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Reviewed April 7, 2019 via mobile

Very centrally located, with many restaurants and places to see nearby. A short walk from the main bus termini. We had a very welcoming check in, and good recognition of Spite status with regard to room upgrade and other benefits. Room was very clean and modern, with superking bed, good powerful shower, efficient aircon and WiFi, very comfortable bed with good quality linens and well equipped in terms of toiletries etc. The executive lounge had an excellent view, and served very average food and drinks in the evening (the white wine was awful to be honest and the red wine was corked). The happy hour is meant to be 5pm to 7pm, but the guy in the longe on Friday and Tuesday night was so slow, it didn't really start until 17.30pm both days. The breakfast on the top floor was exceptionally good with hot and cold options, and served by fantastic friendly and professional staff. The bar in the lobby was excellent, again with fabulous staff (Alexander) but was very expensive for our traveller budget. Some major issues with happy hour on sat/sun evenings, but I have addressed this separately. Overall a fantastic hotel, which I would highly recommend and would (did) return to.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank AdamBilgy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine May M, Manager at Holiday Inn San Jose-Aurola, responded to this reviewResponded April 8, 2019


It is satisfying to know that all your preferences were heed and that our staff specially Mike and Rafael gave response to all your needs , making your lodging a pleasant stay and a wonderful experience

This is the reason why every day we work hard, is so that all our guests can experience the best of the stays in our Hotel, this is our main purpose and for which all our efforts are directed

For us will be special if you choose us as your lodging preference in your next visit to our country , we will be glad to serve you .

Sincerely

Katherine May
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2019 via mobile

Decided to celebrate my Birthday in Costa Rica. We stayed at the Holiday Inn Aurola in San Jose.Had a marvelous time there. The room was Great and the staff were very helpful and friendly.I recommend this Hotel to all my family and friends.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank kelvinh858
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine May M, Manager at Holiday Inn San Jose-Aurola, responded to this reviewResponded April 1, 2019

Every positive experience that our guests share ,fills us with joy and satisfaction, as we see that all our work and effort has paid off and our guests are pleased
We appreciate the comment and rating about our Hotel and our service
It would be a real pleasure that in the future when you visit Costa Rica again , that you would take us as part of lodging options

Thank you
Katherine May
Front Office Manager

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Reviewed March 31, 2019

The location of the hotel is perfectly situated. Everything is in walking distance. We had the feeling that it wasn't worth 5 stars. When we arrived they couldn't found our reservation and when we returned at the end of our trip they showed us to the wrong room (it was the room next door). Maybe it has to do with the staff at the reception ?! Breakfast was okay but is served somewhere in a dark corner. Staff in general was very friendly and helpful.

Date of stay: March 2019
Thank guido-krystyna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine May M, Manager at Holiday Inn San Jose-Aurola, responded to this reviewResponded April 1, 2019

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for if for the inconvenience you had with our service
All your observations are taking in consideration to implement all the correspondent corrective actions
We hope that we will be part of you lodging choice during your next visit to Costa Rica it will be a pleasure to host you again

Sincerely

Katherine May
Front Office Manager

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Reviewed March 27, 2019

We stayed in the Executive Rooms, on the upper levels, and would recommend this to all. If you do, you will be invited to the evening Social hour on the 15th floor, and also the Executive Breakfast on the 17th floor. This breakfast is exceptional.

Room tip: Floor 15 is best.
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank HomerDavis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine May M, Manager at Holiday Inn San Jose-Aurola, responded to this reviewResponded March 28, 2019

For us to receive your comment filled us with joy , because we know that all our work has had a positive result and your stay has been pleasant and that our staff has exceeded your expectations of service
We want to thank you for sending us your comment and we hope that soon we will once again have the honor of having you as one of our guests


Thank you

Katherine May
Front Office Manager

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Reviewed March 22, 2019

this hotel is in a great location. We felt safe walking around the streets outside and there are a couple of great restaurants nearby, together with some local shops.
We had a lovely two bed suite on the 18th floor with fantastic views. The staff were friendly and helpful and the breakfasts were excellent.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Dotty1008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine May M, Manager at Holiday Inn San Jose-Aurola, responded to this reviewResponded March 24, 2019

Thank you very much for your review it is very important for us know about you perception and opinions about the quality of our Service.
Know that you had a wonderful stay in our hotel , makes our staff to bring their very best of our customer service . This is the reason why we work for to make your stay a special and unforgettable experience
We hope that we will be part of you lodging choice during your next visit to Costa Rica it will be a pleasure to host you again
Regards


Thank you
Katherine May
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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