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All reviews rooftop bar san jose casino attached top floor costa rica ivory bar hotel guests rooms are modern nice hotel multiplaza mall free shuttle taxi service steam room lobby area fitness center multi plaza the club lounge
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Reviewed January 25, 2014

We stayed at this hotel as it seemed to be close to the airport as we wanted to stay only one night in San jose before leaving for Jaco. The place is new and comfortable. We returned back to the hotel on the way back and stayed there for 3 nights. We appreciated good breakfast. The bar on the top floor seemed appealing, but unfortunaly too windy in the open area. We ordered room service and the food was tasty and came fast. They forgot to put it in our bill so I had to remind :) There is a casino on the ground floor which we did not try. There is also a huge shopping mall not far from the place and hotel provide free shuttle bus. We ordered zip line through them and used taxi service which was comfortable and safe with card terminal. The hotel also took care of our winter clothes while we where travelling around CR. All in all good place to stay and not too expensive.

  • Stayed: January 2014, traveled as a couple
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Thank DePo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario G, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded February 18, 2014

Dear Depo 79

Thanks for your kind comments. It´s great that you liked our breakfast and other services such as the complementary shuttle to the nearby mall. We are making our best for improve each day our service. Please be sure that we´ll be more than happy to have you here again.

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Reviewed January 22, 2014

I had to stay for work and the experience was absolutely great! The service was excellent , the room was very clean and had everything i needed , the shower was revitalizing , breakfast was delicious !!! i absolutely recommend it !!!

Room Tip: Higher floor so you can see the beautiful view!
  • Stayed: January 2014, traveled on business
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1  Thank Rita Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario G, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded February 18, 2014

Dear Mrs. Rita

Thank you for your excellent comments regarding our stay with us, we try to make the best effort for every guest in the hotel and it´s great to have this kind of feedback. We hope to see you back again and provide you the excellent service that characterizes us.

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Reviewed January 20, 2014

We only stayed one night upon arrival in Costa Rica. We headed off to other parts of the country the next morning. It is about a $50 US cab ride from the San Jose airport. This hotel was a very nice way to be welcomed to the country. We had a late check in, and service was extremely friendly and helpful. The room was clean, beautiful and comfortable and had everything we needed. The breakfast buffet had many tasty and healthy options. I would recommend this hotel for business trips, I'm not sure about extended stays, since there isn't much to do from a tourist perspective in the area directly surrounding the hotel. If you need to stay in Escazu, this is a really nice option.

  • Stayed: January 2014, traveled with friends
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Thank Theresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario G, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded February 18, 2014

Dear Theresa K

Thank you for your comments. Iam really happy to know our staff was friendly and attentive during your stay and the breakfast had options of your preference. We really hope we have the opportunity have you has our guest again.

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Reviewed January 11, 2014

The bar on the roof top is amazing, the hotel perfectly new and the rooms and bathrooms fantastic. Except the service at the bar on ground floor which was chaotic, great place to stay upon arrival or departure in Costa Rica

Stayed: November 2013, traveled as a couple
3  Thank Emmanuel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario G, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded February 18, 2014

Dear Emmanuel O

Thank you very much for taking your time to give us your feedback. We really appreciate your comments as is our way to improve our service and to guarantee our guest a memorable stay. We have inform the Food & Beverage Manager about your comments of the lobby bar so he can take actions on the optimal operation of it. I hope to have you as our guest and show you our real commitment with our guest.

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Reviewed January 5, 2014

I loved the location for this property. It is brand new so everything is still in good shape.
Breakfast wasn't great but its not a hotel you need to eat at, there's plento to choose from in the nearby area.

What i wasn't fond of, was the difference in guests at night. With the Casino and Rooftop bar it is not a kid friendly hotel at night. We all know what kind of crowds you have at hotels with casinos at night ;) if single you might see it as a plus..

Overall it seems great…airport shuttle would make it a biiiig plus

  • Stayed: December 2013, traveled on business
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1  Thank ryanchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario G, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded January 23, 2014

Dear ryanchic, Thank you for the comments. We definitely are going to work about you comment in order to give a better service.

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