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“barbara o upstate ny”

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Best Western Irazu Hotel & Casino
Ranked #23 of 77 Hotels in San Jose
GreenLeadersSilver level
Albany, New York
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“barbara o upstate ny”
Reviewed July 14, 2012

A great value....very clean...very friendly...great central location...free shuttle to and from airport...free breakfast...nice pool/hot tub...free happy hour at the hotel bar every night...helpful staff...Our son made a big mistake when we arrived at San Jose airport: he left his Ipad there. Jesus and William at the front desk helped us communicate with the security and police at the airport and we actually got the IPad back! Due to their diligence and hard work, they made our stay in CR a lot better. We will never forget Jesus and William...great guys! They certainly went above and beyond for us. We will certainly stay at Best Western Irazu the next time we are in SJ. Also, there is a taxi driver (red taxi) Enrique who works from the hotel lobby...great guy, bilingual, native, knowledgeable, we hired him for tours and he was amazing with areas, history, government, back roads, short cuts..saved us a lot of time...we would have never found some of the places w/o Enrique the taxi driver...Thank you, Jesus, William and Enrique...Pura Vida, Barbara

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
4 Thank barbara o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

We know about your incident, and we are really pleased that our staff was able to help you and made your stay even better.

We will be happily waiting for you next time, with the best facilities, amenities, and of course, the best people!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chicago
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 9, 2012

I have only good things to say about this place. Every year for 10 years, I have made this hotel a must stay. The facility and staff caters to the overall comfort and security of the guest. The most notable of the amenities includes a convenient location, a world class pool with sun deck surrounded by lush plant growth and trees, free international calls, a wide selection of rooms, wifi, free breakfasts, free drinks for an hour every day, a well equipped gym and a spa, a staff so friendly it feels like home, a casino, a grocery store and several restaurants a few steps away.
I could not ask for more in a reasonably priced hotel and I hope to be a return guest for many years to come.

Room Tip: Best views are pool side. If with a small group, there are many adjoining with access between. A num...
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EasyEdChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

We also hope you to become a return guest for many years to come, and it will always be our pleasure to serve you the way you deserve. We are waiting for you since now!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2012

I stayed overnight here before making my way to Mal Pais. The shuttle from the airport was convenient and clean. The check-in process took a bit of time (maybe new employees?) but once I got the keys to the room everything went smoothly. The room was not big; however, it was hardly small either. The pool view was nice - the pool itself was pretty cold. Free happy hour is certainly nice, and a nice way to meet some new people and hear about Costa Rican adventures. I'd definitely recommend this hotel - it's especially convenient for people either traveling on to another place or returning to San Jose to catch a flight.

Room Tip: Go for the pool view!
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  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank McGonigall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

We are glad to hear that you liked our hotel, and we will be for sure waiting for you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dominical, Costa Rica
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2012

We recommend all of our clients that need to stay overnight in San Jose, to stay at Best Western Irazu. It is such a comfortable hotel, and all the employees are nice and polite and very very helpful! Free happy hour, and free airport shuttle are such great amenities to offer their guests. makes your arrival or departure to/from San Jose so simple and easy. You can also rent a car right in their lobby if you wish to drive anywhere else in the country. The pool area is great and they have a great hot tub! Great Place!!

Room Tip: I prefer the rooms close to the Hot tub, less of a walk back to your room!
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  • Stayed July 2012, traveled on business
    • Value
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Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

We are always going to do our best to give our guests and unforgettable experience with the best service, facilities and amenities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp Province, Belgium
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 30, 2012

I booked my stay at this Best Western Hotel on Expedia.com and I was really happy with my choice. The most important and nicest element was the free transfer from the airport to the hotel. The rooms were clean and worth the price. It is a good hotel for using as a crush over upon arrival in San José. The gentleman and lady at the reception were kind and helpfull. Breakfast was included but was quite poor. Close-by there is a mall called Terra Mall which is beautiful and perfect for shopping or dinner. Result: Alot for a cheap price!

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Maxi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Than you very much for your comment!

It is great to know that you had a good time and that it was worth your money. It will be our pleasure to have you here when you come back to Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 6 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 30, 2012

Clean rooms, excellent staff, free calls to US, wifi, pool, jacuzzi, and happy hour from 5-6 with free drinks every night...live music on some. A casino and shuttle to airport was also available. Great stay. Grocery stores nearby, Subway across the street. Courtyard rooms had balconies(even numbered rooms on our floor). Would stay again without reservation.

  • Stayed June 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank PTZHKWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

We are pleased to know that you liked our facilities and amenities, our goal is always to give you the best service, and we will be more than happy to receive you back here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 28, 2012

We stayed here on our final night in Costa Rica as we were flying out of SJO...We expected this to be the worst hotel of our trip because of the reasonable cost (compared to our other hotels/resorts that disappointed), but were we in for a shock! This hotel was THE BEST of our trip! The staff was super friendly and the rooms were clean and nice! The beds were comfortable and the sheets, comforters and towels were all clean and soft! They have a lovely pool and the hot tub was AWESOME and just what we needed at the end our trip! At no other hotel during our trip did the hot tubs work! lol

They have a game room, a laundry room, a computer room...and it's attached to a Denny's...so it was perfect after eating rice and beans for over a week. :)

We enjoyed our stay here and would recommend it to anyone. We pay waaaaay more for other places, but we received a much better experience here.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Porsche P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this review, July 18, 2012
Dear user:

Thank you very much for your comment!

It is great to know that you had such a great time, we always try to give an experience, more than only a stay, and it is really heartwarming to hear that we made it with you.

We will be waiting for you soon, hopefully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Irazu Hotel & Casino

Property: Best Western Irazu Hotel & Casino
Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Jose
#5 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Irazu Hotel & Casino Costa Rica/San Jose

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