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“Very Rude Reservations Manager” 1 of 5 bubbles
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
Ranked #38 of 84 Hotels in San Jose
Costa Rica
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very Rude Reservations Manager”
1 of 5 bubbles Reviewed April 8, 2013

Perhaps it was a bad day for this woman , but i received an incredibly nasty email reply when asking where we should park, as we would be checking in just in time to run to dinner and a show . The reply stated that there was NO parking. When I inquired if this could really be possible , and that we would have to find another hotel , this is what she sent me:
IF THE GUEST BRING THE CAR THE BELL BOY FOUND A PARKINGFOR YOU THEY CHARGE $15 A DAY AND IF YOU MAKE THE RESERVATION DIRECTLY I CAN CANCEL WITHOW PROBLEM BUT IF WAS THROUGHT TRAVEL AGENT YOU MUST CONTAC THEM

Although it was sent from the reservations manager email account, I find it hard to believe a first class hotel would permit this type of " Customer Service" . Will not stay again when we attend the National Theatre.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank puravida1Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 18, 2013
Thank you for your review and at the same time I apologize on behalf of the hotel by the situation that had to go with the person who you wrote the biographer that answer through e-mail. At the same time I know we have already taken the necessary measures in this case, with the person who wrote this email so that it becomes not to repeat a similar situation. As we had already will know previously, via e-mail that made him reach you our sales manager.
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893 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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Atlanta
Level Contributor
118 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

Warning: If you must have air conditioning, this is not your stop. However, San Jose's temperature is usually mild, as opposed to the weather on the coast, so check to see what averages are predicted for the period of your stay.

We visited in mid-February, 2013, and the fahrenheit temps never got past the low 70s in the daytime and the mid 50s at night during our stay. It was also the dry season. We had spent the previous two nights in over-the-top comfort at the Intercontinental Hotel in the suburbs, so we had something to compare with. We had been on a Panama Canal small ship cruise and were extending our stay for two nights to see more of the city itself, its museums, and to sample some of the local food. Our stay was very pleasant. Yes, the hotel is old and some of the rooms are small, but the staff is good, attentive and pleasant. The room has a good TV with only a few English-language channels. They even have a concierge, of sorts, in the lobby area. The restaurant is good, not great. It's very pleasant to sit in the breezeway with a drink and watch the passersby, and the hotel is PERFECTLY located to walk and see the city. The main plaza is right next to the hotel, and the Costa Rican National Museum (excellent) is just 5 blocks or so away. The marvelous old opera house is just across the street from the hotel and the gold museum is around the corner. The Jade Museum is about 5 blocks in another direction, uphill, but not too uphill. There are many small restaurants around. My wife, 67, and I, 70, enjoyed the stop. We were ready to go on after two nights and part of three days, but we were VERY glad we'd taken the time to see the town.

Room Tip: Rooms on the outside walls would be better than ours. We were on an airshaft. We just chose by pri...
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  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AtlantaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
We thank you very much for taking the time to write a review about our hotel, which is very valuable for us. Regarding the air conditioning I must tell you that our hotel was declared historical heritage - architecture and due to this reason we cannot make deep remodeling in the infrastructure of the hotel.
Next time you decide to visit us please send me an email to mercadeoyventas@grandhotelcostarica.com to me, Alexander M., and I will make sure to give you a room with air conditioning to make your stay and your wife as pleasant as posible.
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Vancouver, Canada
Level Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

We stayed at the Gran Hotel on 3 separate nights on our recent trip. Each night we were a different budget priced room but each time the room was very clean and comfortable. The price included a breakfast buffet which was very good. Location wise you couldn't ask for more, close to museums and restaurants and right across from the Teatro Nacionale we could walk wherever we wanted to and feel safe. Definitely a good place to stay.

Room Tip: We had 3 different rooms on 3 different sides of the hotel, all were fine.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank westcoasthiker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
Thank you very much for writing your review about our hotel. The next time you want to stay again in our hotel, you can contact us to: mercadeoyventas@grandhotelcostarica.com with great pleasure I will help you personally with the theme of the rates so you can choose the one that suits you in your next stay.
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Espoo, Finland
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

This hotel has seen three U.S. presidents, Pele, Tyrone Power etc. It was built in a grand style of the 1930's and is located smack bang in the centre of the city, within a very short walking distance from the main attractions of the city, Teatro National, Mercado Central, post office and the Gold Museum. Also it has the pedestrian shopping streets just around the corner.
The breakfast buffet, included in my rate, was the best during my whole three week trip in Panama and Costa Rica.
So far, so good.
I guess the main issue is that the hotel, being so old, had small rooms. Of course I could have booked a larger room but then the price became an issue. I had booked a "standard room". Guess you do get what you pay for. It is also pretty big so the staff remained somewhat remote compared to smaller places. The biggest problem was the non-existence of a/c. It did have one of those propellers (ceiling fan in the official lingo) in the ceiling which helped a bit. But overall the nights were pretty uncomfortable.
As a whole I would say that it was fine for maximum three nights, not for longer stays. (One can of course ask if there is any need to stay in San Jose for any longer period?) The location and breakfast sure made for some of the downsides but all in all I just might look for a smaller alternative the next time I stay in the city.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Jukka1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
Thank you for share your review. There are two important things that is good to know for the next time you want to visit us; all our rooms have the particularity that are different even in the same category as it is the case of the Standard room where you stayed. Moreover, the hotel possesses portable air conditioners in selected rooms. Next time you want to visit the city of San Jose feel free to contact me at this email address: mercadeoyventas@grandhotelcostarica.com and gladly I'll get you a more spacious room with air conditioning in Standard category.
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Egham, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

This hotel is perfectly situated for exploring San Jose. It backs onto Central Avenue which is the main street of the city. There is a beautiful plaza just outside the hotel which contains a lovely old theatre and is always buzzing with life. Most of the city sights are within an easy stroll.
The hotel staff are very friendly and helpful, the breakfast room is on the 5th floor with a great view over the city and the breakfast itself is very good. There is free internet access and a free gym near the breakfast room.
The hotel overall has a vintage feel to it which I found refreshing - the downside is that there is no built-in air conditioning and, if you need it, it consists of a very noisy plug-in unit. All the rooms we used were clean and of a decent size.
There is a piano bar and restaurant by the hotel lobby, I did not use it but it appeared to be popular.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
Thank you for sharing your review, the next time you want to visit us enjoy a lunch or dinner or our restaurant shared with the best live music (piano - Jazz) with a unique and very relaxing atmosphere.
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New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

We stayed in downtown San Jose for one day and this place was the perfect hub for a quick lap around the main tourist spots; Teatro National, Mercado Central, and Correos de Costa Rica.

The rooms we small but comfy. We did not have a/c but were able to open a window and had a ceiling fan that worked fine. There was also hot water for a shower.

There is a great restaurant/cafe on the ground floor to have cocktails and good food. Breakfast was served on a higher floor that had a lovely view of the city and the food was perfect (eggs, meat, fruit, etc).

Everyone who worked here was really nice. In general, the downtown area was a little shady but we felt safe at this hotel.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KAJ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
Thank you for writing your review about our hotel, do you know that Yes we have portable air conditioners in selected rooms of our hotel. The next time you want to visit us, if you wish you can send an e-mail to this address: mercadeoyventas@grandhotelcostarica.com and I'll happy get you a room with air conditioning to make your stay as pleasant as possible.
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Seattle, Washington
Level Contributor
108 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed March 29, 2013 via mobile

I know this hotel was only 100$ for the night but it really isn't even worth that much. First off the rooms smell like old mold. Our tv is plugged into the wall with a faulty extension cord that is wrapped in duct tape, can you say fire hazard. The walls are so thin that you can hear everything. We can hear the conversation not only next door but across the hall. Our room has zero AC just an old fan that sweaks every time it goes around. Glad that our stay here was just for one night.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank P0LL0RIC0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, April 9, 2013
Thank you for your review, we are going to keep in mind your complaints and to take action as soon as possible repair the facilities in the room and that this does not happen again. I know that the hotel has Yes portable air conditioners in selected rooms and in addition our rooms have the particularity that all are completely different
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Additional Information about Gran Hotel Costa Rica

Property: Gran Hotel Costa Rica
Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in San Jose
#7 Casino Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Costa Rica 4*
Number of rooms: 107
Official Description (provided by the hotel):
In the absence of a major first-class hotel in the country, the Constitutional Congress of the Republic of Costa Rica enacted the law number 34 on November 22, 1928, which was actually a contract subscribed on October 3, 1928, by and between the first owner of the hotel, Dr. Luis Paulino Jimenez Ortiz, and Cleto Gonzalez Viquez, President of the Republic. It granted a series of fiscal benefits to the contractor, in exchange for the construction of the hotel. There was also a provision according to which the Government was granted for twenty years the right to have at their disposal for free two apartments at the hotel for lodging foreign diplomatic representatives of extraordinary nature. Grand Hotel Costa Rica is today operated by the Elite Hotels and Resorts Costa Rica hotel chain. It is the only hotel in Costa Rica that was declared a historical and architectural monument by the government of Costa Rica. Located in the heart of the San Jose between national monuments, squares, museums and pedestrian streets, the Gran Hotel Costa Rica is just a few steps away from the cultural landmarks and entertainment venues. ... more   less 
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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