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“Service was ok, But $60 for a steak? LOL”

Factory Steak and Lobster
Ranked #2 of 158 Restaurants in Escazu
Certificate of Excellence
Price range: $20 - $45
Cuisines: Steakhouse, Seafood
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Special occasions, Families with children, Large groups
Dining options: Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Victoria, British Colombia
Level Contributor
61 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
“Service was ok, But $60 for a steak? LOL”
Reviewed August 22, 2014

I cannot believe this place is #1.

Im shocked.

Highly overpriced steak. Service is not very good... you can get much better steaks in CR than here.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank highper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduard S, Manager at Factory Steak and Lobster, responded to this review, March 1, 2017
Dear highper,
Thank you very much for taking the time to share your last experience at Factory Steak & Lobster.
We hop you come visit us very soon.
Best regards,
Eduard Soler
Food & Beverage manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Visitor rating
    367
    56
    19
    5
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alajuela, Costa Rica
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Disappointed”
Reviewed August 15, 2014

I called this past Wednesday August 13th, 2014 and made a reservation with Stephanie for Friday August 15th, 2014 and celebrate mother's day. She even asked for my phone #. Today I called and spoke to Stephanie to advice her I was running late and will be about 15-20 mins late. She said there was no reservation under my name. I'm extremely disappointed and my mother's and mine "mother's day" has been ruined!! Thank you very much!!!

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank MonicaMorera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduard S, Manager at Factory Steak and Lobster, responded to this review, March 1, 2017
Dear MonicaMorera,
Thank you very much for taking the time to share your last experience at Factory Steak & Lobster. We are sorry to hear you found some inconveniences during your last visit.
We hop you come visit us very soon.
Best regards,
Eduard Soler
Food & Beverage manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
59 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“It's.......Meh....”
Reviewed July 30, 2014 via mobile

Ok so was last minute and we decided to come to The Factory in the intercontinental hotel.

We ordered the following: for appetizers:

-Octopus carpaccio which was average but my friends really enjoyed it.
-Tuna tar tar which was just what ever...it was drenched in sesame oil
-The seafood salad which was mainly marinated eggplants and the little seafood that was in the salad was just bland....don't order it.

Main course:

- Ribeye steak and Cowboy cut steak which we asked them to cut into pieces so we can share 3 people.

Both medium rare and cocked properly. The meat was ok but there are much better places if you want meat in and out of Escazu.

DO NOT ACCEPT TO BE SEATED IN THE FIRST 2 TABLES FROM THE ENTRANCE.

It's insane how much cold wind comes in from the entrances. All our food went cold within a minute or two. Not to mention I might get a cold...

All and all, the service just decent and they have a few things to work on. The waiters were nice and did their best to accommodate us. But I will most likely choose somewhere else to eat meat next time.

Helpful?
1 Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduard S, Manager at Factory Steak and Lobster, responded to this review, March 1, 2017
Dear DannyGe,
Thank you very much for taking the time to share your last experience at Factory Steak & Lobster.
We hop you come visit us very soon.
Best regards,
Eduard Soler
Food & Beverage manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
132 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“On the expensive side , but quality stuff”
Reviewed July 25, 2014 via mobile

This restaurant makes you open your wallet wider, but the food is great quality and quantity, the service is good and the Intercontinental hotel where it is based is a very nice facility. Not for everyday, but for a special occasion its a nice choice

Visited July 2014
Helpful?
Thank Evgueni I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduard S, Manager at Factory Steak and Lobster, responded to this review, March 1, 2017
Dear Evgueni I,
Thank you very much for taking the time to share your last experience at Factory Steak & Lobster.
We hop you come visit us very soon.
Best regards,
Eduard Soler
Food & Beverage manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wesley Chapel, Florida
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent Service & Food”
Reviewed July 13, 2014 via mobile

Excellent selection of meats. The Lobster Soup was amazing! I strongly suggest to eat outside for dinner. It is relaxing.

Helpful?
1 Thank deltasky10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduard S, Manager at Factory Steak and Lobster, responded to this review, March 1, 2017
Dear deltasky10,
Thank you very much for taking the time to share your last experience at Factory Steak & Lobster.
We hop you come visit us very soon.
Best regards,
Eduard Soler
Food & Beverage manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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