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“I don't have another choise”

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Best Western Plus San Jose
Ranked #23 of 84 Hotels in San Jose
GreenLeadersSilver level
Miami, Florida
Level Contributor
22 reviews
11 hotel reviews
“I don't have another choise”
Reviewed May 27, 2012

This hotel is cheap , is under 3 star .if you are looking price this is it , but not think that Irazu Hotel is Costa Rica, I been here many times I have to say that is getting better , but I don't know how long is gonna take, people great , food at Dennis , awful . Dont eat the , the gallo pinto was nasty .

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gunther G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Plus San Jose, responded to this review, May 31, 2012
Dear guest:

Thank you very much for your comment.

We really appreciate your loyalty, and we are glad to have you back here every time you visit our country. We are always looking to improve our facilities and service, in order to satisfy your needs, so your feedback is very valuable for us and it will certainly be considered.

We are going to be waiting for you, always better than the last time.
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677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Nashville, TN
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 21, 2012

We spent one night here on the last leg of our fantastic CR adventure trip.

The room was comfortable and it did have some perks. 1). We had a balcony that overlooked the pool area, which was very nice to sit and relax. 2). The free cocktail hour in the lobby bar from 5:00 - 6:00 was nice and we took full advantage of that. You had a menu to order from - mostly cocktails and a few wines and beers. At first we thought we'd only have a waitress come around once or twice, but she was right there asking us if we wanted another drink at least 4 times. 3). Breakfast at Denny's was included, although it was a scaled down menu. Meat was not included in any selections, but that was ok with us. We definitely were full from what we chose.

We had quite a hard time printing our boarding passes because it involved sending it to their front desk and having them print it up. I'm not sure if we just didn't "get it" or what, but after 2 attempts, we gave up. We were able to check in for our flights, just couldn't get to our boarding passes. The hotel computer room had computers that geared to Spanish and it took about 10 minutes just to figure out how to type the "@" sign on the keyboard. Still was convenient.

In the morning, we couldn't get the safe open. AHHHH! Our electronics and passports were in there and of course, we couldn't check out until it was opened. After contacting the front desk, they had someone up there in 5 minutes. Come to find out, the rubber mat that is on the bottom of the safe which protects your electronics had been placed upside down and didn't fit correctly. The mat got stuck in the hinge of the door and didn't want to open. We got it open with plenty of time to spare. Just make sure the mat is placed correctly in the safe before you close it :)

We ate at a very nice restaurant nearby for dinner. Can't remember the name of it, but it was just beyond the grocery store (also nice to have so nearby!).

Our bed was very comfy and it took us a minute to figure out just what was so different about this hotel than the others we stayed at in CR. It had carpeting! The first we had in all the 5 hotels we stayed in for this trip. It almost felt like home :)

The airport shuttle leaves every 20 minutes and they were prompt. We had a great driver.

I would stay here again the next time we go to CR for our flight in/out.

Room Tip: Rooms on the inside have a view of the pool and a balcony. Not sure if the outside rooms have this.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skoeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Plus San Jose, responded to this review, May 23, 2012
Dear user:

Thank you very much for your comment.

It is great to know that you could enjoy our facilities and amenities. We apologize if you had any kind of disadvantage, and we promise a perfect stay during your next visit.

We are going to be more than happy to have you back here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed May 16, 2012

I got stuck here one recent evening while traveling through, thankfully the friendly staff cut me a little discount on a room. The clientele is a mix between San José's business elite and upscale tourists. I didn't fit in with my worn backpack, to say the least. The pool is sweet and it's not too often you get to work out in a full gym while traveling in Central America. Plus you get an all-you-can-drink happy hour between 5 and 6pm. But I find it hard to believe that many people are paying the full price of these rooms. And whatever you do, do not eat at the Denny's restaurant that is attached to the hotel- prices are literally 2-3 times what you would pay in a US Denny's. Walk down the street and spend your food money at a local place.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank k c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at Best Western Plus San Jose, responded to this review, May 23, 2012
Dear user:

Thank you very much for your comment.

It is good to know that you liked our facilities, we try to offer a proper quality-service relation for our rate. We also have two restaurants just in front, so maybe those are good options for you.

Now that you know us, we would really like to serve you during your next visit.
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Mayaguez, Puerto Rico
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 23, 2012

I stayed one full week there. On the second day I broke my foot in a tour, and they let me borrow a wheelchair for the rest of the week.

The maids were kind and sweet, the rooms are not luxurious but comfortable. You can drink harmlessly the tap water on the bathrooms, the pool is beautiful, the jacuzzi is really good. We had free breakfast and 10% off coupons for the Dennis diner right outside of the lobby, which was really good, since going out is quite expensive (as compared to my original country, Puerto Rico). Also, the have both free wi-fi and computer service. Great!

Room Tip: First floor rooms have a balcony with an exit directly to the pool!!!
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mofonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Director de Relaciones Públicas at Best Western Plus San Jose, responded to this review, May 8, 2012
Dear user:

Thank you very much for your comment.

We are delighted to know that you had a good experience with us, and it will be our pleasure to receive you here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 11, 2012

Just stayed here one night ..short walk to a market and restaurant. The hotel offers free shuttle, free breakfast at Denny's next door and free calls to the US...coffee maker in the room. Lovely pool area w/ a jacuzzi but we didn't have time to use it. Front desk staff very nice and helpful.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pachappa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Director de Relaciones Públicas at Best Western Plus San Jose, responded to this review, May 8, 2012
Dear user:

Thank you very much for your comment.

It is great to know that despite you had a short stay with us, you could enjoy it.

We will be for sure, waiting for you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiapas, Mexico
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 26, 2012

I was hosted during three nights and I quite liked. Theres was only a little problem with a leak in the bathroom.
All the workers at the hotel are nice and polite, specially I met a waitress at the hotel's bar La Cantina (I don't remember her name) but she was really nice to me all the time.
The hotel has pool, jacuzzi, internet center, bar (which is very fun at night, specially on the weekends) casino (where the beer is cheaper than the bar) etc.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuizAlmaragui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Director de Relaciones Públicas at Best Western Plus San Jose, responded to this review, May 8, 2012
Dear user:

Thank you very much for your comment.

We are really glad to know that you liked our hotel and our service.

It is our pleasure to give you the best attention, and we will be happy to have you back here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 23, 2012

We spent 3 nights at Best Western Irazu last week before and after a week south in Dominical. The hotel has a nice pool and jacuzzi. But more than that it has free airport shuttle service, free breakfast at Denny's, free internet, free happy hour from 5:00-6:00 and
free calling to the USA! Be sure to ask for a pool view. They were very accommodating when
we asked to switch rooms as well. I would stay there again. We met lots of fellow travelers there as well at the happy hour even some from our own neighborhood in Seattle!

Room Tip: Ask for a room with pool view.
See more room tips
  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lulubean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Director de Relaciones Públicas at Best Western Plus San Jose, responded to this review, May 4, 2012
Dear user:

Thank you very much for your comment.

We are delighted to know that you enjoyed all what our hotel has to offer. We will be waiting for you next time and we promise the same excellent service or better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus San Jose

Property: Best Western Plus San Jose
Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Jose
#5 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Plus San Jose 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Plus San Jose Costa Rica

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