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“Should have stayed at Park Inn”

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Radisson Hotel San Jose Costa Rica
Ranked #22 of 77 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed February 5, 2014

As Carlson Club elite members, we rolled the dice and went with the Raddison property that cost less points. Had we to do it again we would have stayed at the Park Inn which is a newer facility in a nicer part of town with a big park/stadium nearby. If you are going to Costa Rica as a tourist everything you'll want to see will be about an hours drive away or more. Consider staying closer to the touristy spots. I felt merely tolerated by the desk staff (despite the fact that I speak functional Spanish), but the breakfast staff was very friendly and they breakfast options are plentiful and delicious. Overall the rooms were clean and comfortable and the toilet paper smells like baby powder;)

Stayed: August 2013, traveled with family
Thank MrsAnniePayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded February 8, 2014

Greetings from Radisson San Jose Costa Rica

Dear MrsAnniePayne:

Kindest regards from all our staff and my own, appreciate that you have chosen for your stay in San Jose, we have loved all our services and facilities were to your liking, but we charm your comments to help us improve in all aspects so prune provide better service, we hope to have the opportunity again to have them so to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 - 433 of 1,221 reviews

Reviewed January 27, 2014

I could not be more pleased with this gem of a hotel.

If you are looking for a resort-like experience close to the heart of downtown San Jose, this is the place to book. If you want to have a quiet day enjoying the wonderful jacuzzi relaxing by the pool you can do that. If you prefer to explore the hustle and excitement of downtown San Jose it is just a short walk or cab ride.

The desk staff could not have been better especially the young woman who gave great advice about breakfast and booked me in (unfortunately i do not recall her name). The restaurant for dinner was excellent as well. I ordered a chicken dish with an almond sauces which was superb. The room was spacious and all the amenities in the room were top notch including the big screen tv. The shower in the bath room was fantastic, essentially spa like.

I suppose my praise of the hotel is influenced slightly by the fact that I was upgraded to the executive floor upon check-in given my status with Radisson's Club Carlson but I never asked for an upgrade -- it was just given to me and I really appreciated it.

If I have one complaint and it is really a small one... it is about the pool.... TOO COLD.... you could not stay swimming in the pool for long given how cold it was.... of course the jacuzzi was fine and warm and really quite lovely... but my suggestion to the staff would be you need to figure out how to warm up the pool a bit.

Still, all in all.... a truly GREAT stay...

Thank you to all the staff at the Radisson San Jose.

Room Tip: make sure you are club carlson member and depending on availability and your status you might be eli...
  • Stayed: January 2014, traveled solo
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1  Thank nat d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 30, 2014

Greetings from Radisson San Jose Costa Rica

Dear nat:

Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

I stayed one night with a Road Scholar trip. I tried to get a room with a window that would open. I was told by two front desk staff the windows did not open. After 4 trips to the front desk finally a room was found with a window that opened so....front desk staff should not lie to customers that there are no windows that open in the hotel.

La Pueblo near by for a good supper. Get the staff to give you a very clearly drawn map of how to get to the place. Buffet breakfast ok. Noisy place with the bar and also music too loud in the breakfast room.

Room Tip: if you want a room with a window that opens tell them you read in Trip Advisor there are rooms with...
  • Stayed: January 2014, traveled solo
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Thank sharonr806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 24, 2014

Greetings from Radisson San Jose Costa Rica

Dear Ms Sharon R:

Kindest regards from all our staff and my own, sincerely want to ask apologies for the inconvenience you had during your stay at our hotel, on the subject of the windows in the rooms, I have dealt with staff reception to the lack of information and bad service provided upon request, are already taking the necessary steps to ensure that such situations do not happen again with our team, and we want to regain the opportunity to have you back with us for so to exceed their own expectations when traveling in this area.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014

San Jose is a very busy city. This tropical hotel is an unexpected treat in the middle of the frenetic traffic. The room was wonderful, but the street noise was pretty bad. Delicous food! Fabulous free coffee and cocktails when you stay on the executive level. Landscaping is beautiful. We stayed for four nights, and we will go back again

Room Tip: Try to avoid a room on the main street...ask to stay on the exectutive level to enjoy the extra perk...
  • Stayed: December 2013, traveled on business
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Thank BarbaraJannelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 20, 2014

Greetings from Radisson San Jose Costa Rica

Dear BarbaraJannelle:

Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

Beautiful hotel, very clean, very modern but with character. Staff was very friendly and helpful. The pool and outdoor grounds were very nice. Only spent the night, it was about 30 min $30 taxi ride to airport.

  • Stayed: January 2014, traveled with friends
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 20, 2014

Greetings from Radisson San Jose Costa Rica

Dear Karen H:


Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

We stayed there for one night on our way to Arenal. Staff were very friendly. Rooms were clean. We had complementary break-fast, which was very nice. Rooms were very quiet and comfortable. My wife loved the "sleep number" bed!

  • Stayed: December 2013, traveled with family
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Thank rks_michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 13, 2014

Greetings from Radisson San Jose Costa Rica

Dear rks_michigan

Yours sincerely on behalf of all our staff and my own, we are extremely grateful for chosen for your stay in San Jose and haver written about our hotel, all here hope to have the opportunity to have you again in our hotel for so power exceed all your expectations.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

This hotel is set away a bit from the real hussle and bussle of San Jose. BUT there are restaurants in walking distance and the hotel is LOVELY! The breakfast is delicious and abundant and the rooms are GIANT and CLEAN and MODERN and have all amenities needed including strong WI FI! The pool area is beautiful and the staff is excellent and knowledgeable.

Room Tip: close to the lobby as the hotel is large and the floorplan is a bit confusing!
  • Stayed: December 2013, traveled with family
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1  Thank pji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded January 9, 2014

Greetings from Radisson San Jose Costa Rica

Dear pji

This is to say hello and tell you we are pleased that your stay at our hotel was first class and our services were to your liking, all our staff is extremely grateful for having chosen to stay on your visit to our country, all here waiting for the opportunity to have you back for so to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel San Jose Costa Rica

Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in San Jose
#5 Casino Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range: $73 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel San Jose
Radisson Europa Hotel And Conference Center
Radisson San Jose
San Jose Radisson
Radisson Hotel San Jose Costa Rica

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