San Jose
Radisson Europa Hotel And Conference Center
Radisson San Jose
San Jose Radisson
Radisson Hotel San Jose Costa Rica

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