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“great hotel provided by Taca Airlines”

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Best Western Irazu Hotel & Casino
Ranked #16 of 78 Hotels in San Jose
GreenLeadersSilver level
Reviewed May 30, 2013

It wasn't my choice to stay in this hotel; it was Taca airlines who placed me here after canceling my connecting flight to Lima, Peru. I really thought I was going to be sent to a mediocre hotel, but I was wrong. Beautiful hotel located 15 minutes from downtown San Jose; the staff was very polite and helpful. The room was nice and clean, but what stood out the most was the pool and garden area which was very refreshing. The hotel several amenities such as a casino, spa, on site rental car and tours as well as a Dennys restaurant next door; the hotel also offers happy our from 5 to 8 pm. I could not have asked for a better place to stay; I will definitely consider staying here next time I visit San Jose.

  • Stayed: August 2012, traveled solo
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Thank Cesar8378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded June 4, 2013

Dear guest,

What a good news to hear that despite you were not meant to stay here, you had such a good time!

We are glad to know that we are going to be your choice for next time, we are going to be waiting for you, to provide you with the best service and attention.

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262 - 268 of 739 reviews

Reviewed May 26, 2013

Beautiful hotel and exactly the place we were looking to stay the night before we had to catch our plane home. Clean rooms, adequate amenities. The things that stood out for me was the free breakfast at Denny's in the am, the happy hour with completely free drinks in the casino from 5-6, and the free shuttle to the airport whenever you need. Wifi everywhere which was nice as well as an internet room where we printed out our boarding passes for the following day. We also took advantage of the infinity jacuzzi which was relaxing with a lovely view of the pool and rest of the resort.

  • Stayed: May 2013, traveled with friends
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Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded June 4, 2013

Dear guest,

We love to hear all what you have to say! Our biggest pleasure is to know that people who come here have much more than a simple room, a great time. Please come back soon!

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Reviewed May 25, 2013

We arrived around noon and were able to relax at the lovely pool and take a Grey Line city tour that afternoon as an intro to San Jose, as we were only there one night. The rooms are clean and comfortable and the staff is friendly. It is outside of the center but there are plenty of taxis out front.

  • Stayed: April 2013, traveled with friends
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Thank patty1075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded June 4, 2013

Hello!

It is a pleasure for us to know that our hotel was to your liking and that you got to enjoy our beautiful facilities. Been located 8 minutes away from Downtown turns into a great thing when it comes to relax and rest without the noice of city.

Our staff is very friendly and always willing to help, we are gonna be looking forward your next visit!

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Reviewed April 29, 2013

Location is excellent! Free breakfast, free internet, free calls to US. On site Grey-Lines for day trips that pick you up at front door. On site rental car. On site 24/7 restraurant/room service. Beautiful pool, hot tub and grounds. Massage on site. Honest Maids, Front Desk Employees are helpful and very courteous. Very clean and very safe. Grocery and SubWay sandwiches within walking distance 2-3 minutes. Shuttle to and from airport. Overall experience was great, WILL STAY AGAIN

Room Tip: third floor has a great breeze from the mountains.
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  • Stayed: April 2013, traveled with family
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1  Thank 734jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded May 3, 2013

Hello!

We are truly pleased to receive your comment, and to realize that you enjoyed so much all what we have to offer. Our best reward is to know that our guests are satisfied while staying here and after that, and it will be our pleasure to have you back here.

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Reviewed April 25, 2013

The rooms are clean( sheets, shower, john and carpet.) William from the front desk was very friendly and me us fell like if we were long time friends and we just had met, the pool was very clean, jazcuzy also, i used the sauna( private & free) you need to make reservation. Free international calls! Free wifi, free shuttle to airport. The souveneir storevis kindda pricey gringo pricing, theres a super market very close walking distance, its very nice place to stay for couples, families or busines.

Room Tip: Free happy hour 5 -6 in the casino bar! Go directly to the bartender, free shuttle to air port, sau...
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  • Stayed: April 2013, traveled as a couple
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Thank Tomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded April 29, 2013

Hello,

We really appreciate your comment!

It is great to know that you had a pleasant time with us and that you got to enjoy our facilities, as well as the attention from our staff, they always go beyond to please our guests. We are going to be looking forward your next visit.

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Reviewed April 12, 2013

Overall not bad but nothing spectacular either. As expected, basic rooms with typical amenities - the hot water took a long time to come on to the point that it seemed like it was not working but nope... just had to wait a little while. No big deal. The staff were helpful and even assisted us with weighing our luggage prior to going to the airport so we would know if our bags were over the weight limit.

Just know that there is really not much nearby... a few restaurants and a souvenir shop but I wouldn't want to walk too far by myself.

  • Stayed: March 2013, traveled as a couple
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Thank goalie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded April 15, 2013

Dear user:

We appreciate your comment, and we are glad to know that our staff was able to asist you properly, we always try our best to satisfy our guests.

We are going to consider your opinion and work in giving a better service all the time.

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Reviewed March 28, 2013

This hotel was close to the airport, and the free shuttle was a great benefit. The free happy hour form 5-6 is not to be missed! I also liked the layout with the outdoor bar. Breakfast at Denny's was okay. The pool looked nice but we didn't end up using it as it wasn't warm enough.

  • Stayed: January 2013, traveled with friends
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Thank laurahabbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded April 1, 2013

Dear user:

Thank you for your gentle comment.

It is great to know that you had a good time here and that you could take advantage of our benefits. We are going to be looking forward your next visit, and hopefully you will get to enjoy the pool this time.

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Additional Information about Best Western Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in San Jose
#3 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#24 Business Hotel in San Jose
Price Range: $75 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Irazu Hotel & Casino Costa Rica/San Jose

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