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“Whata relief!”

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Radisson Hotel San Jose Costa Rica
Ranked #21 of 76 Hotels in San Jose
GreenLeadersPlatinum level
Cambridge, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Whata relief!”
Reviewed February 28, 2010

Clean, comfortable, civil hotel, a bit sprawling but so glad to be there after a long flight and for, a second time, three weeks travelling. It was my birthday the day of the second arrival and they had left cake and chocolate good wishes for me in our enormous room. Lovely bed linen. Excellent shop but not open often enough. Some of the best quality objects in Costa Rica. Buy when you see! Excellent breakfast, lots of hot water. Just great. It may be a chain and a bit lacking in character but frankly it was just what this doctor ordered for a total of three nights.

  • Stayed February 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erniec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
minnesota
Level Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 8, 2009

I thought the hotel was very nice. The food, interior decorating, structure, pool, etc were all good/lovely. Once you step outside though you transport from lovely to ugly. The area isn't the greatest. I didn't find that part of San Jose worth visiting. As a hotel though it was perfect.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desifoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2009

Stayed at the Raddison for 1 night only as the agency we went through required at least 1 night stay in San Jose. We had little interest in exploring San Jose extensively but the Raddison would be a good choice if that were your intention. It is close to downtown and there is easy access to major roads leading away from San Jose. The entire staff was extremely friendly and helpful. El Pueblo is a short walk away for shopping & dining but we were advised to take a taxi back to the hotel after dark. The room and grounds were well maintained but the pool is being renovated and was closed as was the gym (we were there the week of Christmas). Breakfast was included and was quite good - buffet style with many choices.

  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank JoeTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this review, January 6, 2017
Dear Joe,

Thank you very much for leaving your comments about our hotel, we really appreciate them because they help us to improve our service and operations. We apologize for this late response but we hope you can come back and enjoy again the Radisson excellence service and leave 100% satisfied with us. Please don’t hesitate to contact me directly if you are interested to book with us to our e-mail reservaciones@radisson.co.cr.

Best regards


Sergio Retana
Reservations Manager
+50620106004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2008

I stayed here before embarking on a Brendan tour of Costa Rica the following night. I had a week's worth of dirty clothes to wash, and had to use their laundry services. Before 9:00 AM, they return it the same day. After, it's an additional 50% to guarantee the clothes back within 2-3 hours. The staff got my clothes back to me quickly and actually dropped the express service charge, too.

The bellboy was very friendly, and the reception staff was a pleasure to deal with. The restaurant provides a much larger variety of food selections than similar hotels, which is always a good thing, though I'd have to say even for hotel food, it's pricey. It's very near a mall, and located in Barrio Amon, so going out for something during the day is always an option, though going out after dark is not at all recommended.

The accommodations were clean and neat, the room was very pleasing to look at, and the TV was large, though the reception was a bit fuzzy, but nothing terribly bothersome. If you're here on business, this is a good spot, but not really where you want to stay for sight-seeing or anything like that.

  • Liked — The service was excellent
  • Disliked — The distance from museums and other points of interest
  • Stayed July 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Teacherabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this review, January 6, 2017

Dear guest,

On behalf of the entire Radisson staff we want to thank you for your preference and we apologize for our late response to your comment.

As you mention we have a 100% compromise staff with our guest and we keep offering a 100% satisfaction service, we expect you can come back and enjoy the world of Radisson as never before.

Sincerly,


Sergio Retana
Reservations Manager
+50620106004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trosa, Sweden
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 27, 2007

We stayed at the Radisson Europa beacuse the hotel was selected as the venue for a Central American/Caribbean international training. We combined it with some days vacation before and after.

We found the inner garden around the swimming area gorgeous. Water was cold, and did not invite to swimming, but when sunshine, sunbath on the beach chairs was pleasant. The gym opened already at 5 A.M. and closed 8:30 P.M. We did not need to wait long for a "jogging path" and the combination of a commercial Gold's Gym in a hotel seem to be a good feature.

Staff in the Reception was very kind and helpful, but were not willing to explain the bus system of San José. There is a bus stop on Calle Central near the back gate of the hotel for the bus to/from Tibas, which takes you close to the Avenida Central for 150 colones. To get a taxi, do not ask the hotel. Find instead one outside on the street. Going from Radisson to the Downtown area costed us 800 colones (USD 1,6) with a meter taxi, when the taxis at the hotel entrance wanted USD 4 for the same trip.

Complimentary coffee, tea and fruits in the lobby and the free wireless internet everywhere in the hotel are giving competitive advantage compared with other hotel chains, who charge for everything.

You have to be patient with the Central American un-systematic way to make up the room. Some days no shampoo, other days flowers in the room, the next day no coffe or tea bags for the coffeemaker.

As a summary we found the hotel convienient for business as well as for our vacation days.

  • Liked — Breakfest, inner garden, gym, lobby area, wireless internet access
  • Disliked — Lack of local visitors information (maps, bus information, taxi rates, tour offers)
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ahi-nama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this review, January 6, 2017

Dear guest,

On behalf of the entire Radisson staff we thank you for your review of our hotel.

We appreciate your comments because they always help us to improve in our service and operations. We are sorry for this late response and we invite you to come back and enjoy the true Radisson experience again in our renovated hotel.

Sincerly.


Sergio Retana
Reservations Manager
+50620106004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 22, 2007

The Radisson is a large CBA (Could Be Anywhere) hotel. There is nothing to make you feel like you are in Costa Rica - you may as well be in downtown Toronto. Here are some of the drawbacks: (1) the rooms have windows that will not open, and no balconies -- so the rooms are VERY dark and dreary; this struck me as an odd design choice since San Jose is fringed by mountains and there are beautiful views all around; (2) the pool was absolutely freezing - it could not have been more than 65 degrees; (3) the hotel gym is actually a popular Golds Gym where locals work out in droves -- the crowds in the evenings made it impossible to use the gym (mornings were better); (4) the location is not ideal and the staff made it clear that it was not safe for guests to walk outside the hotel's gates. On the bright side, the staff were VERY friendly and helpful, the internet wireless worked like a dream, and the hotel is clean and generally comfortable. This would be a good hotel for business, but I would not recommend it for vacationers.

  • Liked — Business facilities
  • Disliked — Dark and dreary
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TO_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Director de Relaciones con Clientes at Radisson Hotel San Jose Costa Rica, responded to this review, January 6, 2017
Dear Guest,

Thank you very much for sharing your experience with us we really appreciate all your comments and we will use them to turn up our operations.

We apologize for all the inconveniences you had during your stay, our hotel does not have open windows for our guests security also we have another pool in the gym which is warmer, we apologize if this information wasn’t given to you and we expect you can come back to experience the true Radisson service that has characterize us as one of the best hotels in the area.

Sincerly

Sergio Retana
Reservations Manager
+50620106004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2007

I am used to stay in Radisson hotels when travelling in North Europe and always got a feeling of the reputed Northern quality ( clean, modern, functional, with all facilities and details that make the difference,...). Radisson San Jose is a nice hotel from the 70's (with large concrete walls) with very large rooms and bathrooms, and also a lot of facilities. However, Xmas time is a dead period, and then , the hotel closes all the facilities : no fitness, no sauna, no whirlpool, swimming pool was not cleaned, bar opened lately. Even lights in the entrance were switched off. A coffe machine and biscuits were available in the lobby. On the food side, we tested the smallest restaurant at lunch : we had some eggs which were burned ! and the tamale had very few meat and not too much taste. On Xmas eve, we got a good piece of cake, however.

Also, when we made the reservation, nothing on the website indicated that most facilities were not functioning. And the manager was not there to take our complaints. Not a very good choice at that period of time.

  • Liked — The room size (king size bed, two seats, desk, TV,...), nice decoration and very clean
  • Disliked — all facilities closed or not functioning due to low non -business season (Xmas time). lack of light and old 70's building
  • Stayed January 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MCVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio R, Manager at Radisson Hotel San Jose Costa Rica, responded to this review, December 27, 2016
Dear Guest,

Thank you for your feedback about our hotel.

On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed all the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Our hotel has been recently renovated and all of our facilities are working in a 100% to ensure our guests a 100% satisfaction during your stay.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Sergio Retana
Reservations Manager
+50620106004
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel San Jose Costa Rica

Property: Radisson Hotel San Jose Costa Rica
Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel And Conference Center
Radisson Europa Hotel San Jose
Radisson San Jose
San Jose Radisson
Radisson Hotel San Jose Costa Rica

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