Just returned from week stay. Had some problems at check in about upgrade prices for breakfast and club lounge and my Gold status privileges. left message for guest services for clarification, no response. Next day outlined problem in hand written letter to the general manager. NO REPLY, no nothing for the next five days. It is strange that they can address problem, with a comment in after-the-fact reviews, but they do not have the courtesy to discuss in real time with me. This, to me, shows a complete lack of concern for guest.
On check in room has musty smell due to ac being off when room not occupied and it took several hours for this to go away. House keeping also turned of ac after cleaning room so always returned stuffy humid room. not good when every day there was high humidity from daily rains. The beds were good, linens and towels were also good. Food was okay except, for me poor breakfast tried only once. I was served huge shrimp in the Japanese restaurant that were definitely past their prime; however, serving size of plate was above average. One night wanted fish in regular restaurant however my server was nice enough to say the fish was not so fresh that day and had not been for several days. The staff was not unfriendly, but not overly friendly. Twice left my key in room and the gave me new key without checking ID. On check in asked for city view, but told hotel completely full; however, on checking when arrived in room, the IC web site was still selling several types of rooms in class I was booked. An average hotel at best, but lack of management response and concerns, makes it a poor for me. mini bar prices in any hotel are never good, but were higher than normal here. Good grocery across street to get bottled water and what ever you might want extra in room. Few restaurants in area. Brazil steak house near buy had nice salads, but meats below average and very expensive.
- Official Description (provided by the hotel):
- The Hotel Crowne Plaza Corobicí Conference Center- is the ideal place to enjoy your visit to San Jose. Is located just 5 minutes away from the financial district and 15 minutes away from the Juan Santamaria International Airport. Is perfect for your business travels or to spend your vacation. ... more less
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- Also Known As:
- Crowne Plaza Corobici
- Crowne Plaza San Jose
- Crowne Plaza Hotel Corobici Costa Rica/San Jose