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“Christmas Eve Dinner”
Review of Barcelo San Jose

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Barcelo San Jose
Ranked #12 of 77 Hotels in San Jose
Certificate of Excellence
Reviewed December 25, 2013

We went to the Palacio last night for the dinner buffet. When we arrived we were seated on the patio. It was fairly cool and breezy. We asked about being seated inside and they said all the tables there were reserved earlier.
There was one table where the people had just finished eating and had left just after we arrived. That table was never cleared off or reset.
We did have our dinner on the patio but I was cold the entire time. The food was good but they ran out of turkey around 8pm. We had arrived at 7:30 and the dinner was supposed to be open until 10pm. The fillet was a little tough but tasted ok. I will say the desserts were all good and the fruit and vegetables and salads were great.
I was disappointed that they did not take our request seriously and that they did not move us indoors as there was plenty of room. We left around 9pm so would not have affected anyone eating later.
Over all it was an unpleasant experience being cold but we had good company and most of the food was good. I would not recommend it for any big dinners but it might be OK for just an evening meal.
Diane Reid
Atenas

  • Stayed: December 2013, traveled with friends
    • Value
    • Service
1  Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 22, 2013

It is true that this hotel isn't that close to the centre of San Jose or any tourist attractions, so if you want to do the 'San Jose tourist' thing then maybe go elsewhere, however, if you want a decent place to stay before or after a flight or onward journey, the San Jose Palacio is perfect. I wasn't too bothered about going into central San Jose and wanted somewhere I could laze by the pool and get a good nights' rest on the final night of my holiday, and this hotel fitted the bill perfectly. The pool area is lovely- landscaped with plenty of both sun and shaded areas, comfortable loungers and even hammocks. The bedrooms were clean, and very spacious, with enormous beds and a great view of San Jose. The hotel offers a free shuttle to the airport, which is a good perk and saves the hassle of negotiating with taxi drivers. My only two slight criticisms of the hotel are of the food- neither the meal I ordered from room service (a very pink hamburger topped with a random piece of packaged ham) nor the buffet breakfast were very appetizing and service in the two restaurant areas I visited (the pool bar/restaurant and coffee service at breakfast) could have been more forthcoming. The level of English of most of the staff, apart from the people on reception, was poor- unusual for Costa Rica, and not what you would expect in a chain hotel. Apart from those two slight negatives, it was great place to stay.

Room Tip: Rooms at the front of the hotel have great views over San Jose
  • Stayed: December 2013, traveled solo
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1  Thank Catherine1981London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded March 17, 2014

Dear Guest,

We are glad that you spend your stay in our beautiful country at the Barcelo San Jose Palacio Hotel. It is wonderful for us know that you like the swimming pool, our bedrooms and also that the free shuttle service from and to the airport was convenient for you.

Be sure we will discuss all the points highlighted by you in order to improve our standards.
Thank you again for giving us the opportunity to get involved to secure your loyalty and regain back your confidence.

Liz Cerdas
Guest services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

What an incredible stay at the Barcelo. I only wish it had been longer!

After reading mixed reviews on this hotel, I was not sure what to expect when we arrived. But we LOVED our stay the Barcelo Palacio. I'm not sure if the hotel is under new management or newly renovated, but we did not have ANY of the negative experiences described in some of the previous reviews.

We booked a Club Premium suite and were upgraded to a Junior Suite upon arrival. (In the future, I would book directly at the Junior Club Premium Suite level, to be certain we had the beautiful room and amenities available. It was undoubtedly worth it. We peeked at the standard Club Premium rooms as well, and they were also very nice, just not as large. However, I'm not sure that the Club Premium benefits were the same for the different room types, although they were both at the "Club Premium" level. That was, admittedly, one of the frustrations when booking: we had great difficulty trying to figure out what exactly the Club Premium level included.)

The Junior Suite was excellent: one half bath, one full bath (en-suite), a large desk (we were working while traveling), a comfortable living room, beautiful views throughout the suite, a balcony, a separate bedroom with great storage and a very comfortable bed/pillows, and a beautiful en-suite master bath.

I'll admit, it was a hassle figuring out what exactly the Club Premium included when we were booking. The 1-800 Barcelo answers seemed uncertain, and no one ever answered the phone at the direct hotel number. We needed good internet for work and I did not want to hassle with getting a taxi to restaurants, as we were only in San Jose for an overnight. So the Club Premium seemed a very good fit.

At least at the Junior Suite Club Premium Level, the Club Premium included: free wi-fi for one device (Good wi-fi! We had video conferences), free unlimited snacks (meats, cheeses, skewers, potatoes, fruit, desserts), and free drinks (house wine, champagne, beer, water) in the Club Premium lounge (6 AM - 10 PM). This alone was worth the $25 difference from the standard room. However, the Club Premium lounge also offered a convenient business center (printing, faxing, etc. at no additional charge), an attentive staff, and concierge check-in & check-out.

The hotel itself was grand. We travel regularly for work and pleasure, and we would rate this hotel at US 4 star standards. The lobby was impressive and regularly offered live music. The grounds and gardens were beautifully maintained. It was an oasis tucked in the middle of a bustling San Jose. The pool was also beautiful, though not heated, and offered hammocks and incredible views of the city. The free (convenient) shuttle to the airport saved us significantly in regards to other comparable hotels.

We would love to return for a 3-5 day stay here at the Barcelo, before heading out to tour other areas of Costa Rica. It was a resort in the middle of the city! You can enjoy the hotel for several days, without ever needing to leave the hotel grounds. Or the hotel is a great jumping-off point to tour San Jose and greater Costa RIca. There were four on-site convenient restaurants, though we cannot attest to the service as we only used room service. There was no additional charge for the room service, and the $10 margarita pizza was great. The (free) breakfast had great variety, though none of the offerings were especially tasty (skip the eggs). However, the champagne for mimosas and the cappuccino machine were a very nice added touch.

We had traveled in Costa Rica for 4 weeks, and by Costa Rica standards especially, the Barcelo is excellent. Book it with confidence!

Room Tip: We stayed in Junior Suite 511, and LOVED it! Though I think the other junior suites might have had...
  • Stayed: December 2013, traveled as a couple
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2  Thank 0nVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded March 17, 2014

Dear Guest,

Receive a warm greeting from the staff of Barcelé San José Palacio. Thank you very much for your comments; they are such great motivation for us.

we are very glad that you did enjoy your stay here and that our services was of your satisfaction, also it is very nice that you mentioned our Club Premium which is one of the benefits of the executive floor and it includes great variety of unlimited snacks, drinks, a very modern coffee machine a beautiful and complete business center and a comfortable living room with have his own TV.

We are glad that you like our rooms and that it have more than you expected, also our beautiful gardens.

Thank you for your comments and for choosing Barceló San José Palacio for your stay, we hope to see you very soon.


Liz Cerdas
Servicio al cliente
.

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Reviewed December 14, 2013

This hotel is on a hill above San Jose, with a beautiful view of the City, including the new soccer stadium and the mountains beyond. The rooms are very comfortable, and either looked out over the view of the city or a wonderful mature garden. The swimming pool is in a beautiful setting--you can even swing in a hammock and read in a shady area beside the pool. The staff at the reception desk, bellhop, and restaurant was very cordial. The breakfast buffet was fabulous, with many selections. It is easy to get to and from the airport, and immediately puts you into a relaxed mood.

  • Stayed: November 2013, traveled as a couple
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Thank JoAnnP865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded December 26, 2013

Dear Guest:

On behalf of Barceló San José Palacio it is rewarding for us to hear so many positive comments about your stay. We believe in continuously innovating to meet each guest expectations. Glad we could meet yours!

We put our best effort on this daily because our guests are our priority, and our staff will be happy to assist you at any time. We are also glad that you enjoyed all our outdoor areas and got good memories in this place.

We thank you for your comments and thank you for choosing Barceló San José Palacio. We hope that you continue to use our Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.


Best regards,
Adriana Duran
Guest service

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Reviewed December 3, 2013

This was a pleasant surprise to us since it was very similar functionally to the all-inclusive sister hotel in Tambor - we switched here for 2 nights and there was no charge and they further surprised us by giving us all meal tickets for a very nice buffet breakfast lunch and dinner although we were never there for lunch.

  • Stayed: November 2013, traveled as a couple
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Thank Bez009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded December 5, 2013

Dear guest:

On behalf of the Hotel Barceló San José Palacio we are pleased to hear that your stay with us was gratifying. .

It’s with a great pleasure to hear that you enjoyed our all inclusive service and package benefits. Thank you for your taking the time to write us your impression and how we had exceed your expectations.

We thank you again for your comment and thank you for choosing Barceló San José Palacio. We hope that you continue to use our Hotel for your lodging needs in the near future. We look forward serving you on your next visit.


Best regards,
Adriana Duran
Guest service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

The have a parking lot on their property, which is a plus when you have some valuables in the car. The rooms are clean and the water pressure in the shower is amazing. They provide you with all the toiletries you might need even a shower cap, sponge, tooth brush, toothpaste and a comb! The breakfast has the widest selection of any hotel I've been to. They had a cook preparing your eggs in front of you and there were many toppings to choose from. There was a selection of quadrilles, hash browns, cheeses, deli meats, cold and hot cereals, yogurts, fruits, juices, etc. Very nice place to stay at.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank CAHE4EK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded November 28, 2013

Dear Guest

Receive greetings from Barceló San José Palacio and the guest service department. We do appreciate that you spend your days in Costa Rica in our hotel. We were very proud to be your host and thank you so much for let us your comment.

It’s amazing for us that you enjoyed our rooms and food services, like the free shuttle service and internet. The complete satisfaction of our guests is our primary goal here at the hotel.

We hope see you soon, and be your host again. If you will visit Costa Rica, and prefer get the best moments, San Jose Palacio is the right place.


Best regards,
Adriana Duran
Guests Service

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Reviewed November 15, 2013

The rooms are really nice and the buffet restaurant is adequate with reasonable attentive staff. The grounds, garden and pool are beautiful, and the service at the poolside grill is excellent. Check-in is a nightmare for a tour group. For that reason, we'd recommend that tour groups find a more accommodating hotel. With a bus load of 45 people, you still had to fill out a hotel card. There were only two clerks on duty and they were not efficient. For those who wanted to run a bar tab, the credit card procedure was painfully slow, and, they did not have a separate line for those folks, so it held up every one else. Terrible service!!! Not all of the restaurant wait staff spoke or understood English -- inexcusable since most of the tourism is American. The location is surrounded by highways so there is no shopping you can walk to. The gift shop is very limited.

  • Stayed: November 2013, traveled as a couple
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3  Thank Arkansastraveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded November 28, 2013

Dear Guest:

Has been a great experience for us get your comments. The most important benefit of your suggestion makes necessary actions in order to improve all of our services.

Please accept our most sincere apologize from all our staff, we take clients seriously and your comments. Every recommendation that you gave us makes bigger our desire to grow. We hope you give us the opportunity to serve you again in the near future to improve the stay.

Thank you again, we are looking forward to your next visit and wish you the best in your business and personal endeavors.


Best regards,
Adriana Duran
Guests Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo San Jose

Address: Residencial El Robledal | La Uruca, San Jose 458-1150, Costa Rica (Formerly Barcelo San Jose Palacio)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in San Jose
#2 Spa Hotel in San Jose
#17 Business Hotel in San Jose
Price Range: $87 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo San Jose 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Costa Rica

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