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“Great for a few nights” 4 of 5 bubbles
Review of BEST WESTERN Irazu Hotel & Casino

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BEST WESTERN Irazu Hotel & Casino
Ranked #19 of 85 Hotels in San Jose
GreenLeadersSilver level
Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great for a few nights”
4 of 5 bubbles Reviewed November 22, 2013

Nice atmosphere and helpful staff. The Denny's was just like home and it even had FREE wifi. It's close to the airport and about a 15 min drive to downtown. The free shuttle was a great benefit. The hotel offers happy hour form 5pm-6pm and it's great to meet people and have some free drinks. I didn't visit the casino or use much of the facilities but everything looked clean.

  • Stayed October 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SinTins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, December 3, 2013
Dear user:

We are pleased to know that you could enjoy most of our facilities and services. We try to go beyond to make our guests feel like at home. Please make sure you come back here soon!

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
    173
    290
    119
    50
    27
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed November 20, 2013

By far the worst Best Western I have stayed in. It is far from the airport, in a shabby neighborhood where there is nothing to do. The walls are really thin and children were still yelling up and down the hallways at 11 at night. No in-room coffee, small room. The included breakfast was in Denny's - and horrible. We stayed here as part of a package to be close to the airport. There must be better hotels closer to the airport. All the other hotels in Costa Rica were fantastic.

Room Tip: The airport shuttle (going to the airport) is dead on time. Leaves every 20 minutes.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank audreynoltepainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, November 21, 2013
Dear user:

First, we would like to apologize if your experience with us was not as expected. We are 15 minutes away from the airport, and our shuttle is available every 20 minutes. We are located in very convenient neighborhood, just 8 minutes away from downtown, and supermarket, stores, and restaurants are located just a few step away. You can ask our staff for coffee and we will bring a coffee machine and best costarican coffee to your room. We really hope you to give a us a chance to show you what a great experience you can have here.
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Chicago, Illinois
1 review
5 of 5 bubbles Reviewed November 18, 2013

This hotel was clean, well-kept and the staff was very friendly! My boyfriend and I had only stayed one night but we had enjoyed the many different things to do near the hotel. This included the casino, pool/jacuzzi, as well as, many shops and local restaurants.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, November 21, 2013
Dear user:

Thanks for your review, it is very important for us, and we are glad to know that you liked our hotel and surroundings. Our staff is always willing to give you the best attention and a big smile! Looking forward your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

This Best Western was a nice way to end our trip to CR. It's not too far from the airport, and there is a market, farmicia, and a few good restaurants within walking distance. We were able to do some birdwatching on the lovely grounds in the AM. Very nice pool, spa, gym as well as onsite spa services. Breakfast is at the attached Denny's and is quite basic. You can use your breakfast vouchers for upgraded breakfast is you want. The happy hour in the casino consists of free drinks for an hour (red/white wine, well drinks) from 5:00-6:00. Food is available to order for a fee. We had no trouble with bedbugs as mentioned in a previous review. The beds were comfortable...all in all a nice experience.

Room Tip: Ask for a room facing the garden away from the street with a king bed (2 bed rooms have double beds...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Soozesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, November 21, 2013
Dear user:

Thank you for your comment! We love to hear that you had such a good time with us, and that our facilities and services were convenient for you. Hopefully next time we receive you here, will be even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SanDiego
Level Contributor
109 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

Was "jailed" here for 40 hours courtesy of Copa Airlines (flights cancelled over 2 day period, someone "broke" the flight dispatch system...*#*#&@
Was surprised, the nights' sleep was good, king bed, nice linens, and even though there is a casino on the property, it was quiet.
Only downside, the window-mounted AC sounds like a freight train. Am sure glad it has rained hard enough to cool the room off for sleeping.

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KJFromSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, October 22, 2013
Dear guest:

It is good to know that even you did not plan to stay here, you had a quality time with us. We always try to give a pleasant time to our guests and make them feel as confortable as possible.

We are going to be looking forward your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 23, 2013

This is a nice airport hotel and typical for a Best Western. Staff was nice and rooms were a bit dated but what is expected for the price. They have a shuttle from/to the airport (look for the guy when exiting the airport with the sign) and it will pick you up in about 10 minutes once you get is scheduled outside. Though I did not use it the pool looked nice. The attached casino is very simple and not worth the visit.

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 16507ins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, September 25, 2013
Dear user,

We are happy to hear that you had a good time during your stay with us. We really hope to have you here in your next visit to Costa Rica and give you an even better experience.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

I have stayed there for the past 10 years. My last stay was in January. They do a very good job of keeping the place updated. The pool and Jacuzzi are nice. The rooms are nice with free international calls. They advertise complementary mixed drinks. This was a great feature in the past. This time the bar tender had no idea what I was talking about. I got a manager and he took care of us. Beware of the ladies of the night trying to solicit you. The guard at the entrance is good about running them off. The rental car office on site is a nice plus. The WIFI works great.

Room Tip: I like the rooms facing the pool with a direct walk out to the pool. All rooms are quiet, which is r...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IndianaJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, September 13, 2013
Dear user:

We appreciate your comment, and we are glad to know that you could enjoy our benefits. It is great having you here for the past 10 years, and we hope many years in return.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Irazu Hotel & Casino

Property: BEST WESTERN Irazu Hotel & Casino
Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Jose
#4 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Hotel & Casino Costa Rica/San Jose

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