We stayed at this hotel two nights prior to a cruise departure. While I realize every country has differing practices and expectations, there were some points I thought this hotel could improve upon.
First, the positives for this hotel:
1. a pristine pool
2. beautiful grounds
3. very comfortable bed
4. ceviche offered at the restaurant by the pool
Second, the challenges this hotel faced during our two night stay:
1. upon checking in to the room, we discovered no towels in either of the bathrooms of our suite; upon returning to our room in the afternoon the second day, even though the beds had been made and the used towels removed, still no towels whatsoever in either of the bathrooms...not even a hand towel
2. room key cards issued at check in immediately did not work (and were needed in order to allow the elevator to take you only to your floor); key card on the second day again did not work, after taking special care to make sure it was not next to my phone that might have demagnetized it
3. Wi-Fi that came with the room rate only allowed one device to be used at a time
4. somewhat inattentive service (which I'm still convinced has to be a learning curve) as when ordering drinks at the pool, we had to explain to the server that we were going to order multiple drinks during the afternoon and didn't want to settle our tab after just one drink; also the next morning at breakfast in ordering a simple espresso from one server, 15 minutes later I had to ask another server what happened to it, to which he then brought it over stating "oh, we didn't know who ordered it"
5. and while clean, the hotel furnishings in the rooms and in the common areas need updating
6. coffee maker in the room did not produce hot water
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- Also Known As:
- Barcelo San Jose Palacio Hotel San Jose
- San Jose Barcelo
- Barcelo Palacio Hotel Costa Rica
- Barcelo San Jose Costa Rica