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“We stayed twice at this hotel”
Review of Vesuvio Hotel

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Vesuvio Hotel
Ranked #44 of 77 Hotels in San Jose
Reviewed April 5, 2013

The first time was for two nights on March 26th and 27th, and again for another three nights from April 1-3 when we returned from Nicaragua. The 3 staff at the front desk were very friendly and helpful. I am an early riser, and Mauricio the night manager would always make a pot of fresh coffee for me every morning. Juan Carlos the daytime manager was always prompt in answering any questions, and the same goes for Adriana the sweet lady with the sweet smile! I should also mention the chef with the same name of Juan Carlos who provided good service everytime we had dinner or breakfast in the restaurant. All of these people spoke good English which of course is essential in every hotel in any country where international travelers stay. The location of the hotel was good too as we could walk to downtown San Jose, and to the several parks nearby. We didn't have any problems with noise even when there were young students staying there. The staff also arranged all the tours for us. Thank you for making our stay at your hotel pleasant and comfortable.

  • Stayed: April 2013, traveled as a couple
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Thank burmaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Manager at Vesuvio Hotel, responded to this reviewResponded April 6, 2013

Dear burmaboy:

Thank you very much to you and your wife for your for amazing feedback! And thanks for sharing this positive comment with all of the TripAdvisors readers. It is so important to us, to hear about your great experience at Hotel,Vesuvio. I am very glad to hear that all of our staff exceeded your expectations. We all remembered you and your wife very well. It was a great pleasure having you with us, we really enjoyed your stay.

We agree with you about Hotel Vesuvio being the perfect location, very near to the museums, theaters, banks, shops, restaurants, just 5 minutes walking from the heart of downtown, San Jose.

We are very grateful with you for choosing Hotel Vesuvio for your lodging accommodation in San Jose. Hope to see you both in the very near future.

Thanks so much;

Laura Jimenez.
General Manager.

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Reviews (91)
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30 - 36 of 91 reviews

Reviewed March 28, 2013 via mobile

Hotel sent shuttle to pick me up. Hotel is in great area safe clean with wifi and hotel water. Staff very friendly caring they went out of their way to make things awesome

I really hope you stay at this hotel so you get to enjoy what me and my husband did.

Great price location and room. I really recommend this hotel.

  • Stayed: March 2013
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Thank Jelly196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Gerente at Vesuvio Hotel, responded to this reviewResponded March 29, 2013

Dear Jelly196:

We are more than glad to hear that you have enjoyed your stay so much at Hotel Vesuvio and the service provided by our hotel staff was so much appreciated. We are constantly evaluating our staff to provide the best possible service. I am also glad to hear that the WIFI worked perfectly according to your expectations. Thank you for sharing your very positive comments with Tripadvisors's readers. We always try to provide our guests a very good "value for money ", offering an excellent and safe location just 5 minutes walk from downtown San Jose where you can find banks, shops, restaurants, night life and museums. We hope to have the pleasure to seeing you on your next trip to our beautiful Costa Rica!

Regards,

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

simple, secure, not expensive place to stay in the capital of costa rica. not more than a night its in a secure neighbourhood in san jose, the front desk is extremely nice and helped me in what i needed. the rooms are simple, bathrooms really small and the street in the end of the afternoon is extremely noisy. beds are confortable. not much to say. enought for what you pay.

  • Stayed: February 2013, traveled on business
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Thank yellowsmileystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Gerente at Vesuvio Hotel, responded to this reviewResponded March 25, 2013

Thank you for choosing Hotel Vesuvio for your lodging accommodation in San Jose, and thanks for sharing your good experience with us. We really appreciate it when our guest let us know what they love about our hotel or what we can improve on. We agreed with you that Hotel Vesuvio offers a very good "value for money " , also being the perfect and secure location, 5 minutes walk from downtown San Jose and near to banks, shops, restaurants, night life and museums. We are really sorry to hear that the noise coming from the street disturbed you; we are working to fix these issues, preventing this kind of inconveniences and of course maximizing our guest satisfaction. We are constantly evaluating our staff to provide the best possible service. I hope you stay with us next time you come to Costa Rica.

Regards,

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Really enjoyed my stay. The young lady who works until 10 p.m. is a sweetie and was very friendly and helpful as was all the staff. Great location. Breakfast was very good. Helped with taxi to airport, and he arrived right on time. Manager a great guy. Would return...in fact can't wait to!

Room Tip: Close to the Sportsman Lodge, great for single guys who are visiting San Jose.
  • Stayed: January 2013, traveled solo
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2  Thank RichardM335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this reviewResponded January 28, 2013

Dear Richard M;

Thank you very much for your nice review and for sharing with TripAdvisors's readers your good experience during your stay in Hotel Vesuvio. We all remembered you perfectly, you stayed with us just a few days ago and I am very glad to know that the hotel staff could help you with all your needs. I am also very glad to hear that you did enjoyed our American breakfast, this has been a plus to the Hotel. We agree with you about Hotel Vesuvio being the perfect location, just 5 minutes walking from the heart of downtown, San Jose.

We are constantly evaluating our staff to provide the best possible service. We really appreciate you choosing Hotel Vesuvio for your lodging accommodation in San Jose. I hope you stay with us next time you come to Costa Rica and hope to see you both soon!

Best regards

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012 via mobile

We arrived late night completely exhausted. Although we believed to have paid before, the receptionist ask for payment and we stated that it has been paid. We got the key to our room right away and the next day the receptionist asked again for payment. After a good night sleep, we realized that this was the one hotel we have not yet paid. We apologized and made the payment and we both are grateful that we were not pushed upon arrival and that they trusted us and gave us the room!

Thanks guys!

  • Stayed: November 2012
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3  Thank Biner_Globearizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this reviewResponded December 12, 2012

Dear Biner_Globearizona

First of all I want to thank you for choosing Hotel Vesuvio for your lodging accommodation. Thanks for your review and for sharing your good experience at Hotel Vesuvio with TripAdvisors readers. I am glad to hear that the hotel staff was helpful during your stay with us, and that finally everything was clear about the payment. It is good to hear that you had a good night sleep at the Hotel. The guest satisfaction is our highest priority, we are constantly evaluating our staff to provide the best possible service. I hope you would stay with us next time you come to Costa Rica. Hope to see you both soon!

Regards,

Laura Jimenez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

I would highly recommend this hotel. The grounds are beautiful, and the staff was incredible. Carlos went above and beyond in accommodating me and figuring out what was in my best interest in figuring out transportation to and from the hotel. Unlike other places, where they will help with touring because they get a cut of the cost, Carlos helped out immensely just because he's that kind of a person. The chef in the restaurant was equally as wonderful (I've forgotten his name!). His breakfast was great, and he was careful in wanting to fix exactly what I wanted. He and his wife were a joy to visit with. I love supporting people and businesses whose primary concern and approach is customer service!!

  • Stayed: November 2012
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1  Thank Gemmer983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this reviewResponded December 10, 2012

Dear Gemmer983

Thanks for your review and thanks for sharing your good experience with TripAdvisor's readers. Carlos and Juan Carlos, our chef, remembered your stay very well in the hotel just some days ago. They really enjoyed having you with us. I am glad to know that the hotel staff can help you with all your requirements and that you were very satisfied with our breakfast. We agree with you about Hotel Vesuvio being the perfect location, very near to the museums, theaters, banks, shops, restaurants, just 5 minutes walking from the heart of downtown, San Jose. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know about your experience with Hotel Vesuvio. I hope you and your friend would stay with us next time you come to Costa Rica. We really appreciate you choosing Hotel Vesuvio for your lodging accommodation in San Jose. Hope to see you both soon!

Regards,

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2012

We stayed here prior to a group tour and found the hotel to be simple, clean and have friendly staff. Any thing going on in the halls and next rooms could be easily heard at night.

  • Stayed: February 2012
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Thank Tapave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this reviewResponded September 26, 2012

Dear Mr. & Mrs. Tapave:

Thank you for choosing Hotel Vesuvio during your stay in San Jose, Costa Rica. We really appreciate you bringing these issues to our attention so that we can improve our guest’s happiness. We are really sorry to hear that the noise coming from the hall and other rooms disturbed you; but we want to let you know that we are working to fix these issues, preventing this kind of inconveniences and of course maximizing our guest satisfaction. Thank you for taking your time in writing this comment. I can assure we are doing our best to provide a high quality service to our guests. I hope you stay with us next time you come to Costa Rica.

Laura Jimenez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vesuvio Hotel

Address: Avenida 11, Calle 13-15 | Barrio Otoya, San Jose 10106, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 77 Hotels in San Jose
Price Range: $44 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vesuvio Hotel 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Vesuvio Hotel is located in the historical downtown, walking distance from the most important attractions of San Jose city, such as The National Theater, The Cultural Plaza, The National Library, Museums, Shops, Restaurants, Banks, Nightlife and beautiful exotic parks. The hotel is located in Barrio Otoya, one of the oldest districts in the area and is away from the noise and traffic of downtown, yet close enough to be able to walk the central business district within a few minutes. The management makes it a priority to give their guests the fullest attention to every detail. Personalized service is the key to this owner management hotel. ... more   less 
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Also Known As:
Vesuvio Hotel San Jose
Vesuvio Hotel Costa Rica/San Jose

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