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Reviewed May 1, 2017 via mobile

Nice hotel.. Reasonably close to the airport. Rooms were large and clean with comfortable beds. Nice pool area and fitness center.. Restaurant had a good selection of local cuisine and other foods. Breakfast buffet was very good and reasonably priced.. My only concern was the lack of hot water in the morning. Had to take a quick cool shower. Friendly staff.

Date of stay: May 2017
Trip type: Traveled on business
Thank travelpilot65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 2, 2017

Dear Guest:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2017

Nice breakfast, expensive gift shop. About 15 minutes outside of the city. They say they are a non-smoking hotel, but that is NOT true. My room made me sick with neighbors smoking and there is nothing that can be done. They offered to change my room, but the smoke comes through the vents and so no room is immune. I became sick from the smoke.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank CarlaA927
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 2, 2017

Dear Guest:

We want to thank you for your comments. We apologies for this perception on this time you were staying with us.
It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

We will check every detail as you mentioned. Once again thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2017 via mobile

We stayed here for one night before travelling to somewhere else in Costa Rica. The hotel is clearly based on all other American hotels. Staff friendly, rooms clean and functional I'm sure there is better in San Jose for the price.

Date of stay: March 2017
Thank Amandouille
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded April 17, 2017

Dear Guest :

Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel.

Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2017 via mobile

Had a short stay after a Transatlantic flight in the hotel. It looks a little dated but the rooms are big & immaculately clean.
The best point is that it's only a few minutes from the city centre & the taxi rank is right outside of the hotel so if you want a hotel not far from the airport but close to the City this is ideal. Breakfast was good too.

Date of stay: March 2017
Trip type: Traveled as a couple
Thank SUPERNELLO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded April 17, 2017

Dear Guest :

Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel.

Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2017 via mobile

We stayed here at the beginning and end of our tour of Costa Rica. Both times were very enjoyable. We ate at the hotel restaurant for one breakfast and two dinners and each time was amazing! The service was top notch with the waitstaff willing to do/make anything we wanted! The hotel is quiet, clean and welcoming. Our room was nice and updated. I would stay here again and again!

Date of stay: April 2017
Trip type: Traveled as a couple
Thank Jessica A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded April 17, 2017

Dear Guest:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit, again and again :)

Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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