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Bruce C
Bethlehem, New Hampshire
Property is clean, spacious; be aware though, your reservation means nothing
3.0 of 5 bubblesReviewed Nov 27, 2017
The hotel itself is clean and spacious. Location is about 20 minutes from the airport, but otherwise not walkable or near anything. We got to the hotel late after being picked up by their transport and were told that they were overbooked for the night because a large group's flight was cancelled, and they conveniently booked us at another hotel. This was after we confirmed reservations with them that morning, and they arranged transportation for us from the airport to the hotel. We told them we had a 6:00 am pickup the next morning and would not go to another hotel. They said nothing else to us and gave us a room. Really crappy experience and service. Beware when booking with them.
Date of stay: November 2017
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Reviewed November 18, 2017 via mobile

I spent six nights here for a conference in November. It was safe and comfortable and the lap pool was a bonus. The restaurants were both good with quick and friendly service. The cleaning staff were friendly and kind. Being near the park for morning birdwatching was great. Breakfast was delicious.

Date of stay: November 2017
Trip type: Traveled on business
Thank bmw039
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded November 21, 2017

Dear bmw039:

Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2017

This hotel is a little distant from the city, but it is close to the airport. It is a very comfortable hotel with a beautiful pool and very close to a park where one can walk about 5 km. All the staff is so nice and the free breakfast is one of the best you can get! They have local food with rice and beans, pico de gallo, platano, etc.. It is also very clean and the beds very comfortable, althoug seems to be an old hotel, you can tell by the battrooms appliances.. but everything worked.!

Room tip: all rooms seem to be ok
Date of stay: November 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank EleisonD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded November 21, 2017

Dear Eleison D:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2017 via mobile

Hotel was probably built in 70s judging by the architecture, with large atrium. Therefore any noise in the lobby or restaurant/bar area on the ground floor can be heard inside the rooms (we were on the 2nd floor) making an early night difficult. There are no kettles in the rooms, only a coffee machine. However, breakfast was good and the food was decent. Costa Rica is a coffee country, so the coffee is good, but don’t expect a decent cuppa!

Date of stay: November 2017
Trip type: Traveled as a couple
Thank panda653
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded November 6, 2017

Dear panda653,

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza SAN JOSE COROBICI CONF. CENTER.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

We will check every detail as you mentioned. Once again thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2017

For a place in its price range, the hotel really excels in service and attention to small details. Rooms are cozy and clean. Main restaurant holds an extensive buffet; I'd like them to offer a la carte yet prices are affordable. Don't forget to pay a visit to Fuji, a Japanese restaurant in the first floor. Great!

Room tip: Stay away from lower floor rooms on the west side... casino is somewhat noisy.
Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Jorge_sainzmx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded November 1, 2017

Dear Jorge_sainzmx:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2017 via mobile

I really enjoyed my stay here. My room was clean and cozy with view to the mountains. The breakfast is just amazing and the staff is totally helpful. From the third morning they already know how I like to have my coffee :)

Date of stay: October 2017
Trip type: Traveled on business
Thank BrigittaZ9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded October 17, 2017

Dear Brigitta Z:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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