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“Good Hotel For Passing Through”

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Best Western Irazu Hotel & Casino
Ranked #16 of 78 Hotels in San Jose
GreenLeadersSilver level
Reviewed March 11, 2013

This was a decent hotel for staying when landing in San Jose before heading out to the real fun adventures in Costa Rica. The only food available is Dennys connected to the hotel, or a subway across the street. That, combined with spotty WIFI in the room is why I am giving this just an Average rating. On the plus side, the pool, hot tub, and workout room are great, the rooms are very clean, and overall the experience was a good one as not our primary hotel while adventuring outside of the city.

Room Tip: Choose an even numbered room to look out over the pool!
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  • Stayed: March 2013, traveled on business
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1  Thank Scratchpaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded March 20, 2013

Dear user:

Thank you for your comment!

It is good to know that you had chance to enjoy our facilities, and your beautiful view to the pool and gardens. We are going to be looking forward your next visit.

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273 - 279 of 739 reviews

Reviewed March 4, 2013

We stayed for two nights at the beginning of your trip, and two nights at the end (a week later). The first stay's experience was the worst of the two. We had no WiFi access in our room, the TV didn't work very well (no flat screen), and the lock to the balcony was broken (not good with toddlers!). However, the second stay was much better - WiFi worked great, we had a flat screen TV with many channels and the bathroom was great. A great added benefit is the safe in every room. The hotel is accessible to airport, and downtown, with a major highway running adjacent to the property. The Denny's on-site is adequate for breakfast (it is included in the room rate), but I would venture out to the restaurants downtown for dinner. We rented a car, and the parking lot was staffed with a security guard, and we were able to exchange up to $100 at the front desk. The hotel gym consisted of two treadmills, one elliptical machine and a stationary bike with some barbells. I would go back in a heartbeat.

Room Tip: rooms closer to the front desk were better
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  • Stayed: January 2013, traveled with family
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Thank lefthook123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded March 11, 2013

Dear user:

First at all, we really thank you for leaving a comment.

We apologize if your first stay with us was not the best experience, and we are glad to know that you had a second chance here and everything was better then.

We are going to be looking forward your visit to give you a better stay everytime.

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Reviewed February 27, 2013 via mobile

We visited relatives nearby and this was convenient but otherwise not much of interest in that area. Convenient airport shuttle (you don't want to drive in San Jose) and taxis available to go from the hotel. Breakfast is included, though it's at Denny's next door and only continental (you can pay more for a choice of full breakfast off menu). Room service is from Denny's; if you have kids, they can't go in the hotel restaurant in the casino. Good, free Internet via hotel computers off lobby. Fully English fluent reception and helpful, welcoming staff.

  • Stayed: December 2012
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded March 11, 2013

Dear user:

Thank you for taking a few minutes and leaving a comment, we really appreciate it!

We are glad to know that your stay with us was good, and it will be our pleasure to receive you back here.

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Reviewed February 24, 2013 via mobile

I booked this well before arriving and it turned out to be ideal.

- It's in easy reach if both airports.
- There's free wifi that is quick and simple to access.
- The staff are friendly and helpful.
- The rooms are fine.
- Breakfast is included at the Denny's on site.
- There's a pool and a gym.
- There's a casino if you can't sleep.

Of course there are better hotels but for the price and the convenience this ticks my boxes.

Thanks.

  • Stayed: February 2013
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Thank RippedNipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded February 25, 2013

Dear user:

Thank you very much for your comment!

We are very happy to know that you could enjoy all of our benefits, it will always be our pleasure yo have you back here.

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Reviewed February 17, 2013

Great front desk staff accommodated our large group at the last minute, handling the check-in efficiently and with genuine smiles and warmth. Stored all of our luggage until our rooms were ready. Provided a free meeting room for our group's orientation and the buffet-style supper was great.
Gallo-pinto authentic breakfast was tasty and Costa Rican.
Well done, Irazu Best Western.
Rooms were clean and quiet, although the beds were a little on the hard side.

  • Stayed: February 2013, traveled on business
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Thank 2275Waves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded February 18, 2013

Dear user:

Thank you for your comment!

We are very happy because you could stay with us, and we are even happier to know that you had a good time here.

Our staff is always going to receive you with a smile, and willing to do anything to make your stay unforgetable.

¡Pura vida!

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Reviewed February 12, 2013

We were so happy that they over booked us at the San Jose CR location and moved us to Irazu. Beautiful hotel and casino. We had a great time staying here. Everyone was always so friendly and willing to help. The convenience of Dennny's restaurant being attached to the hotel made it easy for us to get food when we were hungry late night. Coffee always avaible, rooms cleaned daily, the hotel always very very clean even outside the doors, the employees very clean and dressed nicely. Beds are very comfortable, rooms are controled by us, quiet, dark with all aminities. Casino was so fun, gardens beautiful, pool inviting.
I will stay again at Best Western Irazu!!!!

  • Stayed: January 2013, traveled with family
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Thank Palacios60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded February 13, 2013

Dear user:

We want to thank you for your comment, and we are really happy to know that you had such a great time with us. You can be sure that our staff is always going to be willing to do anything to give you the best service, and it will be our pleasure to receive you back here when you visit Costa Rica again.

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Reviewed February 11, 2013

Excellent hotel to stay the night before/after your flight. It is good for relaxing with big swimming pool, FREE internet, inc use of pc, FREE international call, Free drinks (alcohol too) in the Happy Hour, FREE shuttle service to airport and the service is great. I would recommend this hotel to anybody who arrive to San Jose to stay there and get rid of Jetlag or the night before the flight back home.....

Room Tip: Get there eafly so that you can use the hotel facilities
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  • Stayed: February 2013, traveled as a couple
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Thank vivien49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded February 13, 2013

Dear user:

Thank you very much for your comment!

The best regard for us is to know that our guests are happy while they stay here, and even after that. We try to offer much more than a room, to make you as confortable as possible, and we are happy to know that you could take advantage of all our complimentary services.

We are going to be looking forward your next visit, and remember that Costa Rica always welcomes you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in San Jose
#3 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#24 Business Hotel in San Jose
Price Range: $74 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Irazu Hotel & Casino Costa Rica/San Jose

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