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“Good hotel, needs some little improvements”

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Wyndham Garden San Jose Escazu
Ranked #5 of 14 Hotels in Escazu
Certificate of Excellence
GreenLeadersPlatinum level
Miami, Florida
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good hotel, needs some little improvements”
Reviewed March 21, 2014 via mobile

Very clean, new establishment, good food, excellent location, transportation very efficient.
But customer service a little unfriendly and unserviceable, limited personal hygiene items.
They should concentrate more in customer service rather than controlling hotel items or who's having breakfast with you.
On overall positive stay I may come here again, but I'm bringing my shampoo and soap ;)

Stayed March 2014, traveled on business
Helpful?
Thank o c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 25, 2014
Dear customer, thanks for commenting your stay in the hotel, we appreciate your comments about cleanliness, food and location, your comments on our control breakfast is to have more statistical data and know if you like breakfast or want to say something to improve. About your comments to the amenities did not understand it very well but we hope you can resolve on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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906 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Manuel Antonio National Park, Costa Rica
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 15, 2014

This is an excellent hotel, especially because it is located to all the excellent shopping. The hotel is new, so everything is in great shape, under ground parking is a plus. You get an excellent breakfast in the morning that is included in the rate and they even have shuttle service to the shopping areas.
The rooms are very modern with comfortable beds and decent wifi.
it is one of our favorite places to stay for a nite or two in San Jose.

Room Tip: We have stayed on the main floor as well as the 2nd floor- both are good- there are elevators.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jungle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 17, 2014
Dear Customer, thank you for comment your stay in the hotel, for us is very important to know that your stay was pleasant and what we most liked of your comments is to know we are one of your favorite places in San Jose, thank you on behalf of all our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooks, Canada
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2014

Excellent place, convenient to shopping and Nova Dental. Top notch breakfast and will arrange taxis, shuttles etc for the airport. Highly recommend. Staff is helpful and speak pretty good English which is a plus as my Spanish is not good!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smurf2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 17, 2014
Dear customer, we are glad that you like our hotel and facilities, we hope to see you soon around here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
4 reviews
3 hotel reviews
Reviewed March 10, 2014

very nice place and very helpful people from the front desk to the bartender! all was great. The following morning we needed directions to the other side of town and not only did we get those but a cool map of costa rica that got where we needed. thanks again for all the help, john from Kansas City.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JacksonMiller57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 13, 2014
Dear Mr. Jackson on behalf of our team and I thank you has had time to comment on your stay. We are glad to hear that you like our customer service and facilities.

We hope to see you soon around here.
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Playas del Coco, Costa Rica
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

We have always stayed at another hotel in Escazu when traveling to San Jose. This time the other hotel was fully booked on the dates we need a room. We searched several other hotels and decided on the Wyndham Garden San Jose Escazu because some years ago we had stayed at a Wyndham in Florida and liked it. The Wyndham Garden San Jose Escazu is very new and upscale but their rates were actually less than our other hotel. The restaurant and bar were also much nicer and the food was excellent. Our room was clean and fresh and very well appointed. The staff was very helpful, cheerful and pleasant. We will now stay at the Wyndham when traveling to San Jose.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DJ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 7, 2014
Dear customer, we are extremely happy to know that you like your stay in the hotel and we were very glad to take into account decide their future stays. Thank you for taking time and comment your experience at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 4, 2014

This is a new hotel so everything is new--and works well. The room was spacious and comfortable, the king size bed huge & heavenly. The gym and pool are superb. And the breakfast is fantastic. Because it's an airport hotel and there's nowhere around to eat, we had three dinners in the hotel, and all were delicious and very reasonably priced (including the wine)--as is the hotel itself. The location is not the greatest. It's in the middle of nowhere except for the Walmart across the highway. Luckily, the Wyndham is pretty much a self-contained oasis.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerrywas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 5, 2014
Dear Mr. Jerry, we are pleased to know that you like our hotel, to the kitchen personally congratulate you for your feedback, we also like to hear slept pleasantly in our special King beds. In the name of our staff, we are grateful to know that you enjoy our hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada City, California
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 4, 2014

Our first stay at a Wyndham hotel. It was as good as we had hoped. Good service, comfortable bed, good restaurant with flexible hours. My wife enjoyed swimming laps in the pool. Only downside was no free shuttle to the airport. I would stay there again.

  • Stayed February 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Solar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnavasdiaz, Manager at Wyndham Garden San Jose Escazu, responded to this review, March 5, 2014
Dear customer, thank you for commenting on his experience in the hotel, we're glad that you enjoy our pool and pleased that our facilities, cleanliness and location. We hope to visit again soon, thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden San Jose Escazu

Property: Wyndham Garden San Jose Escazu
Address: Mts. West, Epa Store 200 | San Rafael Escazu, Escazu 10203, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Escazu
#4 Romantic Hotel in Escazu
#5 Family Hotel in Escazu
#5 Business Hotel in Escazu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Garden San Jose Escazu 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Wyndham Garden San Jose Escazu - First-Class Amenities In Trendy, Upscale Escazu Located in the trendy, upscale suburb of Escazu in Costa Rica's largest city - San Jose - the newly constructed Wyndham Garden San Jose Escazu hotel offers travelers a host of modern amenities, world-class service and easy access to all that San Jose and this beautiful Central American country have to offer. Easy proximity to several corporate centers, restaurants, shopping, museums and stunning natural attractions like the Poas and Irazu volcanoes and with Juan Santa Maria International Airport just 20 minutes' away, leisure and business travelers alike will want to make this San Rafael Escazu hotel their premier lodging destination. Guests can stay active with a workout in the state-of-the-art fitness center, or with a swim in the 65-foot long indoor heated lap pool, while those looking to unwind can enjoy a relaxing soak in the Jacuzzi. Female travelers will rest comfortably in specially designated female-friendly guest room floors, and thoughtful amenities like complimentry breakfast, 24-hour Mini-Mart, 24-hour business center, free Wi-Fi and valet and dry cleaning services add to a sense of both productivity and well-being. El Cortijo restaurant serves up International cuisine for breakfast, lunch and dinner, while Provenza Lounge and its outdoor terrace provide the perfect spot to relax and enjoy cocktails and dinner, and the convenience of 24-hour room service affords guests the luxury of savoring food and beverage without having to leave the hotel. Ample free parking offers convenience, while those who prefer to leave the driving to the hotel can take advantage of the free shuttle service to local business parks and malls. Each of the hotel's 111 over-sized, smoke-free guest rooms features contemporary styling, a unique fusion of warm and cool tones and thoughtful amenities like a 37-inch flat panel TV with 88 channels, free Wi-Fi, plush bedding, ergonomic work station, in-room safe and fully-stocked mini-bar. Guests upgrading to a Junior Suite will enjoy a separate seating area, full-length mirror and sleeper sofa, while the Junior Superior Suites feature separate sleeping and living areas, dining table and chairs, sleeper sofa and microwave. This San Jose hotel features over 3,500 square feet of conference and meeting space. The event space ranges from an event room that accommodates up to 32 people, to the 2,260 square-foot Alhambra Ballroom that accommodates up to 130 people for a banquet or 18 10 X 10 exhibit booths. ... more   less 
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Also Known As:
Wyndham Garden San Jose Escazu Costa Rica

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