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“Nice way to start the Costa Rica vacation”
Review of Hotel Santo Tomas

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Hotel Santo Tomas
Ranked #7 of 77 Hotels in San Jose
Certificate of Excellence
Napa
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice way to start the Costa Rica vacation”
Reviewed March 4, 2014

The hotel was a great place to unwind from the plane trip. Good sized rooms with high ceilings. The small pool was a nice touch. The hotel staff was very helpful. If I ever find myself in San Jose again I'll be sure to give this hotel a call.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NapaDavid_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 10, 2014
Hi NapaDavid B, Nice Review ! Thank You ! We have many clients that start and finish their Costa Rica Adventure here with us. Lots of time clients will stay three or more days, adjusting and taking some of the many days tours we have from San Jose. Especially Europeans, that have such a time difference or travelers that the airlines have done a number on , by sending them thru three or more stops just to arrive here from the US. I find this is happing much more . Yes, the ceiling are high ( 15 feet) amazing , it keeps the place so cool. Again Thank You NappaDavid for the fine review! Thomas
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943 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
West Carrollton, Ohio
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 4, 2014

We stayed at this hotel for just one day, it was a beautiful hotel. The floors, tiles, rooms, pool area, sitting room on the second floor overlooking the pool--all were wonderful. The staff were so nice, especially the gentleman at the front desk greeting us, I believe his name is Ricardo, and the gentleman in the restaurant in the evening, Adrian. I only wish we could have stayed longer. The buffet breakfast was great, with the food made fresh for you. The owner, Thomas, came around and chatted with, that was very nice.

  • Stayed March 2014, traveled with friends
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Helpful?
Thank Barb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 10, 2014
Hi Barb G, Love your title ( Beautiful Hotel) Nice Thank You! It's so wonderful that you mentioned some of my staff by their name. I will make sure they see your review. It's really rewarding to have clients that really see and appreciate what a good job my staff does, again thank you . Warmest Regards Thomas
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Detroit, Michigan
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 2, 2014

This a duplicate review as I am consolidating two reviewer accounts.
"We stayed at Hotel Santo Tomas on Feb. 22nd, 2013. It was a great point to walk to the downtown area or relax in their pool and hot tub. Our second floor room was spacious, clean and had a very nice bath and tiled shower. The breakfast was tasty and filling with several options from which to choose. Thomas, the owner was present at breakfast and was very helpful answering questions about the area. They have a tour operations desk in their lobby to help set up day tours and travel. We didn't use their help, but wish we had as our week in other parts of the country progressed. We really enjoyed our stay. It was like an oasis in the city. We parked our car in their guarded lot next door for $11 a day. Daytime walking around town was good. It is not advisable to walk anywhere in San Jose after the crowds thin out in the evening. We recommend this hotel. If we return to San Jose we will stay there again."read less

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank Janaroonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 10, 2014
Hi Janaronnie, Thank You for the wonderful review. I think your really describes in a nice, concise manner , what it is we offer here at the Hotel Santo Tomas. We have been doing it now for the past 24 years and continue to strive to make it better. For our future clients , it really is a good idea to use our knowledge base to help fine tune your travels or just do it all from scratch. Directly contact my hotel thru our email or skype and let use help. Most outstanding review , Thank You ! Thomas
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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 1, 2014

My partner and I stumbled across this hotel after a very tiring overnight flight. Despite our early arrival the owner and front desk staff were incredibly kind and accommodating!!! The room was spacious, overlooking the pool and it was a comfortable bed. Breakfast was good and in the evening we had some nice ceviche in the hotel's restaurant. The owner - Tom, was very friendly - with some great suggestions regarding tours and our itinerary. We would stay here again.
Jennifer and Trish

  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank Trish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 3, 2014
Hi Trish, I have many travelers and their partners stay with us, I have been doing this for over 24 years and it's always great to meet and greet new clients. Great to know we got you off to a wonderful start here in Costa Rica . Looking forward to having you stay again! Thomas
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Melbourne, Australia
Level 6 Contributor
209 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed March 1, 2014

If you really, really want to stay in San Jose, then this hotel isn't a bad option, with some reservations. A sign requesting tips for help with baggage greets one on the way up to the rooms, and envelopes left on the dresser for tips for both room and desk staff are not good introductions to the hotel. I understand that tipping is the norm in some countries, but San Jose was our last stop in Costa Rica and we hadn't met such blatant requests for tips until then. That said, we stayed in this wonderful old building for two nights in a room upstairs. Getting to the room was a little difficult, for the stairs were steep and dragging suitcases up was not a pushover. We had help on the way up, but no one was around to help us on the way out at 5 in the morning. The room was large with two large comfortable, double beds. There was space for storage and the water was hot. Breakfast was ordinary - a small plate of fruit, a small serve of eggs and a two pieces of toast. For $US100 a night I would have at least expected fresh milk for coffee. Some nice outdoor areas in which to relax. Of the three desk staff with whom we dealt, only one was courteous and efficient. Jocularity is no substitute for either of those attributes. We we're able to refrigerate our wine purchase in the hotel fridge until we needed it. Overall, a comfortable stay, but not a good vibe in the place, particularly not for that price.

Room Tip: There are a lot of rooms, check before you accept; there is variation in size and quality
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  • Stayed March 2014, traveled as a couple
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Helpful?
2 Thank In60s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 3, 2014
Hi In60s, Yes, I have signs requesting that you tip for baggage service. I don't know of any small three star or four start hotel in the world, that provides baggage service now, let alone free. Many times, clients think just because they are in a Latin country, they are superior and won't tip. NO ONE has to tip, if this made you feel uncomfortable, I apologize. A good travel tip is to pack your bag and then take out half. You booked your room thru Expedia, if you had used the hotels direct website you would have saved $$$. The FREE breakfast consists of a small fruit plate, two fresh made juices,toast, eggs cooked to order, gallo pinto ( Costa Rica dish) fresh made spices to liven it up, toast , jam, tea, and Fresh Brewed coffee, about an 8 dollar value across the street. With respect to the front desk staff, Costa Ricans are a pretty sensitive bunch and I have trained my staff that if they have an angry, disgruntled or grumpy client to just try to keep the conservation short. The descriptive word you used in your review was (Jocularity) which one of the dictionary definitions is ( a jocular man who could make the most serious people smile ) I have spoken to my staff and they will be more serious in the future. I apologize if his attempt at humor insulted you . As most other reviews show my staff does a a pretty good job. Thanks for the review. Thomas
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Lund, Sweden
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 28, 2014

Nice and fairly big room, friendly staff and good location close to the centre. We were a family of four and stayed in a room with two double beds, which worked fine. Stayed there on our first and last nights in Costa Rica since we were arriving late and leaving early.

  • Stayed February 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 3, 2014
Hi Thomas, great having you and your family stay here with us. I have had more clients from Sweden this year , than in the last 24 ! Many times the European traveler will stay the first three or four days after arrival just to adjust and do some planning and then off they go. I am more than happy to personally assist in this, and really enjoy it. Ask for me personally for travel help and tips! Again Thank You: Happy Trails, Thomas
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San Jose
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 26, 2014

We only stayed here one night, but I would come back if I had too. The host/front desk was very friendly. He carried my girlfriends bag upstairs and let us know all that was going on (when breakfast was, etc.).

The room was small, but clean and looked great. The bed wasnt too firm nor soft, somewhere in the middle. The bathroom had a small pedestal stink with a large shower. There was a safe in the room (actually it was just a nightstand cupboard that locks. I would assume a hammer could pry it open). Outside our room was a nice little relaxing area with some sofas and chairs. Seemed like a cool place to have a cup of coffee and read.

The hotel has a restaurant on site. We went for some drinks and dinner. A little expensive for what you get, not too bad though. The food was good, nothing great, but we were tired from our flight and didnt want to venture out, and this hit the spot.

In the morning we had to leave before breakfast was ready (7am). So at 6:30am we went down and asked the waiter/service person if we could just grab a cup of coffee. He didnt have a problem with that and let us in to get a cup before we had to leave. Thought that was awesome. I need my coffee!

Nice one night experience. Nothing bad to write about. Cool little place if your not looking for anything too fancy.

Tip: The outside doesnt look like its all that when you pull up, but it gets A LOT better once your inside. I was a little scared when the driver stopped and said, here's your hotel. I was like "Seriously? Here?" But no worries, all is good once you are inside.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Wurms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, March 3, 2014
Hi Wrums, Very nice and well written review - Thank You ! Lots of couples stay here and just chill the first there for four days, a few day trips and a long soak in the hot tub and you are ready for the rest. We assist in all types of travel arrangements , day tours, overnight Tortuguerro, rafting, car rentals, ect. and just anything you need , contact us us for assistance, it will be our pleasure. Great Review thank you again , Warmest Regards Thomas
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Additional Information about Hotel Santo Tomas

Property: Hotel Santo Tomas
Address: Avenue 7 Between Streets 3 and 5 | Barrio Amon, 250 meters west of INS Building, San Jose 10101, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Jose
#2 Best Value Hotel in San Jose
#5 Romantic Hotel in San Jose
#6 Family Hotel in San Jose
#11 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santo Tomas 3*
Number of rooms: 30
Official Description (provided by the hotel):
A great downtown location in San Jose, Costa Rica. Hotel Santo Tomas provides free hot cooked to order breakfast, FREE Wi-Fi 20 Mbps, security box, swimming pool, hot Jacuzzi, gym, secure on site parking. Only four blocks from San Jose, Central Avenue and an easy stroll to most local attractions. Offering 30 non smoking rooms and has been newly renovated and expanded. Also available 24/7 : tour, travel & car rental services, currency exchange and laundry for our guests. Come and enjoy our wonderful open air gardens, flowers and covered terraces all to enjoy the volcano views here at Hotel Santo Tomas in San Jose, Costa Rica. ... more   less 
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Also Known As:
Hotel Santo Tomas Costa Rica/San Jose

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